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About Vocalcom call centre

Vocalcom manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Vocalcom

Vocalcom is all about flexibility, simplifying & personalizing customer service for better experiences. Twenty years ago, Vocalcom launched with a vision to reinvent customer engagement in the cloud. And a new technology model was born. Vocalcom helps the world’s best brands to better connect with customers, and build trusted relationships.
view more products by Vocalcom

Features

Skills-Based Routing is the heart of the Vocalcom Automatic Call Distribution, ensuring customers are directed to the right queue and the best agent resource for first-contact resolution. Our skills-based quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved.
Digital video monitoring and call recording. Improve performances and the quality by monitoring and evaluating agent interactions.
Escalation rules. Notifies managers and triggers follow-up to help meet response commitments or provide special handling of priority customers.
Live video chat with e-shoppers. Offer face-to-face customer service on your website. Help your customers buy with confidence. Face to face selling decrease average handle time and significantly improve sales.
As customers interact with a company’s mobile application or website prior to initiating a call, a rich set of user data, including phone number, login, recent browsing history and location, is captured and associated with the call to enable intelligent routing to the right contact center specialist, who is presented with this detailed information-the apps become the omni-channel link to the customer. Personal, relevant, context-aware and direct.
All of your interactions in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's crm and back-office apps. Your agents will know more, work faster, and work smarter. Across all channels. All the time.

Plans and Pricing

Web-based

Vocalcom

Rs. 8316.00 ( Per Month )

  • Unify omnichannel routing and workforce optimization
  • Unlimited Email; Chat & Social Accounts
  • Omni-channel real time SLA management
  • Real-time Customer Surveys
  • Disaster Recovery

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