About Vocalcom call centre

Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 

Product Features

  • Collaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.
  • Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile)
  • Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents' workload and survey your customers.
  • Easy & Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys.
  • Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices.
  • PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud.

Vocalcom call centre Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Vocalcom call centre is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Vocalcom

Vocalcom is all about flexibility, simplifying & personalizing customer service for better experiences. Twenty years ago, Vocalcom launched with a vision to reinvent customer engagement in the cloud. And a new technology model was born. Vocalcom helps the world’s best brands to better connect with customers, and build trusted relationships.
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Features of Vocalcom call centre

Skills-Based Routing is the heart of the Vocalcom Automatic Call Distribution, ensuring customers are directed to the right queue and the best agent resource for first-contact resolution. Our skills-based quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved.
Digital video monitoring and call recording. Improve performances and the quality by monitoring and evaluating agent interactions.
Escalation rules. Notifies managers and triggers follow-up to help meet response commitments or provide special handling of priority customers.
Live video chat with e-shoppers. Offer face-to-face customer service on your website. Help your customers buy with confidence. Face to face selling decrease average handle time and significantly improve sales.
As customers interact with a company’s mobile application or website prior to initiating a call, a rich set of user data, including phone number, login, recent browsing history and location, is captured and associated with the call to enable intelligent routing to the right contact center specialist, who is presented with this detailed information-the apps become the omni-channel link to the customer. Personal, relevant, context-aware and direct.
All of your interactions in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's crm and back-office apps. Your agents will know more, work faster, and work smarter. Across all channels. All the time.

Vocalcom call centre plans and pricing

Web-based

Vocalcom

Rs. 8316.00 ( Per Month )

  • Unify omnichannel routing and workforce optimization
  • Unlimited Email; Chat & Social Accounts
  • Omni-channel real time SLA management
  • Real-time Customer Surveys
  • Disaster Recovery

Vocalcom call centre alternatives

Knowlarity Smart IVR

Knowlarity Smart IVR

Deetya Soft IVR

Deetya Soft IVR

MyOperator

MyOperator

Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

Vocalcom call centre Reviews and Ratings

Add Review
User

Sunita Mane

great facility provided

Overall

2nd October, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I ordered a software from Techjockey. I expected it to come in the form of a CD to download. In fact, having queried this, I received a phone call explaining that I would simply have to download a code. Well I did and the downloading process was totally idiot proof. The customer service is excellent and I would recommend Techjockey to anyone.
  • Cons -
  • No Cons
User

Raghav Khanna

I am highly highly satisfied with the service

Overall

25th September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Superb company and excellent customer experience
  • Cons -
  • No Cons

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