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Brand: gupshup

  • 4.4

  • 7 Ratings & 1 Review

SMS Gupshup is a messaging platform that allows businesses to send SMS, voice, and multimedia messages for marketing, alerts, and customer engagement.

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gupshup Software Overview

What is SMS gupshup?

SMS Gupshup is a messaging platform that enables businesses to communicate with their customers through SMS, voice, and other messaging channels. Founded in 2004, it primarily operates in India but also serves clients globally, providing services like SMS marketing, alerts, and transactional messaging. The platform allows users to create customized messaging campaigns and manage them efficiently using features such as group messaging, message templates, and scheduling.

This chatbot software supports multimedia content, enabling businesses to send images and videos along with text messages. It is widely used across various industries, including banking, retail, and healthcare, for customer engagement and communication. The platform also offers analytics tools to track message performance and user engagement. With its focus on security and reliability, SMS Gupshup ensures that messages are delivered promptly and securely.

Why Choose SMS gupshup Software?

  • Messaging Solutions: It provides a wide range of messaging services, including SMS, voice, and multimedia communications, making it a versatile tool for businesses.
  • User-Friendly Interface: The platform is designed to be intuitive and easy to navigate, allowing users to create and manage campaigns without technical expertise.
  • Automated Bulk Messaging: Businesses can easily send bulk SMS messages to large audiences quickly and efficiently, enhancing communication reach.
  • Rich Media Support: SMS Gupshup allows users to send messages that include multimedia elements such as images, videos, and documents, making communications more engaging.
  • Real-Time Analytics: The software offers detailed analytics and reporting features that help businesses track message performance and user engagement effectively.
  • Global Reach: SMS Gupshup supports messaging in over 190 countries, enabling businesses to connect with a global audience effortlessly.
  • Two-Way Messaging Capabilities: The platform supports two-way messaging, allowing recipients to respond to messages, facilitating better customer interaction.
  • API Integration: SMS Gupshup provides easy API integration, allowing businesses to incorporate messaging capabilities into their existing systems seamlessly.
  • Compliance and Security Features: The platform includes security measures such as phone number masking and automated opt-out handling, ensuring compliance with regulations while protecting user data.

Benefits of SMS gupshup Software

  • High Scalability: SMS Gupshup can handle large volumes of messages, making it suitable for businesses that need to reach a vast audience quickly and efficiently.
  • Personalized Messaging: Businesses can send personalized bulk messages tailored to individual customer preferences, improving the effectiveness of marketing campaigns.
  • Multi-Language Support: SMS Gupshup enables communication in various languages, including regional dialects, catering to diverse customer bases.
  • Real-Time Delivery Reports: Users receive immediate feedback on message delivery status, helping them track the effectiveness of their campaigns and troubleshoot issues.
  • Integration with Other Platforms: The software can be easily integrated with existing systems and applications through APIs, enhancing functionality and usability.
  • Custom Sender IDs: Businesses can use customized sender IDs for their messages, which helps in brand recognition and trust among recipients.
  • Secure Messaging: SMS Gupshup employs security measures to protect sensitive data during transmission, ensuring compliance with regulations.
  • Cost-Effective Solutions: The platform offers competitive pricing for bulk messaging services, making it an affordable option for businesses of all sizes.

Pricing of SMS gupshup

SMS gupshup price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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gupshup Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging
    Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates
    Pre-approved message templates for fast communication.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Rich Media Support
    Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging
    Automate message delivery at a predefined time.
  • icon_check Message Templates
    Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists
    Create lists for mass messaging without group limitations.
  • icon_check Preview Mode
    Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Import/Export Contacts
    Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Contact Tagging & Segmentation
    Group contacts for targeted messaging.
  • icon_check Sync Contacts
    Auto-sync contacts with CRM and business databases.
  • icon_check Deduplication
    Detect and merge duplicate contacts automatically.
  • icon_check Blacklist/Unsubscribe
    Manage opt-out requests and block specific users.

