Livevox

What is LiveVox?

LiveVox is a cloud-based contact centre solution software. It serves as a digital contact centre for the enterprises who have more than 25 agents. With LiveVox software, enterprises can seamlessly manage omnichannel interaction with customers.

LiveVox software is equipped with artificial intelligence functionalities that brings down the cross-channel gap. It can integrate seamlessly with CRM software to manage digital engagement with several customers while reducing compliance risk.You can gather data from existing systems and feed it to other teams or tools via an integration approach that is not reliant on coding.

LiveVox’s risk mitigation and security tools enable customers to stay ahead of competition. It serves financial services, teleservices, healthcare, telecom, customer care, among others. Some of its customers are PayPal, James Allen, Commerce Bank, and Lending Club.

Why Choose LiveVox Contact Centre Solution?

1. Centralized Information: All customer related information, interaction history, and other data present in a single, secure cloud-based platform. This makes uninterrupted customer service across different channels easier and improves the performance of agents. Supervisors and decision makers can also easily gather necessary insights.
2. Risk Mitigation: LiveVox software simplifies risk management. Through embedded compliance controls like CTIA, CFPB, PCI, CAN-SPAM, among others, it takes care of all necessary considerations.
3. Easy Integration: Integration with popular CRM software helps extract customer data customer data easily. It follows API approach for quick set up.
4. Easy Implementation and Support: LiveVox is a cloud based call centre software, which does not require any hardware to function. Further, users get the support for using LiveVox software through consulting sessions, dedicated account managers, and a customer care team.

How is the LiveVox software’s Omnichannel/AI Platform Beneficial for Enterprises?

The software brings down the cross-channel gap with its fully integrated Omnichannel/AI platform. LiveVox incorporates voice, email, SMS chatbots and web chat functionalities into a single platform and creates a single conversation across many channels. Enterprises can seamlessly engage consumers on the channel they prefer without any disturbance.

Your representatives can also access consumer profiles with their related data easily across the whole pre-sales and post-sales journey. Enterprises can also use the LiveVox omnichannel platform for analyzing the data related to multichannel campaigns and digital performance.

How Can Enterprises Efficiently Manage their Clients with LiveVox

call centre software makes it easy for enterprises to efficiently manage the entire consumer journey with detailed insights. It has the functionality of Unified Customer Profile that automatically maintains all customer interactions at a single location. Unified consumer profiles are accessible to the agents and managers who are responsible for facilitating conversions.

Enterprises can create a strong bond between the consumers and agents with the help of LiveVox contact centre software. The software provides critical insight into a consumer’s profile. It also ensures multi-channel risk mitigation with essential controls so that the enterprises can manage contacts across multiple channels based on the time of day, consent and DNC.

Pricing of LiveVox

The price of LiveVox software is available on request. Please request a callback for more details.

How can Enterprises Optimise their Call Centre Workforce with LiveVox?

LiveVox enables the enterprises to efficiently manage their call centre team with its integrated multichannel agent scorecard. The scorecard includes screen and call recording features along with other performance analyzers like CSat scores, speech analytics. The software caters to both the audio and visual needs of enterprises on the basis of which they can scale the agents’ performance.

About LiveVox App

LiveVox app is available for both Android and iOS and has the following features for call centre agents:

1. Chat support
2. Scheduling information
3. Audio calls support (outbound)
4. Personal phonebook
5. Contact history
6. Connect to meetings
7. Real-time SLA snapshot of Call Center
8. Self-Service Voicemail