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Vocalcom call centre

Sold by : Vocalcom

Starting Price ₹3510

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EMI starts at ₹ 181.35   EMI Options

(4.5) (2 Vocalcom call centre Reviews)

79%
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About Vocalcom call centre

Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 

Product Features

  • Collaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.
  • Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile)
  • Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents' workload and survey your customers.
  • Easy & Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys.
  • Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices.
  • PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud.

Sold By : Vocalcom

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Vocalcom call centre Features

Skills-Based Routing is the heart of the Vocalcom Automatic Call Distribution, ensuring customers are directed to the right queue and the best agent resource for first-contact resolution. Our skills-based quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved.
Digital video monitoring and call recording. Improve performances and the quality by monitoring and evaluating agent interactions.
Escalation rules. Notifies managers and triggers follow-up to help meet response commitments or provide special handling of priority customers.
Live video chat with e-shoppers. Offer face-to-face customer service on your website. Help your customers buy with confidence. Face to face selling decrease average handle time and significantly improve sales.
As customers interact with a company’s mobile application or website prior to initiating a call, a rich set of user data, including phone number, login, recent browsing history and location, is captured and associated with the call to enable intelligent routing to the right contact center specialist, who is presented with this detailed information-the apps become the omni-channel link to the customer. Personal, relevant, context-aware and direct.
All of your interactions in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's crm and back-office apps. Your agents will know more, work faster, and work smarter. Across all channels. All the time.
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Get Vocalcom call centre support25 Chatting right now

Buy Vocalcom call centre929 People added this product in their cart

Call for Vocalcom call centre demo2473 People requested to call back

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Vocalcom call centre Specifications

Add to Cart

Get Vocalcom call centre support25 Chatting right now

Buy Vocalcom call centre929 People added this product in their cart

Call for Vocalcom call centre demo2473 People requested to call back

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Vocalcom call centre Reviews

79% Highly Recommended

OVERALL 4.5 star-icon

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Sunita Mane

Position: User

Overall Rating

Ease of Use

Value for Money

Features

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great facility provided

PROS :

CONS :

Oct 2 2017

Raghav Khanna

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

I am highly highly satisfied with the service

PROS :

CONS :

Sep 25 2017

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