Let’s have a side-by-side comparison of Freshdesk vs Zendesk vs Zoho Desk to find out which one is better. This software comparison between Freshdesk and Zendesk and Zoho Desk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Zendesk or Zoho Desk fits your business.
Comparison
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3 Ratings & 3 Reviews
3 Ratings & 3 Reviews
3 Ratings & 0 Reviews
Pricing
Price Plans
Offers
Available offers & discounts
Save upto 18%, Get GST Invoice on your business purchase
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Save upto 18%, Get GST Invoice on your business purchase
Buy Now & Pay Later, Check offer on payment page.
Save upto 18%, Get GST Invoice on your business purchase
Buy Now & Pay Later, Check offer on payment page.
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Ratings
Pros & Cons
Pros
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The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023
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Reviews
Verified customer reviews
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Currently no reviews are available. Please check back later
Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,
Ankit patidar Jun 23, 2023
Rating
Suraj King Kumar Jan 20, 2025
Rating
sweety getsiyal Jul 11, 2024
Reviews with Video
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See all (2)
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Best Use for
Business Size:
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Business Type:
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Industries:
All Industries
All Industries
All Industries
Features
Product features
Freshworks Marketplace
Portal Rebrand
Round-robin Routing
Intelligent ticket assignment
IP & Network Restrictions
Roles & Permissions
Omnichannel
Email, social, chat, phone channels
Auto-Triage
Multiple Products
Dynamic Ticket Forms
Scenario Automations
Skill-Based Routing
SLA Management
Freddy AI Copilot
Speech Enabled
Co-Browsing
Abandoned call metrics
HIPAA Compliance
Email Bot
Agent Scripts
Agent Shifts
Agent collision detection
Process Automations
Customization
Helpdesk Report
Self Service Portal
Feedback Automation
Multichannel Support
Collaboration
SLA Management
Time Tracking
Audit Logs
Sandbox
Customer Segments
Custom Reports & Dashboards
Custom Reports
Multilingual
Performance Reports
CSAT Surveys
Ticket Management
Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps
Ticket Management
Alerts & Notifications
CRM Integration
Mobility
Self-Service System
Layout Management
Time Tracking
Reports
Third Party Integration
Customization
Security
Manager Self Service
Agent Management
Social Network
Call Center Management
Knowledge Base
Gallery
Specifications
Deployment
Web based
On Premises
Web based
On Premises
Web based
On Premises
Device Supported
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Supported Platforms
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Languages support
English English English Compliance Regulations:
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
Question and Answers
Product related question and answers
To create a report in freshdesk you should: Log in to your Freshdesk accou... Read more
Steps to Create a Ticket in Zendesk Log into Zendesk – Open your Zendesk... Read more
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