Razorpay Reviews & Ratings

Razorpay is one of the top online payment solution in India that offers lightning-fast, secure, and affordable ways to accept & disburse online payments. Their mission is to improve the online payment experience of more than 300 million customers worldwide. Moreover, the company also recently launched RazorpayX which will fulfill the banking needs of small & medium sized businesses in India.

Razorpay Overview

Founded in 2015 by a group of IIT alumni Harshil Mathur and Shashank Kumar, Razorpay has quickly emerged as the leading player in the fintech sector in India that provides an efficient and secure solution for accepting, processing, and disbursing online payments.

Backed by industry giants like Tiger Global, Ribbit Capital, Sequoia, Y Combinator, Matric, and many others, the company offers a one-stop banking platform like RazorpayX. It allows business owners to open new accounts, schedule payments, pay taxes, check invoices and pay vendors from a single dashboard.

The company believes that keeping customer data safe is the topmost priority of any organization and is also a smart way to build customer loyalty. Therefore, they boast of Payment Card Industry Data Security Standard (PCI DSS), which means the credit, debit, and all other sensitive information of customers is protected by an extra layer of security.

As far as payment methods are concerned, Razorpay offers multiple options like UPI, net banking, debit/credit card, bank transfer, cardless EMI, E-wallets, E-mandate & pay later. It allows the customers to make payment via their preferred pay mode and helps in improving the user experience. Moreover, it also provides them with an alternative option in case of low success rate or server downtime.

Razorpay Features: A Detailed Review

Here is a list of some salient features that help you provide a world-class payment experience to your customers.

Manage & track money transfers to customers, employees, vendors & more

You know how difficult it is to manage age-old traditional payment procedures. Not only those are time-consuming, but also difficult to understand and don't give you a clear picture of the entire process. This hampers your business growth and impacts critical business decisions.

With Razorpay payment solutions, you get to accelerate, control, simplify and fasten every aspect of financial operations. From collecting payments and managing customers, employees, vendors & daily cash flow to making detailed reports, you can do it all with perfection.

Accepts Payments from All Payment Modes

You name it, they have it. Domestic and internationally, Razorpay supports a wide variety of payment modes that include UPI, debit cards, credit cards, net banking, mobile wallets, and more.

Interactive & Powerful Dashboard

Leveraging on highly responsive UI and a powerful dashboard, you can easily view critical information like last transactions, total earnings, or refunds with just one click of a button. Moreover, you can also generate customized reports and request a modification in your bank details from the dashboard itself.

Feature Pack IOS and Android SDK

Customers don't have to switch between apps to read an OTP message and then type it manually. Razorpay's intelligent AI will automatically pick and fill OTP for a seamless transaction process. The platform is regularly updated on its own, so you don't need to add any payment mode or feature manually. Furthermore, it is equipped with 100 KB-sized SDKs, which is one of the lightest and fastest SDKs in the world.

Option to Make Partial Payments

You can provide your clients with the flexibility to make partial payments for large orders. Instead of making the entire payment in one go, this online payment solution allows you to take an upfront token amount or advanced payment from your customers.

Share Payment Links on the Go

Thanks to the free browser extension, you can easily generate and share payment links with your customers through email, Facebook messenger, WhatsApp, SMS, and many other channels.

Cross Platform Payment

You just need a single line of java script to embed Razorpay's highly responsive cross-payment platform to your website.

What Is Razorpay Used For?

Owing to reliable, secure, and prompt transactions, millions of businesses are now preferring hassle-free online payment solutions. Keeping this in mind, Razorpay has built a new-age business platform for both small and large organizations in India.

In the last few years, they have provided their cutting-edge payment solutions to more than eight million business owners and profoundly laid the foundation for a bright future of the MSME segment in India and abroad.

It is the only Indian payment solution company that allows businesses to receive, process, and send payments through its feature-rich product suite. No matter what your requirements are, the company has a tailor-made solution at your disposal. The platform is supported by 50+ private & government banks and customers can choose from a gamut of payment options such as credit card, debit card, net banking, and more.

IMPS, RTGS and NEFT options are available and besides this, customers can also make payments via cardless EMI. No matter where your client belongs, Razorpay can take seamless payments from all nooks and corners of the world.

Pros & Cons of Razorpay

• Trusted and secured payment gateway
• Quick onboarding & easy integration
• Instant settlements at a nominal pricing
• Lightweight & powerful SDKs for android and IOS
• Powerful & user-friendly dashboard
• Supports international transactions
• PCI DSS certified security payment solution
• Lower commission charges
• 100+ payment methods
• In depth reports & analysis

• Limited options for e- wallets
• Sometimes there is a long waiting time for support
• Limited customization for payment gateway
• Customer support needs some improvement

Razorpay Pricing Plans

Standard Plan:

It is specifically designed for small & medium enterprises and startups. In this plan, users must pay a 2% platform fee for all transactions, and they get access to a dashboard, flash checkouts, reports & many other benefits.

GST is applicable and a 3% fee will be charged on international cards, AMEX & diners' cards, EMI (debit & credit card and cardless), and corporate business cards. Moreover, there is no set-up fee or annual maintenance fee.

Standard Plan Features

• Call. email and chat support
• Paperless and completely online activation
• Mobile SDKs
• Payment gateway dashboard
• Checkout JS
• Flash checkout
• International payments

Enterprise Plan:

Businesses with large transaction volumes can opt for this plan. It comes with 24x7 customer support, and a key account manager is assigned to help the users at every step. The charges and price depend on the scale and nature of your business and can be decided after a conversation with the onboarding team. Moreover, the account gets activated within 24 hours of document submission and verification.

Enterprise Plan Features:

• 24x7 customer support
• Dedicated key account manager
• Early access to brand-new features
• Flash checkout
• Payment gateway dashboard
• Mobile SDKs
• Developer SDKs
• JS checkout
• International payments

Razorpay Comparision Table

Razorpay Customer Support

Razorpay offers 24/7 top-rate customer support for all your queries and complaints regarding their products & services. In case of any concerns or questions, you can raise a support ticket via dashboard, and you also get an option for a live chat with the support team, which is available between 10 a.m. to 10 p.m. on all working days.

Moreover, the company also has a dedicated 'customer refunds' page on its website where customers can seek refunds from businesses that are using Razorpay to accept or make payments.

Final Review of Razorpay

Razorpay is India's most trusted payment solutions gateway, which accepts debit/credit cards, UPI, net banking and various other modes of payment from an extensive range of private & government banks and e-wallets. It has a user-friendly interface that can be easily integrated with WordPress, Shopify and many other websites.

The company charges a very nominal transaction fee, which is very less in comparison to its competitors. One of the best things about Razorpay is the hassle-free registration process that requires the least number of documents, and the account is activated within just a few hours of verification. Additionally, customers can use a single platform to manage transactions, track their payments, and download invoices.