Fliok

What is Fliok?

Fliok is an advanced WhatsApp Marketing Software designed for modern marketing, sales, and support teams. It operates on Meta's official WhatsApp Cloud API, providing a robust and compliant platform for business communication. The software's core function is to automate customer interactions through a sophisticated AI Sales Agent. This AI works 24/7 to answer inbound messages, qualify leads using your brand's specific voice and criteria, and seamlessly hand off high-potential conversations to your sales team.

A key differentiator is its ability to coexist with your existing setup; you can continue using the standard WhatsApp application on your phone as you normally would, while Fliok manages the automated and team-based interactions in the background. The platform offers a complete suite of tools, including broadcasting, a shared team inbox, and detailed analytics, all aimed at scaling customer outreach and driving conversions directly within WhatsApp.

Why Choose Fliok?

• Exceptional Engagement: Achieve up to a 98% message open rate, a stark contrast to the typical 20% for email marketing.
• Higher Click-Through Rates: Experience 45-60% click-through rates, which are approximately 10 times higher than what is typically seen with email campaigns.
• Increased Conversions: The use of interactive elements like Call-to-Action (CTA) buttons has been proven to triple conversion rates.
• Unified Team Collaboration: Consolidate your entire team's WhatsApp communications onto a single business number with a shared, multi-agent inbox, eliminating confusion and ensuring prompt responses.
• Seamless Integration: Built on official Meta APIs, Fliok ensures reliability, security, and access to the latest WhatsApp Business features.
• Enterprise-Grade Security: Traffic is encrypted in transit via TLS, and WhatsApp access tokens are encrypted at rest with AES-256-GCM. Note that Cloud API conversations are not end-to-end encrypted the way the consumer WhatsApp app is, since messages pass through Meta and your business inbox by design. Webhooks are signed with HMAC-SHA256, and opt-in/opt-out consent is tracked and enforced per contact.

Advanced Features of Fliok

• AI Sales Agent: An intelligent AI assistant that instantly replies to inbound messages in your unique brand voice. It can interpret photos, videos, and documents sent by customers and automatically follow up on conversations that have gone inactive.
• Click-to-WhatsApp Ads Attribution: Seamlessly track leads generated from your Meta ad campaigns. When a user clicks your ad, they land in WhatsApp with their ad attribution data attached, giving you clear insight into campaign performance.
• In-Depth Analytics: Gain a clear understanding of your messaging performance and costs. The dashboard provides a breakdown of delivery, reads, and failures by message category, with estimated conversation spend calculated in Indian Rupees.
• REST API & Webhooks: For businesses requiring custom integrations, fliok offers a public REST API to send and read messages from your own systems, available on every plan including Free. Signed webhooks (HMAC-SHA256) push inbound messages to your server in real-time.
• Template Management: Easily create, submit, and manage your WhatsApp message templates directly from the Fliok dashboard, with real-time approval status synced from Meta.
• Installable App & Notifications: Stay connected on the go with an installable Progressive Web App (PWA) for desktop and mobile, as well as a dedicated Android app. Receive web push notifications for new messages or send failures.

Modules of Fliok

• WhatsApp Broadcasting: Scale your outreach with personalized campaigns sent to your entire opted-in contact list.
  1. Broadcast to unlimited contacts on the Pro plan.
  2. Supports rich media including images, videos, and PDFs.
  3. Schedule campaigns for a future date and time.
  4. Track delivery and read status for each recipient.
• AI & Chatbot Automation: Automate up to 80% of your conversations without writing a single line of code.
  1. Utilize a visual drag-and-drop flow builder to create chatbots.
  2. Deploy the AI sales agent to handle inquiries with human-like conversation.
  3. Enable seamless handoff from the AI to a live agent whenever human intervention is needed.
• Multi-Agent Live Chat: Manage all customer conversations from a single WhatsApp number using a shared team inbox.
  1. Features a familiar, WhatsApp-style interface with options to star, pin, and search chats.
  2. Assign conversations to specific team members to establish clear ownership.
  3. Organize contacts with tags, custom attributes, and CSV import/export functionality.

How to Use Fliok?

1. Sign Up: Begin with the 'Free Forever' plan, which does not require a credit card for registration.
2. Connect Your Number: Link your WhatsApp Business account using the official Meta Cloud API integration.
3. Import Contacts: Upload your existing list of opted-in contacts using the CSV import feature.
4. Configure Automation: Set up the AI Sales Agent with your brand voice or build custom chatbot flows using the visual editor to handle common queries.
5. Create Templates: Design and submit your message templates for Meta's approval directly within the Fliok dashboard.
6. Engage Customers: Start sending broadcast campaigns, manage incoming chats in the shared inbox, and monitor performance through the analytics dashboard.

Fliok Pricing

Fliok price starts at INR 1,500 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.