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IVR Studio

Brand: Voicent Communications

  • 4.3

  • 5 Ratings

IVR Studio is an Interactive Voice response solution that offers superior quality voice call experiences to its users and their clients. The software features a wide variety of menus and options, enabling its users to build a fast, logical and lucid navigation-based phone system. To fit the standards of the internet and enable independent developers to meet their business requirements, the softwa...

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IVR Studio Software Overview

What is IVR Studio?

IVR Studio is an Interactive Voice response solution that offers superior quality voice call experiences to its users and their clients. The software features a wide variety of menus and options, enabling its users to build a fast, logical and lucid navigation-based phone system. To fit the standards of the internet and enable independent developers to meet their business requirements, the software allows integration with custom-developed Java classes and existing websites. Most Importantly, IVR Studio is equipped with a point-and-click call flow design that can be easily installed. Further, users can customize their services as per the client’s needs by using the prompt and record feature of the software. 

What is Inbound and Outbound IVR?

Interactive Voice Response or IVR helps its users automate the interaction between telephone callers. There are two types of IVR, such as:

  1. Inbound IVR - It manages all the incoming calls and is mainly used for business phone systems equipped with auto-attendant, music on hold, automatic call routing, and 24/7 self-service. The majority of IVR Systems are designed for inbound calls.
  2. Outbound IVR - It manages the outgoing calls and is mainly used for reminder calls, conducting surveys through telephones, and for managing notification related calls.

Pricing of IVR Studio

The pricing of IVR Studio is available at the request of interested buyers. You can request a callback from our product expert team, who will offer the support regarding IVR Studio activation key. 

Compatible Platform of IVR Studio

IVR Studio is a cloud-based software which is compatible with Windows 2003, XP, 2008, Vista, Windows 7 and 8 operating systems. It can also be used in mobile phones that have VOIP and internet services enabled within them. 

Benefits of using IVR Studio

  1. Accurate call routing along with minimized wait times: The software reduces the call waiting period for callers by routing the calls to available agents in an automatic manner.
  2. Improve loyalty of customers: Prompt-and-record feature offered by the software enables its users to customize every call and caller self-service in accordance with the needs of their customers.
  3. Increase business agility: The IVR business phone system helps live agents answer repetitive questions quickly based on previous answers.
  4. Enhanced call quality: The software gathers information from the caller before connecting them to the live agent to minimize their call duration and also to improve the quality of support provided to them.
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Voicent Communications Company Details

Brand: Voicent Communications

Founded Year:  2001

Voicent is dedicated to developing affordable, easy-to-use communication software that helps people, businesses and communities share information, exchange ideas and build strong relationships.

Director/Founders Joe Wu
Company Size 1-100 Employees

IVR Studio Pricing & Plans

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IVR Studio Features

  • icon_check Easy Setup
    The software is equipped with an easy point-and-click IVR system configuration that works on any device, without the requirement
  • icon_check User Interaction
    IVR Studio automatically records user information into its CRM. It also features a speech recognizer and supports touch-tone,
  • icon_check Security
    Users can connect the software with local databases and web servers. They can also protect the information with passwords.
  • icon_check Scalability
    One can make and receive multiple calls at the same time through the software. It is scalable up to over 1000 phone
  • icon_check Inbound IVR
    Inbound IVR enables users to create call-in surveys along with features such as music on hold, dial by extension and ACD Call
  • icon_check Audio & TTS
    IVR Studio supports multilingual text to speech, playback, pre-recorded audio files and combination of TTS and audio files.
  • icon_check Voice Mail
    The software enables users to record live voice calls between customers and their agents. They also get the option to send call
  • icon_check Call Queuing
    IVR Studio supports automatic call forwarding and the call waiting queues with the music on hold feature.
  • icon_check Outbound IVR
    The software allows its users in planning dial out phone surveys and also deliver customized reminders and notifications to their
  • icon_check IVR Design
    Users get access to multiple prompts and paths in the IVR menu design, drag and drop IVR builder tools along with IVR GUI.
  • icon_check Web, Email, CRM, Phone Connectivity
    Users can pull data from external web servers by integrating with various CRM systems such as ZohoCRM, SugarCRM, and Salesforce
IVR Studio Demo Video play icon

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IVR Studio Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Startups Enterprises SMBs SMEs
Customer Support
Phone Email Forums
Language
English
Training Resources
Videos

IVR Studio Gallery

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IVR Studio Review

4.3

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 4.4
  • Ease of Use 4.5
  • Customer Support 4.1

90% Recommend this Product

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Does IVR Studio provide call related reports to its users?

The software offers detailed reports to its users, enabling them to analyze multiple business-related parameters in real-time.

What are the main uses of IVR Studio?

IVR Studio is used as an appointment reminder and also as a deployment platform for voice and text applications.

Can I get a demo for IVR Studio?

Techjockey provides an online demo for IVR Studio at your preferable time and date.

Can I send SMS in bulk through IVR Studio?

Yes, the software supports Voicent Bulk SMS/Texting software integration that enables users to send text messages in bulk.

Does IVR Studio have a mobile app?

No, IVR studio does not have a dedicated mobile application but can be used in various cellular devices.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.