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Sold by : LiveVox
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Livevox is a cloud-based contact centre solution software. It serves as a digital contact centre for the enterprises who have more than 25 agents. With Livevox software, enterprises can seamlessly manage interactions. The software’s outstanding risk mitigation and security capabilities help clients adapt to the changing business world quickly. The software has an Omnichannel/AI system that brings down the cross-channel gap. It also acts as a customer relationship management software with which enterprises can seamlessly manage digital engagement with several customers.
The software brings down the cross-channel gap with its fully integrated Omnichannel/AI platform. Livevox incorporates voice, email, SMS chatbots and web chat into a single platform. By this process, it can create a single conversation across many channels. Enterprises can seamlessly engage consumers on the channel they prefer without any disturbance. Your representatives can also access consumer profiles with their related data easily across the whole pre-sales and post-sales journey. Enterprises can also use the omnichannel platform for data analysis by covering multichannel campaigns and digital performance.
Livevox makes it easy for enterprises to efficiently manage the entire consumer journey with detailed insights. It provides a Unified Customer Profile that automatically centralises interactions across all channels in a single location. Unified consumer profiles are accessible to the agents and managers who are responsible for facilitating conversions.
Enterprises can create a strong bond between the consumers and agents with the help of this software. The agents are equipped with desktops that provide critical insight into the consumer’s profile. The software also ensures multi-channel risk mitigation with essential controls so that the enterprises can manage contacts across multiple channels based on the time of day, consent and DNC.
The pricing of Livevox software is available on demand by the customers. Please request a callback on our website.
Livevox enables the enterprises to efficiently manage their workforce with its integrated multichannel agent scorecards. The scorecards include 100 percent screen and call recording features along with other performance analyzers like CSat scores, speech analytics. The enterprises can easily access the data across all channels in a single platform. The software caters to both the audio and visual needs of the enterprises on the basis of which they can scale the agent performance.
Sold By : LiveVox
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Does Livevox software provide customer journey analytics?
Can the enterprises scale digital training across the workforce with Livevox?
Does Livevox support Speech Analytics?
Does Livevox software support multichannel contact attempt management?
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