Zoho CRM

4.4
21 Ratings & 19 Reviews
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Starting at ₹ 1300

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T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Zoho CRM is one of the best online CRM software for the Indian and international markets. It helps the sales teams and businesses track leads and convert them. This CRM software offers detailed CRM information about the quality and type of lead for strategizing. Zoho CRM is an omnichannel platform ...Read more

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Zoho CRM Software Pricing, Features & Reviews

What is Zoho CRM Software?

Over 250,000 businesses across the world trust Zoho CRM with their operations. Zoho CRM has advanced features and simple design that helps increase sales and build stronger customer relationships for increased output. Zoho CRM improves lead conversion by a huge margin and shortens the sales cycles considerably. The online CRM software offers a thorough view of the sales cycle to improve the approach of the sales personnel.

Zoho CRM is an omnichannel platform for the sales team to seamlessly interact with customers via call, email, live chat, and social media. The software offers detailed CRM information about the quality and type of lead for strategizing. This helps the sales teams and businesses track leads and convert them.

What is Zoho CRM Used For?

Zoho CRM helps run successful marketing campaigns, drive more sales, and provide outstanding customer service. It is a highly flexible, scalable and customizable CRM solution for SMBs, and can be integrated with a variety of tools. Zoho CRM tool is popular due to the following reasons:

Secure and reliable: Only authorized users can access the data. This is ensured by advanced security features like encryption, audit logs, IP restrictions, and two-factor authentication, and more.
Mobile accessibility: You can access Zoho CRM on the go via a mobile app. This is useful for the sales team in the field who can access customer data whenever they want. Everyone can collaborate remotely and stay up to date.
Quick onboarding: You can easily migrate from your existing CRM to Zoho CRM. The entire sales data transfer is a matter of a few clicks.
Customer support: Zoho CRM users get 24/7 customer support to resolve any issues that might arise while working with its modules.
Flexible subscription plan: You can choose among different subscription plans for month-on-month use.

How to use Zoho CRM Software?

Based on your business requirements, you can choose a plan. After buying the plan, you have access to all the features and services offered in the plan.

Step 1: Select the Setup option after login.
Step 2: Configure the settings based on your sales and customer needs and details.
Step 3: To migrate data from another CRM, click on the ‘Getting Started’ option on the right-hand edge of your main screen.
Step 4: Choose ‘Migrate Data from Other CRM’ and follow the given steps.
Step 5: To customize your dashboard, select “Customize Home Page” under the drop-down menu in the upper right.

You can then start working with different modules available like lead, contacts, activities, and so on.

How Zoho CRM works?

With features like instant surveys, lead management, marketing automation, and more, Zoho CRM helps businesses build an efficient communication channel with individual customers.
Sales professionals can access the Zoho CRM app on the go. The software can reduce their workload by automating the sales tasks like sending follow-up emails, setting reminders for calls, managing call status and tracking performance.
Businesses can easily track their closed deals, payments, sales reports, collaboration activities, and so on.

Key features of Zoho CRM software

Deal Management: Get the status of all deals at a single place. With filters and sort functionality, you can quickly take actions on urgent deals.
Contact Management: You can connect to customers and prospects via live chat, calls, emails, social media, and more. All customer tickets are synced with relevant sales data and you are suggested best times to connect with them.
Workflow Automation: You can automate all repetitive tasks of your team. This allows you to focus on important matters and drive sales.
Sales Process Builder: Zoho CRM helps crate the funnel for deal closure, order management, lead follow-up, and more.
AI-powered Sales Assistant: AI-powered assistant Zia helps teams in managing tasks, stay up to date with sales activities and make smarter sales decisions.
Omnichannel Communication Integration: You can track all customer information from email conversations, calls, social media, live chat, webforms, self-service portals, and more in real time. This helps in obtaining meaningful insights.
Customer Portal: You can create self-service customer portals so that they may get answers to the most frequent problems on their own. This saves the time of customer support team.
Predictive Sales: Zoho CRM uses predictive AI to assign scores to leads and you can have a good estimate of your future sales.
Analytics and Reports: You get reports and statistics to track your key sales performance indicators (KPIs). You can collaborate with your team and make decisions accordingly.
Marketing Automation: Marketing automation tools ensure that you get best ROI from your campaigns and only quality leads are passed to the sales team.
G-Suite and Office 365 Integration for Sales Enablement: You have a centralized access to G-Suite and Office 365 apps. You can sync data across performs and access them without shuffling between apps.

How Does Zoho CRM App Work

Zoho CRM mobile app is useful in handling customers’ requests and queries on the go. The app supports 20 different languages. You can access tasks offline and sync data across all your devices automatically.
Zoho CRM app lets you collaborate with your team in real-time, view sales and marketing trends to make smart decisions. It is also possible to search and locate a client’s location and navigate there.
It also provides a clear overview of your scheduled tasks, events, and calls so that you do not miss anything. You can review notes and attachments before meetings or attach voice notes to Log calls and capture the details of your client conversations.

Zoho CRM Pricing

Zoho CRM pricing in India starts from ₹800 per month billed annually & ₹1300 per month billed monthly for the Standard plan. Zoho CRM plus pricing begins from INR 3500/.

For more details, please get in touch with our product experts.

