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About Vocalcom call centre

Vocalcom manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 



  • Web


Operating system

  • W


Best suitable for

Size :








Organization type :


Mid Market






Industries :

  • All Industries

About Vocalcom

Vocalcom is all about flexibility, simplifying & personalizing customer service for better experiences. Twenty years ago, Vocalcom launched with a vision to reinvent customer engagement in the cloud. And a new technology model was born. Vocalcom helps the world’s best brands to better connect with customers, and build trusted relationships.
view more products by Vocalcom


Skills-Based Routing is the heart of the Vocalcom Automatic Call Distribution, ensuring customers are directed to the right queue and the best agent resource for first-contact resolution. Our skills-based quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved.
Digital video monitoring and call recording. Improve performances and the quality by monitoring and evaluating agent interactions.
Escalation rules. Notifies managers and triggers follow-up to help meet response commitments or provide special handling of priority customers.
Live video chat with e-shoppers. Offer face-to-face customer service on your website. Help your customers buy with confidence. Face to face selling decrease average handle time and significantly improve sales.
As customers interact with a company’s mobile application or website prior to initiating a call, a rich set of user data, including phone number, login, recent browsing history and location, is captured and associated with the call to enable intelligent routing to the right contact center specialist, who is presented with this detailed information-the apps become the omni-channel link to the customer. Personal, relevant, context-aware and direct.
All of your interactions in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's crm and back-office apps. Your agents will know more, work faster, and work smarter. Across all channels. All the time.

Plans and Pricing



Rs. 8316.00 ( Per Month )

  • Unify omnichannel routing and workforce optimization
  • Unlimited Email; Chat & Social Accounts
  • Omni-channel real time SLA management
  • Real-time Customer Surveys
  • Disaster Recovery


Knowlarity Smart IVR

Knowlarity Smart IVR

Deetya Soft IVR

Deetya Soft IVR



Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers


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