Updatrr Reviews & Ratings

5/5

“My experience with Updatrr has been excellent so far.”

Updatrr is a powerful WhatsApp automation platform that integrates deeply with Shopify. It allows us to send automated notifications, abandoned cart reminders, and order updates effortlessly. The setup was straightforward, and the dashboard is intuitive. We’ve seen a noticeable increase in customer engagement and recovery of abandoned carts. The analytics section provides clear insights into campaign performance, which helps in optimizing strategies. Overall, it has become an essential tool for improving customer experience and boosting revenue.

Pros : Updatrr stands out because of its deep Shopify integration and ease of use. The WhatsApp automation flows are highly effective, especially for abandoned cart recovery, which directly impacts revenue. The platform supports real-time notifications for order updates, payments, and fulfillment, making communication seamless. The UI is clean and easy to navigate, even for non-technical users. Another strong advantage is the analytics dashboard, which provides actionable insights into campaign performance and ROI. The chatbot functionality and broadcast campaigns add further value. Overall, it’s a reliable and scalable solution for any D2C brand looking to leverage WhatsApp for growth.

Cons : While Updatrr is a strong product overall, there are a few areas that can be improved. Initial setup of WhatsApp API and approvals may take some time for new users who are not familiar with the process. Some advanced customization options for chatbot flows could be expanded further to give more flexibility. Additionally, more integrations beyond Shopify, such as WooCommerce or custom platforms, would make the product even more versatile. Pricing could also be more flexible for very small businesses or startups. That said, these are minor limitations compared to the overall value the platform provides.

5/5

“Best WhatsApp Automation App for Our Shopify Store!”

We integrated Updatrr into our Shopify store a few months ago and the impact has been remarkable. As an e-commerce brand, staying connected with customers at every stage of their journey is critical — from abandoned cart recovery to post-delivery review requests. Updatrr handles all of this through WhatsApp automation, which has a significantly higher open rate compared to email. Setting it up took less than 15 minutes, and we were sending automated order updates and COD confirmations the same day. The no-code chatbot builder and WhatsApp Commerce features on the Pro plan have further helped us convert more chats into actual sales.

Pros : Updatrr is a powerhouse tool for any Shopify store looking to leverage WhatsApp as a customer communication and sales channel. The abandoned cart reminder feature has helped us recover a noticeable percentage of lost sales — you can schedule up to three reminders with coupon codes and product images, making messages feel ersonalized. Real-time order, shipment, and payment updates keep customers informed and significantly reduce support queries. The COD confirmation flow has helped cut down on return-to-origin losses considerably.

Cons : The Starter plan, while free to install, is fairly limited — features like broadcast campaigns, customizable notifications, and the chatbot are locked behind higher-tier plans, which may feel restrictive for smaller businesses.

Reason to switch : Updatrr has transformed our post-purchase and pre-purchase communication workflows. Abandoned cart reminders now go out automatically with personalized product images and optional discount codes, recovering orders we would have otherwise lost. Every customer receives timely WhatsApp updates for order confirmation, shipment dispatch, and delivery — reducing inbound support messages asking "where is my order?" significantly. Our COD order confirmation flow has reduced fake orders and RTO losses.

5/5

“Absolutely worth it!”

This app has the most user friendly system , end to end support and amazing features!! it is definitely the one which every store owner searches for , i will recommend this to everyone! The pricing is very decent and only value for money we get, Go for it guys!

Pros : The ease , the analytics for automations and alongwith the explanations we get from the team is incredible. The team is highly supportive and suggests the best for us rather than just pitching . The customisations are also done which is mind blowing.

Cons : No major cons found

Reason to switch : What everyone needs is the user friendliness and a reliable system which doesnt do fake promises but give results and yes i can say this is the one.