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RingCX

Brand: RINGCENTRAL

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$75

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Starting at $75

RingCX Software Overview

RINGCENTRAL Company Details

Founded Year:  2003

RingCentral's cloud-based communication and collaboration platform offers a comprehensive set of capabilities that unify voice, business messaging, team collaboration, video conferencing, and online meetings.

Director/Founders Mukul Sheopory, Vlad Shmunis, Vlad Vendrow
Company Size 1-100 Employees

RingCX Pricing & Plans

Standard
Starting at $75
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Voice and 20+ digital channels

  • ACD, IVR, skills-based routing

  • Agent screen recording

  • AI Receptionist

Professional
Starting at $110
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Standard PLUS

  • AI Receptionist

  • AI Quality Management

  • AI Agent Assist

Elite
Starting at $165
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Professional PLUS

  • AI Receptionist

  • AI Supervisor Assist

  • AI Interaction Analytics

RingCX Features

  • icon_check Omnichannel Support
    Manage customer conversations across voice, email, SMS, web chat, and social channels from a unified interface.
  • icon_check Automatic Call Distribution
    Route incoming calls to the most suitable available agents using customizable skills and queue-based routing rules.
  • icon_check Interactive Voice Response (IVR)
    Build self-service IVR menus that automate call routing and help customers reach the right department quickly.
  • icon_check Intelligent Call Routing
    Direct customer interactions based on skills, language, priority, customer history, or business-defined rules.
  • icon_check AI Virtual Agent
    Automate routine customer inquiries using AI-powered virtual agents that operate across voice and digital channels.
  • icon_check Call Recording
    Record inbound and outbound conversations securely for compliance, quality assurance, and training purposes.
  • icon_check Real-Time Analytics
    Track live dashboards showing queues, agent availability, service levels, and customer interaction metrics.
  • icon_check Workforce Management
    Forecast workloads, schedule agents, monitor adherence, and optimize staffing for peak performance.
  • icon_check Quality Management
    Evaluate customer interactions using scorecards, monitoring tools, and coaching workflows to improve service quality.
  • icon_check Agent Assist AI
    Deliver AI-powered suggestions, knowledge articles, and recommended responses during live customer interactions.
  • icon_check CRM Integration
    Connect with leading CRM platforms to display customer information and interaction history in real time.
  • icon_check Outbound Campaign Management
    Create and manage outbound calling campaigns for sales, collections, reminders, and customer engagement.
  • icon_check Conversation Analytics
    Analyze customer conversations using AI to identify sentiment, trends, keywords, and service improvement opportunities.
  • icon_check Custom Reporting
    Generate customizable reports with detailed insights into agent productivity, customer service, and operational KPIs.
  • icon_check API & Third-Party Integrations
    Integrate with business applications through APIs to automate workflows and extend contact center capabilities.
RingCX Demo Video play icon

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RingCX Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs
Customer Support
Phone Email Live Chat
Language
English
Integration
API Integration
Training Resources
In Person Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
HIPAA CCPA CPRA ECPA

RingCX Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.