Chatbot & Automation

  • icon_check Drip Campaigns
    Schedule sequential messages for lead nurturing.
  • icon_check Workflow Automation
    Set rule-based triggers for messaging actions.
  • icon_check Canned Responses
    Use saved replies for quick and consistent responses.
  • icon_check Auto Replies
    Automatically respond to frequently asked questions.
  • icon_check Hybrid Mode
    Combine chatbot and human agent responses.
  • icon_check Automatic Retry
    Resend messages if delivery fails initially.
  • icon_check Campaign Scheduling
    Plan and automate messaging campaigns in advance.
  • icon_check Automated Follow-Ups
    Send reminders or additional messages based on user response.
  • icon_check Recurring Messaging
    Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots
    Automate conversations using Natural Language Processing (NLP).
  • icon_check Auto-Responders
    AI-driven replies to enhance response efficiency.
  • icon_check AI Sentiment Analysis
    Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics
    Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification
    AI-based lead scoring to identify high-potential prospects.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications
    Get instant alerts for new messages and updates.
  • icon_check Shared Inbox
    Unified inbox for team-based message handling.
  • icon_check Unlimited Agents
    Allow multiple agents to manage conversations.
  • icon_check Live Agent Support
    Enable human assistance for complex queries.
  • icon_check Internal Notes
    Add private comments within conversations.
  • icon_check Chat Transfer
    Seamlessly transfer chats between agents.

Integrations

  • icon_check CRM Integration
    Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check API Integration
    Connect with various business applications via API.
  • icon_check ERP Integration
    Synchronize with enterprise resource planning systems.
  • icon_check Third Party Integrations
    Connect with marketing, analytics, and CRM tools.
  • icon_check OpenAI Integration
    AI-powered content suggestions and chat automation.
  • icon_check WhatsApp Business API
    Secure API for automated and bulk messaging.
  • icon_check Webhooks Integration
    Enable real-time updates with third-party tools.
  • icon_check E-Commerce Platforms
    Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Chatbot Integration
    Enhance automation with AI-driven chatbot support.
  • icon_check Payment Gateway Integration
    Enable payments within WhatsApp conversations.
  • icon_check TallyPrime Integration
    Link WhatsApp messages with accounting software.
  • icon_check E-Signatures
    Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Conversion Tracking
    Monitor leads and customer actions post-message.
  • icon_check Delivery & Read Reports
    Track message delivery and open status.
  • icon_check Real Time Dashboards
    Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics
    Assess agent response times and efficiency.
  • icon_check Engagement Metrics
    Measure click-through rates and response times.
  • icon_check Campaign Performance
    Analyze the success of marketing campaigns.

Security & Compliance

  • icon_check Data Encryption
    Secure messages with end-to-end encryption.
  • icon_check Role-Based Access Control (RBAC)
    Define user roles and access permissions.
  • icon_check GDPR & CCPA Compliance
    Ensure data protection and regulatory adherence.
  • icon_check API Rate Limiting
    Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering
    Detect and filter spam or suspicious messages.
  • icon_check Audit Logs
    Maintain records of system and user activities.
  • icon_check Data Retention
    Manage data storage and deletion policies.
  • icon_check Opt-In/Opt-Out Management
    Ensure compliance with user consent rules.
  • icon_check Audit Trail
    Track and review system actions for compliance.
  • icon_check IP Whitelisting
    Restrict access to authorized IP addresses only.
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gupshup Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business
Customer Support
Email
Language
English
Training Resources
Videos
AI Features
AI Integrated

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gupshup Review

4.4

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.3
  • Value for Money 4.4
  • Ease of Use 4.5
  • Customer Support 4.5

87% Recommend this Product

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gupshup Video Review

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4.3

“Decentro Switched To Conversational Banking and Finance With Gupshup”

Review by: Rohit Taneja

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What is the cost of SMS gupshup Software?

The cost of SMS gupshup Software is available upon request at techjockey.com.

Is there a mobile app for SMS gupshup Software?

No, SMS gupshup Software does not offer a mobile app.

Which operating systems are compatible with SMS gupshup Software?

SMS gupshup Software is compatible with Windows, MacOS, and Linux.

Does SMS gupshup Software offer a free trial?

No, SMS gupshup does not offer a free trial.

How does SMS gupshup Software function?

SMS Gupshup functions as a conversational engagement platform that enables businesses to send and manage SMS, voice, and multimedia messages across multiple channels.

Who can benefit from using SMS gupshup Software?

Businesses of all sizes, including marketers, customer support teams, and e-commerce companies, can benefit from using SMS Gupshup to enhance customer engagement.

Is there a free demo available for SMS gupshup Software?

Yes, SMS gupshup offers a free demo for users to explore its features and functionalities.

Is SMS gupshup Software available for free?

No, SMS gupshup is not available for free.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.