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Vocalcom call centre

Brand: Vocalcom

  • 4.1

  • 6 Ratings

Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to exce...

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₹5452

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Starting at ₹5,452

Vocalcom call centre Software Overview

Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 

Product Features

  • Collaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.
  • Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile)
  • Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents' workload and survey your customers.
  • Easy & Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys.
  • Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices.
  • PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud.
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Vocalcom Company Details

Founded Year:  1995

Vocalcom

Director/Founders Anthony Dinis
Company Size 1-100 Employees

Vocalcom call centre Pricing & Plans

Click2Start
Key Features
  • Inbound & Outbound
  • Omnichannel
  • Artificial Intelligence
  • CRM integration
  • Cloud Based
  • ACD
Starting at ₹5452
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Inbound & Outbound

  • Omnichannel

  • Artificial Intelligence

  • CRM integration

  • Cloud Based

  • ACD

Vocalcom call centre Features

  • icon_check Real-Time Dashboards
    A supervisor's command center that displays live KPIs like Average Handle Time (AHT) and First Contact Resolution (FCR) to help
  • icon_check Quality Management
    A suite of coaching tools including call/screen recording, "whisper" coaching, and live intervention to help supervisors train
  • icon_check Media Blending
    An efficiency tool that allows agents to handle different media types (e.g., answering an email while waiting for an outbound
  • icon_check Call Deflection
    An intelligent redirection strategy that offers callers the option to move from a voice queue to a digital channel like WhatsApp
  • icon_check Predictive Pairing
    Uses AI algorithms to match specific customers with the "best-fit" agent based on their behavioral history and the agent’s past
  • icon_check Inbound & Outbound
    Manage intelligent inbound call routing and high-efficiency outbound dialing.
  • icon_check Omnichannel
    Unified handling of phone, email, SMS, chat, web forms, and social media in one interface.
  • icon_check Artificial Intelligence
    AI-ready platform supporting chatbots, voicebots, predictive pairing, and analytics.
  • icon_check CRM Integration
    Connects with top CRMs (Salesforce, MS Dynamics, Zendesk) to access customer history in real time.
  • icon_check Cloud Based
    Fully cloud-deployed (AWS-based) solution with options for on-premise installation.
  • icon_check ACD
    Automatic Call Distribution routes contacts based on skills, location, priority, and queue status.
  • icon_check IVR/Voice Recognition
    Visual, no-code IVR builder with voice recognition and real-time routing capabilities.
Vocalcom call centre Demo Video play icon

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Vocalcom call centre Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business SMBs
Customer Support
Phone Email
Language
English
Training Resources
Videos

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Vocalcom call centre Review

4.1

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 4.0
  • Ease of Use 4.1
  • Customer Support 4.1

90% Recommend this Product

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Articles for Vocalcom call centre

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Which operating system does Vocalcom call centre support?

Vocalcom call centre Contact Center Solutions is compatible with Windows operating systems.

Is there any Vocalcom call centre app?

Vocalcom call centre Contact Center Solutions app is not available.

What is deployment type of Vocalcom call centre?

Vocalcom call centre Contact Center Solutions supports Web-Based.

How much does Vocalcom call centre cost?

Vocalcom call centre Contact Center Solutions pricing starts at Rs.3510.00.

Who are the potential users of Vocalcom call centre?

Vocalcom call centre Contact Center Solutions is typically used in All Industries.

Is there any free trial or demo for Vocalcom call centre?

Vocalcom call centre Contact Center Solutions demo is available for free with Techjockey.com

Is Vocalcom call centre free?

Vocalcom call centre Contact Center Solutions offers a free trial. However, the premium plan with advanced features available at Techjockey .

How can you download Vocalcom call centre?

For Vocalcom call centre Contact Center Solutions installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.

How does Vocalcom call centre work?

Vocalcom call centre Contact Center Solutions helps with Inbound & Outbound,Omnichannel,Artificial Intelligence and CRM integration. It's a complete solution for Cloud Based,ACD and IVR/Voice Recognition.

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.