Zoho CRM Pricing & Plans

Standard

Performance Management
Scoring Rules
Workflows
Multiple Pipelines
Mass Email
Custom Dashboards
Canvas (1 view/org)

Option(s)
- Users
- Monthly

Starting at ₹ 1300

Professional

Everything in STANDARD
Performance Management
SalesSignals
Blueprint
Web-to-Case Forms
Validation Rules
Canvas (3 views/org)
Inventory Management

Option(s)
- Users (User(s))
- Monthly (Month(s))

Starting at ₹ 2100

Enterprise

Zia AI
Everything in PROFESSIONAL
Performance Management
CommandCenter
Multi-user Portals
Advanced Customization
Canvas (5 views/module)
Mobile SDK & MDM

Option(s)
- Users (User(s))
- Monthly (Month(s))

Starting at ₹ 3000

Ultimate

Advanced BI - bundled with Zoho Analytics
Advanced BI - bundled with Zoho Analytics
Enhanced Feature Limits
30-day Trial
Canvas (25 views/module)

Option(s)
- Users (User(s))
- Monthly (Month(s))

Starting at ₹ 3200

Sales Force Automation

Automate routine sales, marketing, and support functions that take up valuable work time, giving you more time to concentrate on your customers.

Process Management

Does your sales team know what to do at each stage in your pipeline? With Blueprints, your sales team can find out the next move to make at any moment. Define your sales process for your whole team to follow.

Journey Orchestration

Create personalized customer journeys with Command Center. Coordinate the actions of various departments and third-party apps used by your organization to provide customers a seamless brand experience.

Omnichannel

Converse in real time with customers and prospects. Get notified when someone interacts with your brand—whether they're browsing your website, reading an email, or talking about your brand on social media.

Get Zoho CRM Demo

We make it happen! Get your hands on the best solution based on your needs.

Zoho CRM Features

Lead / Sales Management

Order Management
Quote Management
Lead Prioritisation
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Customer Contract Management
Lead Qualification
Workflow Automation and Management
Calling & Recording

Marketing Automation

Email Marketing
Social Network Integration
Campaign Management

Data Sourcing / Integrations

Data Import/Export
Social Network Integration

Personalization / Customizations

Lead Prioritisation
Task / Activity Management
Lead Qualification
Workflow Automation and Management

Reporting & Analytics

Predictive Analytics
Forecasting
Reports & Dashboards

Others

Email Marketing
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Customer Contract Management
Lead Qualification
Reports & Dashboards
Workflow Automation and Management
Third Party Integration
Social Network Integration
Mobile App Zoho CRM is available as mobile application for both Android and iPhone platforms. It enables seamless working across platforms

Zoho CRM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:
AI Features:

Windows iOS Android MacOS
DesktopMobile
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMEs, MSMBs, MSMEs
Phone, Email, Communities, Forums
Videos
Nederlands, English, français, Italiano, Português
AI Integrated

Zoho CRM Reviews

Have recommended this product

Overall Score

4.4/5

Based on 19 Reviews

Features 4.5/5

Value for Money 4.5/5

Ease of Use 4.5/5

Customer Support 4.4/5

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “With this software, I can manage my sales funnel, pipeline, leads, and inventory. The app is quite handy and I can access all the information any time I want.” Ekansh Patheja - Oct 10, 2023

pros_icon “Tracking and finding all my potential leads becomes easy with this software. Filters are also easy to put on the documents. I can easily sort and keep a tab on my sales funnel.” Vijaya Grover - Oct 10, 2023

pros_icon “The advanced analytics feature helps me make all my reports so that I can plan for my future projects. Overall great performance.” Deepanshu Grover - Oct 10, 2023

Cons

cons_icon “It’s a little difficult to organise the leads. Need more features for it.” Ekansh Patheja - Oct 10, 2023

cons_icon “It has a learning curve. Takes time for people to understand the functionality.” Deepanshu Grover - Oct 10, 2023

cons_icon “When it comes to the UI sometimes it seems clunky and takes a bit of time to respond. ” Ankit - Mar 7, 2022

Zoho CRM Video Reviews

“What is Zoho CRM - Zoho CRM Review - Zoho CRM”

4.5

Review by: Business Guide

“Zoho CRM Mobile App - Customer reviews”

4.5

Review by: Zoho CRM

“Zoho CRM Review for Small Business”

4.4

Review by: Blungo

Ekansh Patheja

Verified reviewer:

Reviewed on: Oct 10, 2023

5/5

“One of the best CRM software I’ve ever used”

Pros : With this software, I can manage my sales funnel, pipeline, leads, and inventory. The app is quite handy and I can access all the information any time I want.

Cons : It’s a little difficult to organise the leads. Need more features for it.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Vijaya Grover

Verified reviewer:

Reviewed on: Oct 10, 2023

5/5

“A useful tool for capturing all my leads”

Pros : Tracking and finding all my potential leads becomes easy with this software. Filters are also easy to put on the documents. I can easily sort and keep a tab on my sales funnel.

Cons : It’s reporting feature can be improved.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Deepanshu Grover

Verified reviewer:

Reviewed on: Oct 10, 2023

5/5

“Zoho CRM provides advanced analytics that help us in improving our ROI”

Pros : The advanced analytics feature helps me make all my reports so that I can plan for my future projects. Overall great performance.

Cons : It has a learning curve. Takes time for people to understand the functionality.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

See all Zoho CRM reviews

Zoho Corporation Company Details

Brand Name	Zoho Corporation
Information	Zoho Corporation, is an Indian multinational company that specialises in software development, cloud computing, and web-based business tools. It is best known for Zoho Office suite.
Founded Year	1996
Director/Founders	Sridhar Vembu / Tony Thomas
Company Size	1000+ Employees
Other Products	Zoho Mail , Zoho Creator, Zoho Inventory, Zoho Campaigns, Zoho People