In today’s day and age, you can’t ignore the importance of a CRM solution for your business.
One of the major reasons behind CRM software’s popularity is the quick accessibility to customers’ data. Businesses can access their customers’ data in real-time and ensure outstanding service.
But still, several businesses have not yet adopted a CRM solution for their sales and marketing processes. As a result, they miss out on opportunities to connect with their customers at a personalized level.
Today we would help you identify red flags which reflect that you should adopt a CRM solution right away.
What is CRM Software All About?
Businesses can use CRM software to provide services and cater to their existing customers and acquire new customers. Modern-day CRM software uses data analysis tools to figure out how customers are interacting with your offerings.
A CRM is also capable of lead management, where a major focus is put on capturing and nurturing leads until they purchase your product. Salesforce automation can be used to build automated workflows, helping manage business leads and monitor your sales executives.
Top Warning Signs That You Should Opt for CRM Software
The sales department faces several challenges out of which two most prominent challenges- the first one is to convert visitors into potential leads. The second one is to make your sales activities more efficient.
CRM software resolves all these issues, which will clarify why your organisation can’t do without CRM.
- Sales team spending too much time on administrative tasks
Spreadsheets might have advanced a bit, but there are still many repetitive tasks that will eat into your executives’ productive time. This will leave them less time to provide a unique experience to each customer.
A Martech zone report found that almost 50% of companies increased their sales team’s productivity by opting for a CRM solution.
- Facing challenges in managing the customer data
You can obtain a lot of information about a customer just by observing how they interact with your business. But without CRM software, you won’t have any means of obtaining a 360-degree view of this data.
CRM software helps analyse the behaviour of your customers and their purchase history. It also helps with contact management and categorization based on how likely they interact with your business. Accordingly, you can optimize marketing campaigns and create a sales channel for higher conversion.
- Unable to Upsell or Cross-Sell
A sales executive is only human and can do so much to remember each tiny detail about your customer. This can be counterproductive as your customers might feel that they are not getting the best of services.
CRM software is a must have resource for customer retention and helps companies build a loyal customer base. That is why customer relationship management might be helpful for upselling and cross-selling is through monitoring customer journeys. This way, you have a better approximation of the right time to cross-sell or upsell to them.
- Miscommunication between sales & marketing teams
The responsibility of nurturing a lead lies with both your sales and marketing teams. A lack of communication between the two can lead to potential leads being getting lost.
A CRM solution can help in this aspect as it enables both teams to view each customer’s status in real-time. As a result, the workflow can be created to interact with a customer and help them with consideration and decision making.
- Competitors taking away your loyal customers
A recently concluded research found out that more than 70% of customers will leave a company if they get poor service. If you are not able to provide a personalized experience to each customer, then most probably, your competition will lap them up simply by providing a great service with a better experience.
- Missing out on customer sentiment analysis
Your business might be flourishing, but there is no way to know which campaigns bring in more business and which ones need specialised attention. You can also not gauge customer behaviour when they interact with your business site or your product.
It is all possible if you get a suitable CRM solution. Analysing customers’ behaviour and preferences would help in serving them better.
- Losing out on customers during off-hours
What if a customer comes knocking at the same time when your executives are not near their work desk? It might result in a situation where the lead is not converted, and your business suffers.
A mobile CRM solution could have easily prevented all this mess. Reports suggest that mobile CRM led to a 74% increase in customer satisfaction and a 90% increase in sales.
A company cannot survive without its customers’ trust, and one of the best ways to build trust is to use CRM software. Remember that getting CRM software does not mean that you compromise with the quality of your product or services. They have to be top-notch, and only then the best CRM tool can be helpful for you.