Travel CRM software manages the travel business of companies by fostering improved customer relations and creating strong sales/retention records. Customers are the backbone of any business, and the same applies to travel agencies and travel consultants. With the use of right technologies, travel companies can go an extra mile to keep customers happy. Customer retention can be improved significantly with the help of CRM systems for travel agencies.
What is CRM in Travel Industry?
Travel CRM or travel management software is meant for streamlining operations of travel and tour agencies. Tour operators and agents use the software for automating their daily activities. Travel CRM effectively organizes business processes for travel agencies. It also allows customers to take advantage of fast travel services.
Travel CRM software is useful at every stage, right from the lead management to follow-ups, sales funnel management & closure. It also provides detailed reports for an in-depth business view.
What Does Travel CRM Software Do?
Travel agency CRM is meant for handling back office functioning of a travel agency such as managing stocks, creating real time data, preparing economic reports, managing marketing campaigns and facilitating closure. The software leads towards automation of daily processes at a travel company. It’s an important tool to increase your sales and expand the customer base with streamlined customer relationship management.
What is the Best CRM for Travel Industry?
CRM software smoothens the business activities of travel companies to increase customer retention and improve sales. The automation of sales, marketing, customer interaction and such processes lead to efficient streamlining of businesses. Let us explore the ten best Travel CRM software that help manage business operations of travel agencies:
- Freshsales CRM
- SugarCRM
- Rezdy
- Salesforce Sales Cloud
- Kapture CRM
- Elinext
- Zoho CRM
- Tutterfly
- Travelopro
- Technoheaven Travel CRM
Freshsales CRM
Freshsales is a CRM for travel agents and companies to manage their customer relationships. The software manages, develops and follow-up on leads to run their travel business. This CRM for travel companies provides multiple tools such as AI-based lead scoring, changeable visual reports, customizable dashboards and visual deal pipeline for smooth running of travel businesses.
Key features of Freshsales CRM:
- Two-Way Email Sync
You can manage the emails in integration with Freshsales CRM. This feature helps you track mails from clients or sales CRM easily.
- Email Tracking
You can track the performance of your mails through sales CRM with the help of Freshsales CRM system for travel agency.
- Sales Campaigns
Sales CRM helps run successful sales campaigns through SMSs in bulk to customers and clients.
- Personalised Templates
You can save your neatly written messages as personalised mails and use them to send emails faster through Freshsales CRM for travel industry.
- Sales-First Inbox
You can easily send messages depending upon your immediate priorities through the awaiting response option.
- Team Inbox
You can gain access to mails of each other to ensure that no good deal slips away from your hands. In this feature, the mail arrives in a rep’s inbox.
- Calendar Sync
The calendar sync option lets you sync your google account with freshsales.
- Email-To-Lead
Freshsales CRM for travel companies links emails to the correct lead or contact’s record.
- Open and Click Notifications
Freshsales Travel agency CRM software lets you access alerts for email opens, link clicks and new emails.
Pricing: You can start using Freshsales free Travel CRM software for your small team at ₹ 799 per user per month.
SugarCRM
Sugar travel CRM helps automate processes related to sales, accounts, marketing and customer services. You can also use the software’s customised features such as global search function, shortcut bar, wizard tool and customised homepage for improving customer relations.
Key Features of Sugar CRM
- Market Automation Success
You can use Sugar CRM’s improved marketing solutions to enhance your reach to potential customers and deliver outstanding travel experience.
- Automated Alerts
You can create automated alerts for your sales team with the help of Sugar traveling CRM software whenever a prospect connects with you.
- Social Media Marketing
You can use Sugar Travel CRM software to identify which networks, profiles and posts are proving good for your business.
- In-Built SEO
Sugar CRM for travel agency uses tools such as meta performance, page speed and external/internal links.
Pricing: For pricing details, kindly request a call back.
Rezdy CRM
Rezdy CRM for travel industry is a booking software that automates processes leading to higher sales efficiency and bookings. Customers also benefit from the software’s quick booking processes as the services offered by the software are user friendly.
Key features of Rezdy:
- Online Reservation Mechanism
The online booking system is easy and can be done from even the comfort of your home. This reservation system provides a seamless experience to make business operations streamlined.
- Automated Payments
You get the amount immediately credited into your account as soon as the customer pays.
- In-App Messaging
You can send real-time messages to agents for creating new partnership arrangements.
- Liability Waivers
You can send your customers a prefilled waiver form for signing purposes.
- Intuitive Waiting List Capabilities
For a sold-out session, customers can join the waiting list and receive automatic confirmation for their turn.
Pricing: You can get Rezdy Free Travel CRM software at just ₹ 3,490 per month.
Salesforce Sales Cloud
Salesforce Sales Cloud is travel agency CRM software that connects different departments of a travel company to a potential customer. Marketing, sales, commerce and service are the departments that get connected to the potential client or customer through Salesforce Sales Cloud.
Key features of Salesforce Sales Cloud:
- Artificial Intelligence
Salesforce Sales Cloud software has artificial intelligence or AI built into its customer relationship management software.
- Analytics
Salesforce Sales Cloud CRM software provides data-driven insights to all its clients and customers.
