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RingCX

Brand : RINGCENTRAL

Starting at

$ 75

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RingCX Pricing & Plans

Standard
  • Voice and 20+ digital channels
  • ACD, IVR, skills-based routing
  • Agent screen recording
  • AI Receptionist
    • Licenses
    • Monthly
Starting at $ 75
Professional
  • Everything in Standard PLUS
  • AI Receptionist
  • AI Quality Management
  • AI Agent Assist
    • Licenses
    • Monthly
Starting at $ 110
Elite
  • Everything in Professional PLUS
  • AI Receptionist
  • AI Supervisor Assist
  • AI Interaction Analytics
    • Licenses
    • Monthly
Starting at $ 165

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RingCX Features

  • icon_check Omnichannel Support Manage customer conversations across voice, email, SMS, web chat, and social channels from a unified interface.
  • icon_check Automatic Call Distribution Route incoming calls to the most suitable available agents using customizable skills and queue-based routing rules.
  • icon_check Interactive Voice Response (IVR) Build self-service IVR menus that automate call routing and help customers reach the right department quickly.
  • icon_check Intelligent Call Routing Direct customer interactions based on skills, language, priority, customer history, or business-defined rules.
  • icon_check AI Virtual Agent Automate routine customer inquiries using AI-powered virtual agents that operate across voice and digital channels.
  • icon_check Call Recording Record inbound and outbound conversations securely for compliance, quality assurance, and training purposes.
  • icon_check Real-Time Analytics Track live dashboards showing queues, agent availability, service levels, and customer interaction metrics.
  • icon_check Workforce Management Forecast workloads, schedule agents, monitor adherence, and optimize staffing for peak performance.
  • icon_check Quality Management Evaluate customer interactions using scorecards, monitoring tools, and coaching workflows to improve service quality.
  • icon_check Agent Assist AI Deliver AI-powered suggestions, knowledge articles, and recommended responses during live customer interactions.
  • icon_check CRM Integration Connect with leading CRM platforms to display customer information and interaction history in real time.
  • icon_check Outbound Campaign Management Create and manage outbound calling campaigns for sales, collections, reminders, and customer engagement.
  • icon_check Conversation Analytics Analyze customer conversations using AI to identify sentiment, trends, keywords, and service improvement opportunities.
  • icon_check Custom Reporting Generate customizable reports with detailed insights into agent productivity, customer service, and operational KPIs.
  • icon_check API & Third-Party Integrations Integrate with business applications through APIs to automate workflows and extend contact center capabilities.

RingCX Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Technology:
  • Compliance Regulation:
  • Integration Supported:
  • Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMEs
  • Phone, Email, Live Chat
  • API Integration
  • In Person, Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • HIPAA, CCPA, CPRA, ECPA
  • More Than 300 Integrations

RingCX Reviews and Ratings

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RINGCENTRAL Company Details

Brand Name RINGCENTRAL
Information RingCentral's cloud-based communication and collaboration platform offers a comprehensive set of capabilities that unify voice, business messaging, team collaboration, video conferencing, and online meetings.
Founded Year 2003
Director/Founders Mukul Sheopory, Vlad Shmunis, Vlad Vendrow
Company Size 1-100 Employees
Other Products Ringcentral, RingEX

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