VedLink AI

Bulk Messaging & Broadcasting

• Bulk Messaging
  Transmits personalized bulk campaigns to thousands of contacts with one click.
• Customizable Templates
  Visually builds WhatsApp-approved message templates with variables and buttons.
• Auto Replies
  AI Chat Agent automatically answers routine customer inquiries 24/7.
• Rich Media Support
  Sends images, videos, documents, interactive buttons, and AI-designed posts.
• Scheduled Messaging
  Plans and dispatches campaigns or automated reminders on scheduled dates.
• Message Templates
  Manages pre-approved WhatsApp marketing, utility, and transaction templates.
• Preview Mode
  Displays real-time visual previews of template layouts before submitting to Meta.
• Broadcast Lists
  Groups contact cohorts into target broadcast lists for promotional outreach.

Contact Management & Segmentation

• Sync Contacts
  Auto-captures, imports, and syncs contact data directly with Google Sheets.
• Import/Export Contacts
  Bulk imports or exports customer databases via spreadsheet files cleanly.
• Contact Tagging & Segmentation
  Organizes audiences using custom labels, tags, filters, and customer types.
• Blacklist/Unsubscribe
  Handles customer opt-outs to stop sending campaigns to unsubscribed numbers.
• Deduplication
  Detect and merge duplicate contacts automatically.

Chatbot & Automation

• Drip Campaigns
  Sets up multi-step automated messaging sequences to nurture leads over time.
• Workflow Automation
  Configures agent triggers and automated rule conditions.
• Canned Responses
  Stores pre-written quick responses and visual template blueprints for fast replies.
• Auto Replies
  AI Chat Agent automatically answers routine customer inquiries 24/7.
• Automated Follow-Ups
  Triggers scheduled follow-up messages for quiet or non-responsive prospects.
• Automatic Retry
  Re-tries message deliveries automatically if temporary network drops occur.
• Campaign Scheduling
  Configures specific time slots and dates to deploy bulk marketing broadcasts.
• Hybrid Mode
  Seamlessly blends automated AI answers with live multi-agent handover.
• Recurring Messaging
  Triggers routine background notifications like birthday offers and payment dues.

AI Features

• Lead Qualification
  AI auto-qualifies incoming inquiries and categorizes leads into CRM funnels.
• AI Chatbots
  AI assistant trained on product catalogs, pricing, and FAQs to handle queries.
• AI Sentiment Analysis
  Uses LLM context datasets to understand intent and customer sentiment in chats.
• Auto-Responders
  Generates immediate welcome or out-of-office automated text responses.
• Predictive Analytics
  Use AI to forecast user behavior and engagement.

Multi-Agent & Team Collaboration

• Alerts & Notifications
  Dispatches automated payment reminders, birthday wishes, and custom system alerts.
• Internal Notes
  Enables agents to drop internal notes and assign chats inside shared threads.
• Shared Inbox
  Centralizes WhatsApp, Instagram, Facebook, and email chats into one screen.
• Live Agent Support
  Enables human team members to take over conversations in the multi-agent inbox.
• Chat Transfer
  Re-assigns active customer chat tickets between support team members easily.
• Unlimited Agents
  Allow multiple agents to manage conversations.

Integrations

• Payment Gateway Integration
  Integrates with Razorpay to collect payments and trigger status updates in chats.
• CRM Integration
  Built-in WhatsApp CRM with open API and Google Sheets data synchronisation.
• API Integration
  Offers open REST APIs and webhooks to connect any external business application.
• ERP Integration
  Features a native Tally Connector to extract payment reminders directly from your books.
• Third Party Integrations
  Connects with Tally, Google Sheets, Razorpay, and Meta channels natively.
• OpenAI Integration
  Powered by advanced LLMs to generate HTML emails and handle intelligent chats.
• WhatsApp Business API
  Built directly on official Meta WhatsApp Business API infrastructure.
• E-Commerce Platforms
  Uses WhatsApp Flows to showcase products, capture orders, and book appointments.
• Webhooks Integration
  Sends real-time event responses to custom server endpoints programmatically.
• Chatbot Integration
  Embeds website chat widgets and WhatsApp AI bots using simple code embeds.
• TallyPrime Integration
  Direct Tally Connector syncs payment due dates and automates reminder alerts.
• E-Signatures
  Collect legally binding electronic signatures.

Analytics & Reporting

• Conversion Tracking
  Tracks delivery, open rates, CTRs, and conversion metrics per campaign.
• Campaign Performance
  Displays detailed analytics tracking opens, clicks, and reply rates across campaigns.
• Delivery & Read Reports
  Real-time tracking of message delivery status, double ticks, and open rates.
• Engagement Metrics
  Measures response times, reply ratios, and campaign conversion rates.
• Real Time Dashboards
  Centralized dashboard visualizing active chats, channel stats, and campaign ROI.
• Agent Performance Metrics
  Monitors team response speeds, chat volumes, and issue resolution times.

Security & Compliance

• Audit Trail
  Logs team activity, conversation transfers, and workflow execution history.
• Audit Logs
  Maintains secure, DPDP- and GDPR compliant system action verification logs.
• Data Encryption
  Applies enterprise-grade end-to-end security layers to protect customer data.
• Role-Based Access Control (RBAC)
  Controls workspace permissions and data visibility based on employee roles.
• GDPR & CCPA Compliance
  Formally compliant with global GDPR and India's DPDP Act privacy rules.
• API Rate Limiting
  Manages API call queues to strictly comply with Meta rate limits.
• Anti Spam Filtering
  Verifies template formatting to protect account quality and prevent spam flags.
• Data Retention
  Securely archives customer conversation timelines and history in the CRM.
• Opt-In/Opt-Out Management
  Formally tracks customer consent states and opt-out preferences automatically.
• IP Whitelisting
  Restrict access to authorized IP addresses only.