MyOperator Software Overview

What is MyOperator?

MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The call centre solution automatically routes calls to the call operators in real-time. It checks for the operators who are free when a customer calls.

MyOperator call centre solution can be easily integrated with your ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. My operator IVR generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard.

My Operator features

My Operator software works for all businesses and helps them create a simple and automatic call handling process. MyOperator call centre software offers the following features:

Virtual number
Toll-free number
Vanity numbers
Call recorder
Call tracker
Push notification reports
Live dashboard
Live call info
Performance reports
Multi-level IVR
After hours call routing
Real-time transfer
One comprehensive panel for IVR design, integrations, etc.
Calling features like live call transfer, sticky agents, and more.
Get local and international virtual numbers
24*7 customer support for your MyOperator account.
Customized services as per your business needs and call volume.
Multi-level layers of safety for data security

How Does MyOperator Work?

MyOperator call center software operates in four steps:

Customer Call: Caller/potential customer dials the centralized business phone number.
Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department.
Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status.
After Call: Callers can review the calling experience. Managers will get the call reports.

The price of MyOperator

MyOperator price starts at Rs 1770 per month. MyOperator pricing is available in four different plans; they are:

MyOperator mobile app for call management has the following features

Virtual and tollfree number to attend multiple parallel calls and reduce chances of missed calls
IVR solution to enable businesses to greet callers with a voice message and connect them to the correct agents based on their selection
Automatic call routing to attend customer calls on the go
Call tracking to check the history of each account, lead, or contact
Detailed call reports to ensure constant and efficient team supervision
Real-time updated logs to monitor missed calls, long hold time, and know trends
Customer call recordings for reviewing and seeing the full context for each conversation
Comprehensive panel for complete overview of team activity and productivity
Click-to-call to quickly call customers

Multi-User Login to MyOperator App

MyOperator app provides permission based multi user login to ensure security and control over the call management app:

Super admin: Gets complete control of the mobile app and other accounts. Can change the roles of other users. Receives all the reports, both agent and department wise.
Manager: For head of the departments. Get complete access to the user accounts of only their department.
Basic: Access to only your account. Cannot check the activities of others.

MyOperator Plans & Pricing

Cloud Call Center- Desk Plan

₹ 5900

5000 incoming minutes/month FREE
5000 outgoing minutes/month FREE
Unlimted IVR edits and Advance IVR
20 channel pair
API & CRM integrations

- Quantity
- Monthly

Cloud Call Center- Prime Plan

₹ 23600

20,000 minutes/month FREE
Real-time monitoring dashboard
Advanced reporting
20 channel pair
API & CRM integrations

- Quantity
- Monthly

Office IVR System- Mobile No

₹ 2949

Unlimited incoming minutes
Unlimited outgoing minutes
Unlimited call recording
Unlimited IVR edits
2 MyOperator numbers

- Quantity
- Monthly

Office IVR System- Tollfree No

₹ 2949

2000 incoming minutes/month FREE
2000 outgoing minutes/month FREE
Unlimited call recording
Unlimited IVR edits
2 MyOperator numbers

- Quantity
- Monthly

Get MyOperator Demo

We make it happen! Get your hands on the best solution based on your needs.

MyOperator Gallery

MyOperator Features

Choose your business number

Companies can choose their business phone numbers and customize it any time.

Analyze your business’s call traffic

Call center managers can monitor all the calls made in a day.

Connect your callers to the right agent

Users can create an IVR response system and use it to direct calls towards concerned agent or operator.

Notification Engine

MyOperator offers important updates to improve the workflows through notifications.

CRM

This call center software can integrate with the customer relationship management solution seamlessly and share data for leads

Call Recording

Call centres can use this software to record all the calls made on a daily basis. These recordings can be heard to monitor

Toll Free Number

Call centres can deploy toll free helpline numbers and increase the traffic to their marketing campaign.

Analytics and Reporting

The software offers detailed operational insights to improve daily workflows.

Smart Call Tracking

This software enables managers to track all the important details of the calls being made by the call centre. It records when and

Voicemail

The software also provides voicemail services that companies can use to record audio messages from their customers.

Intercom Groups

Organizations can create intercom groups for sharing calls and assigning it accordingly.

Sticky agent

This feature enables users to assign specific agents to sort out queries instantly.

Data Export

The software provides data in PDF and excel sheets which makes it easily shareable and readable.

SSL Security

The software uses SSL security system to protect call center data from any attempt of stealing.

API Integration

Organizations can integrate this software with their regular APIs for daily workflow.

MyOperator Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Language:

Windows iOS Android
DesktopMobile
Web-Based
Contact Center
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
English

MyOperator Reviews

Have recommended this product

Overall Score

4.2/5

Based on 4 Reviews

Features 4.5/5

Value for Money 4.1/5

Ease of Use 4.1/5

Customer Support 4.2/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

AS

Anupam Saini

User

Overall

4.3/5

Features

4.5/5

Value for Money

4.2/5

Ease of use

4.1/5

Customer Support

4.4/5

“From sceptic to supporter”

Pros : Great company! Excellent customer service and just generally smooth sailing. Would highly recommend.

Cons : N/A

Posted - Oct 19, 2017

MT

mitesh Tiwari

User

Overall

4.8/5

Features

4.5/5

Value for Money

4/5

Ease of use

4.5/5

Customer Support

4.6/5

“You have to trust these people guys”

Pros : extremely helpful team who did everything they could to help solve our issues

Cons : N/A

Posted - Oct 12, 2017

SA

Syed Ahmed

User

Overall

4/5

Features

5/5

Value for Money

4.5/5

Ease of use

4/5

Customer Support

4/5

“”

Pros : NO PROS

Cons : NO CONS

Posted - Aug 22, 2018

See all MyOperator reviews

MyOperator Brand Details

Brand Name	MyOperator
Information	MyOperator aims to deliver innovation through smarter simpler telephony solutions to the market.
Founded Year	2010
Director/Founders	Ankit Jain, Pratik Jain
Company Size	101-500 Employees

MyOperator FAQ

Q. How do I get customized solutions?

A. To get customized solutions, click on “Request for price” under Enterprise Custom Plan. Our sales team will contact you and take your requirements and help you accordingly.

Q. How many lines do I get with each plan?

A. There is no upper cap for lines in each plan, users can include as many lines as they want.

Q. Where does this software save my data?

A. MyOperator uses cloud-based services to save data online.

Q. Can I get MyOperator demo online?

A. Yes, Techjockey provides demo for MyOperator. To avail the demo, please request a call.

Q. Are updates available for free?

A. The updates are covered under your monthly/yearly subscription plan of the software.

Q. How does MyOperator app work?

A. The app MyOperator lets you greet customers with a voice message and helps them register their query through IVR menu. The call is routed to the relevant agent or department. MyOperator app tracks and records the call. After the call is cut, you can use MyOperator login to schedule follow up calls and get all call details stored on the cloud, like the recording, caller location, call timing, agent who responded, etc.

Q. Can we download reports from MyOperator app?

A. You can only view reports from the mobile app. However, you can subscribe for your business’s reports either through SMS or emails from web panel

Q. What are the additional features in MyOperator mobile app?

A. With MyOperator app, users can create and save notes, block callers, create customer database, follow up with missed calls, view and filter call logs and share them.

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4.2 (4 reviews)

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