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Sobot

Brand : Sobot

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Sobot Features

  • icon_check Omnichannel Support & Engagement Manages customer conversations across chat, email, voice, WhatsApp, and social channels in one hub.
  • icon_check AI Chatbot Automates customer queries using NLP-powered conversational AI for faster support resolution.
  • icon_check Live Chat Enables real-time communication between customers and support agents through web and mobile chat.
  • icon_check Ticket Management Organizes, prioritizes, and tracks customer support tickets with automated workflows and SLAs.
  • icon_check Workflow Automation Automates repetitive support tasks, routing, escalations, and follow-up actions efficiently.
  • icon_check Performance Analytics Tracks CSAT, response time, agent productivity, and chatbot efficiency through visual dashboards.
  • icon_check Sentiment Analysis Detects customer emotions and urgency levels to improve prioritization and service quality.
  • icon_check Role-Based Access Control (RBAC) Restricts user permissions and access rights securely based on organizational roles and teams.
  • icon_check API Integration Connects seamlessly with CRM, ERP, eCommerce, and third-party business applications.
  • icon_check Knowledge Base Provides self-service FAQs and help articles for customers to resolve issues independently.
  • icon_check AI Copilot Assists agents with AI-generated replies, summaries, recommendations, and conversation insights.
  • icon_check Data Encryption Protects customer conversations and sensitive business data using secure encryption methods.
  • icon_check Real Time Monitoring Monitors live conversations, agent activity, and operational performance instantly across channels.
  • icon_check Predictive Analytics Uses AI-driven insights to forecast support demand, staffing needs, and customer behavior.
  • icon_check Multi-Language Support Supports multilingual customer interactions for global customer service operations.
  • icon_check Reporting Dashboard Generates detailed operational, customer service, and performance reports for business insights.

Sobot Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
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  • AI Features:
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  • Integration Supported:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMEs
  • Phone, Email, Live Chat, Communities
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • More Than 50 Integrations

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Sobot Company Details

Brand Name Sobot
Information SaaS,Contact Center,Customer Experience,Customer Service,Communication Tools
Founded Year 2022
Director/Founders Xu Yi
Company Size 1-100 Employees
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