GreenTick

Bulk Messaging & Broadcasting

• Bulk Messaging
  Broadcasts personalized messages to thousands of users simultaneously via official WhatsApp API.
• Customizable Templates
  Manage Meta-approved WhatsApp templates directly within the app without visiting the Meta portal.
• Auto Replies
  Trigger-based responses that provide instant answers to keywords or common customer inquiries.
• Rich Media Support
  Sends and receives PDFs (Invoices), Images, Videos, and Interactive Buttons for higher engagement.
• Scheduled Messaging
  Plan messages or campaigns to be sent at specific future dates and times.
• Message Templates
  Use WhatsApp-approved templates for structured messaging.
• Preview Mode
  View exactly how your WhatsApp template or bot flow will look to the end user before going live.
• Broadcast Lists
  Organizes contacts into segments for targeted messaging without the risk of spam banning.

Contact Management & Segmentation

• Sync Contacts
  Imports and synchronizes contact lists from Excel, CSV, or external databases automatically.
• Contact Tagging & Segmentation
  Automatically tags users based on their behavior (e.g., 'Paid,' 'Interested,' 'High Value').
• Deduplication
  Identifies and merges duplicate contact records to ensure clean data and prevent double-messaging.
• Blacklist/Unsubscribe
  Native Opt-Out management to stay compliant with WhatsApp policies and user privacy.
• Import/Export Contacts
  Add or retrieve contacts via CSV, Excel, or APIs.

Chatbot & Automation

• Drip Campaigns
  Sequence-based automation that sends a series of WhatsApp messages based on user time or actions.
• Workflow Automation
  No-code builder to automate tasks like 'Expense Reporting,' 'Order Tracking,' and 'Lead Routing.'
• Canned Responses
  Pre-defined message snippets for agents to quickly answer frequently asked questions.
• Auto Replies
  Trigger-based responses that provide instant answers to keywords or common customer inquiries.
• Automated Follow-Ups
  Smart-Reminders' for abandoned carts, pending invoices, or unanswered lead inquiries.
• Automatic Retry
  Automatically attempts to resend messages if delivery fails due to temporary network issues.
• Campaign Scheduling
  Plan and automate messaging campaigns in advance.
• Hybrid Mode
  Seamless transition where an AI bot handles FAQs and a human takes over for complex queries.
• Recurring Messaging
  Automates weekly or monthly reminders for subscriptions, balance statements, or reports.

AI Features

• Predictive Analytics
  Analyzes engagement patterns to predict optimal broadcast times and identify churn risks.
• Lead Qualification
  AI bots ask preliminary questions to score and tag leads before they reach a human agent.
• AI Chatbots
  No-code bot builder to design intelligent, multi-turn conversations without manual coding.
• AI Sentiment Analysis
  Detects the mood of the customer (Positive, Neutral, Negative) to prioritize urgent support needs.
• Auto-Responders
  AI-driven replies to enhance response efficiency.

Multi-Agent & Team Collaboration

• Alerts & Notifications
  Instant alerts for incoming messages, failed payments, or high-priority lead activity.
• Internal Notes
  Allows agents to leave private context on customer profiles that isn't visible to the user.
• Shared Inbox
  Unified team inbox where multiple agents can manage conversations from a single WhatsApp number.
• Unlimited Agents
  Allow multiple agents to manage conversations.
• Live Agent Support
  Enable human assistance for complex queries.
• Chat Transfer
  Seamlessly transfer chats between agents.

Integrations

• Payment Gateway Integration
  Integrates with Stripe and other gateways to facilitate in-chat payments and subscription management.
• CRM Integration
  Natively acts as a CRM or syncs with external platforms to maintain a single source of truth for leads.
• API Integration
  Offers developer APIs and Webhooks to connect conversational data with your internal tech stack.
• E-Signatures
  Facilitates digital document signing directly within the chat flow for agreements and forms.
• ERP Integration
  Core Strength: Direct integration with TallyPrime to auto-send invoices, ledgers, and receipts.
• Third Party Integrations
  Connect with marketing, analytics, and CRM tools.
• OpenAI Integration
  Connects with GPT models to generate human-like, contextually aware responses for bots.
• WhatsApp Business API
  Built on the official Meta API, ensuring account safety and high-volume messaging limits.
• E-Commerce Platforms
  Natively syncs with Shopify and WooCommerce to automate order and shipping updates.
• TallyPrime Integration
  Standout Feature: Auto-shares Tally vouchers, ledgers, and outstandings instantly on WhatsApp.
• Webhooks Integration
  Enable real-time updates with third-party tools.
• Chatbot Integration
  Enhance automation with AI-driven chatbot support.

Analytics & Reporting

• Conversion Tracking
  Monitors 'Click-to-WhatsApp' ad performance and tracks revenue generated from chat funnels.
• Campaign Performance
  Real-time analytics on delivery, read, and reply rates for every marketing broadcast.
• Real Time Dashboards
  Live visual data on team productivity, campaign ROI, and customer engagement metrics.
• Delivery & Read Reports
  Track message delivery and open status.
• Engagement Metrics
  Measure click-through rates and response times.
• Agent Performance Metrics
  Assess agent response times and efficiency.

Security & Compliance

• Audit Trail
  Maintains a full history of agent actions, system triggers, and message delivery statuses for accountability.
• Audit Logs
  Detailed logs of all API calls, webhook triggers, and administrative changes within the platform.
• Data Encryption
  Uses enterprise-grade SSL and data-at-rest encryption to protect sensitive customer info.
• IP Whitelisting
  Restricts dashboard access to specific company networks for enhanced security.
• Role-Based Access Control (RBAC)
  Define user roles and access permissions.
• GDPR & CCPA Compliance
  Adheres to global data privacy standards, ensuring user data is handled securely.
• API Rate Limiting
  Prevent spam by controlling API request frequency.
• Anti Spam Filtering
  Detect and filter spam or suspicious messages.
• Data Retention
  Manage data storage and deletion policies.
• Opt-In/Opt-Out Management
  Ensure compliance with user consent rules.