Digiforth Bulk SMS Reviews & Ratings

4.5/5

“Great for Promotions, But Lacks Features”

We ran a festival promo and sent thousands of SMS + WhatsApp messages in one go. It got out fast and clean. But I had to reupload contact lists manually each time, and there's no built-in scheduler—so planning takes extra effort.

Pros : Handles large promotional campaigns including WhatsApp

Cons : No campaign scheduling or template management

Switched from : BULK SMS

Reason to switch : BulkSMS.com didn’t support WhatsApp alongside SMS, so I moved to Digiforth.

4.5/5

“Email & SMS Combined, But Feels Like an Afterthought”

Nice that I can send both email and SMS from one place. The SMS works great, but email interface is clunky, lacking templates and easy-list management.

Pros : Offers bulk email along with SMS

Cons : Email tool isn’t user-friendly nor visually polished

Switched from : Mailchimp

Reason to switch : I moved from Mailchimp + separate SMS to unify billing, but hope they improve email UI.

4.5/5

“24/7 Support, They Actually Answer”

When during a late-night campaign I had an issue, their 24/7 support answered within minutes. Kudos! Some reps are newer and not fully versed—so occasionally I request escalation.

Pros : Support available around the clock

Cons : Agent skill varies—sometimes need to escalate

Switched from : MSG91

Reason to switch : MSG91’s support was slow—Digiforth responded faster.

4.5/5

“API Uptime Is Solid”

I integrated their SMS API into our CRM, and it rarely fails—we consistently hit the 99% uptime they advertise. I just wish they had sandbox access for dev testing, so I don’t accidentally send test messages.

Pros : 99% SMS API uptime ensures reliable delivery

Cons : No API sandbox or test environment

Switched from : Twilio

Reason to switch : Twilio had occasional route failures; Digiforth’s API is more stable for us.

4.5/5

“OTP SMS That Arrives Instantly”

I needed a fast, reliable OTP API for my app—Digiforth delivers every time, with minimal delays. It's rated 99% uptime, so I have confidence in the system. I had to reach out for code samples, but their support helped fill the gaps.

Pros : Instant OTP delivery with high TPS

Cons : Documentation for API could be more detailed

Switched from : MSG91

Reason to switch : MSG91 OTP was often delayed; Digiforth resolved it with faster delivery.

4.5/5

“Reasonable Pricing for Indian Market”

Their listed packages—like ?14,999 for 50K SMS + 50K WhatsApp—are some of the best I've seen. But finding pricing took a bit; I wish they made it more prominent rather than hidden under plans.

Pros : Competitive rates (?0.14–?0.16 per SMS)

Cons : Pricing info buried on the site

Switched from : MSG91

Reason to switch : Message91 was more expensive on bulk WhatsApp rates, so Digiforth offered better value.

4.5/5

“Survey Forms Made Easy”

We used the survey tool to ask users to rate our support. It's easy—sends a link via SMS and records replies. I’d like more question formats beyond free text or simple rating, but it does the job.

Pros : Integrates survey forms neatly

Cons : Options for question types are limited

Switched from : SurveyMonkey

Reason to switch : SurveyMonkey needed email invites; Digiforth’s SMS survey felt more accessible for our audience.

4.3/5

“Fast Setup & Indian Carrier Reach”

I switched to Digiforth because I needed a provider that could reach DND numbers reliably in India. The signup was super-fast—I had a sender ID and API key in under 30 minutes. Messaging is nearly instant. Sure, the portal feels dated compared to modern UIs, but I appreciate that it “just works.”

Pros : Quick onboarding, sends to both DND & non-DND numbers

Cons : Interface looks really old-school

Switched from : Twilio

Reason to switch : I switched from Twilio because they struggled with DND deliverability and pricing for Indian messages.

4.3/5

“IVR Integration Is Handy, But Costs Extra”

We built an interactive voice quiz via their IVR console—it’s fun and engaging. The audio quality is good. But they billed it as an extra service, not included in bulk SMS fees, so the cost adds up.

Pros : IVR technology adds interactivity

Cons : IVR modules seem like separate charges

Switched from : Exotel

Reason to switch : Exotel's IVR charges were higher; Digiforth was more affordable.

4.2/5

“Missed Call Alert is a Clever Add-On”

The missed-call alert feature works great for customer surveys—people just call and get a follow-up SMS. It saves time. But I’d love basic tracking to know who replied or converted.

Pros : Missed-call-to-SMS feature is unique and useful

Cons : No analytics on missed-call conversions

Switched from : TextLocal

Reason to switch : Textlocal lacked a missed-call feature, so I found Digiforth more fitting.