- Mobile-first CRM
The software lets you run the entire business from your mobile phone.
- Identity Management
You can create a single federated identity across all the cloud apps.
- Metadata Architecture
You can automatically create metadata architecture
Pricing: Salesforce Sales Cloud software is priced at ₹ 21,000. For further details, please request a callback.
Kapture CRM
Kapture CRM is a travel CRM with several machine learning tools to add intelligence to a company’s customer services. You can use the software for integrating into one single platform, the company’s contact and service centre with the field executives. The important features of the software are:
Key features of Kapture CRM:
- Customer Data Management
Kapture travel agency CRM software enables customer profiling to develop a strong customer base.
- Integrated Operations Management
Kapture travel agent CRM software helps manage field agents, distributions and stock orders.
- Order Management
The software has tools for adding new orders even when you are not in the office.
- Payment & Invoice Management
You can make use of cloud-based dashboard to manage payments, deliverables and customers through a single platform.
Price: Please request a callback for getting pricing details.
eliNext
eliNext travel CRM maximizes the efficiency of your travel business operations by creating strong relations with customers. The software helps manage clientele and integrate marketing and sales departments of a travel company to increase customer retention.
Key Features of eliNext:
- Web Development
eliNext CRM system for tour and traveling agency integrates processes, applications and information flows for offering web development services.
- SAP development
SAB development includes service architecture to improve the efficiency of a business process.
- App development
The software develops solutions for mobile platforms that includes both Windows and Android.
Pricing: Please request a call back for details of pricing for the eliNext tour agency CRM.
Zoho CRM
Customer relations are important part of business operations. Zoho travel agency CRM is equipped with features for managing customer relations and acquiring new ones. Zoho travel CRM software manages functions related to flight bookings, hotel bookings, adventure packages, etc.
Key features of Zoho CRM:
- Sales Force Automation
ZohoCRM for travel industry manages leads, deals, accounts and contacts. It also handles automation of workflows.
- Process Management
Zoho travel agent CRM software looks after processes such as blueprint, assignment, scoring, approval, escalation and validation.
- Omnichannel Presence
Emails, social media, telephony, live chats and web conferencing are also handled by Zoho CRM.
- Performance Management
Under performance management, Zoho does territory management, sales forecasting, gamification and AI prediction.
- Customisation
With the help of its customisation tools, the travel CRM software manages page layouts, sub forms, views, filters and translations.
Pricing: Zoho provides five different plans: Zoho CRM Plus, Starter, Standard, Professional and Enterprise.
Tutterfly
Tutterfly is a travel CRM built specifically for travel and tour agents and operators. It provides a footing in the area of technological support to travel businesses. The software develops customised reports and views for making business operations of travel companies organised and customer oriented.
Key features of Tutterfly
- Conversion System
You can save leads by customizing the approach to pitch the right offers to the right source at the right place.
- Professional Performance Analytics
Tutterfly CRM for travel companies provides performance analytics tools to analyse and optimize your business processes.
- Integrated Sales Interface
This feature of travel CRM lets you get an overview of all the independent operations.
- Process Mapping
Tutterfly does process mapping for managing accounts and converting opportunities.
Pricing: Tutterfly Free CRM software for travel agents is available on trial basis for a period of fourteen days. The software is priced at ₹ 1,567 for monthly usage.
Travelopro
Travelopro travel CRM provides online travel solutions for travel agencies. You can make use of innovative technological solutions to develop your travel website or travel portal. The software also promises ready to use white label portal solution for its customers.
Key features of Travelopro:
- Complete Admin and Central Mid office Module
Under this feature, Travelopro travel agent CRM software provides content management system, reporting module and analytics.
- Booking Engine Development
The software helps with the development of online travel portal with best practices for B2C and B2B booking Interface.
- Customer Dashboard and Analytics
With the help of this characteristic of the software, you can take smart and quick decisions by getting deeper insights into your business.
- Account Management
You can use Travelopro travel CRM’s dedicated account management services business development, marketing and technical support services.
Pricing: Travelopro provides five different plans, namely Basic, Advanced, Premium, Platinum & Enterprise. You can place a call request for getting price quotes.
Technoheaven Travel CRM
Technohaven develops travel solution for companies and organisations to help them automate their business processes. You can use multiple tools available with the software to efficiently organise the tasks and functioning of your travel company.
Key features of Technoheaven:
- Integrated Time Monitoring System
You can use the software’s integrated time monitoring system for tracking key milestones and manage task goals.
- Unique Filtering Tool
The filtering option helps in managing the workload to save time.
- Social Media Optimisation
You can make use of Technohaven SMO feature to improve and maintain your social image and build a brand name for yourself.
- Back Office Management
The software’s provides support of its skilled team to improve the productivity of your business.
- Pay Per Click
You can use Pay per Click advertising to improve the number of visitors approaching your website.
Pricing: You can request a callback in case you require details about pricing.
Summary
Travel CRM aims at providing solutions and products to travel organisations to manage their business services. Travel management systems are equipped with multiple tools to let travel companies customize their operations. They also provide an easy to use interface to make the experience more fulfilling and positive.
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