Let’s have a side-by-side comparison of Microsoft Dynamics Crm vs Salesforce CRM vs Zoho CRM to find out which one is better. This software comparison between Microsoft Dynamics Crm and Salesforce CRM and Zoho CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Microsoft Dynamics Crm or Salesforce CRM or Zoho CRM fits your business.
Comparison
Quick View
15 Ratings & 11 Reviews
91 Ratings & 79 Reviews
56 Ratings & 54 Reviews
Pricing
Price Plans
$ 65
Dynamics 365 Sales Professional$ 105
Dynamics 365 Sales Enterprise Edition$ 150
Dynamics 365 Sales Premium$ 25
Starter Suite-[Billed monthly or annually]$ 100
Pro Suite-[Billed annually]$ 165
Enterprise-[Billed annually]
Offers
Available offers & discounts
Save upto 18%, Get GST Invoice on your business purchase
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Ratings
Pros & Cons
Pros
Comprehensive features that enhance productivity and drive growth. - Vikas Jul 01, 2025
Seamless integration with Microsoft tools enhances overall productivity. - Nareshkannan Jun 21, 2025
Salesforce CRM’s beat notification feature ensures timely updates, helping sal...Read more - NISHANT PATEL May 15, 2025
Excellent UI, easy to use for sales and support teams, boosts customer relations...Read more - Madhav Apr 21, 2025
Highly Customizable: Users can tailor modules, workflows, fields, and layouts to...Read more - Basudeb Moulik May 03, 2025
With this software, I can manage my sales funnel, pipeline, leads, and inventory...Read more - Ekansh Patheja Oct 10, 2023
Cons
New users might find the feature-rich interface overwhelming, requiring signific...Read more - Vikas Jul 01, 2025
Integrating with non-Microsoft third-party applications can sometimes require ad...Read more - Nareshkannan Jun 21, 2025
Salesforce CRM lacks calling and call recording features on iOS, which can limit...Read more - NISHANT PATEL May 15, 2025
High initial cost and steep learning curve for new users. Integration is often t...Read more - Madhav Apr 21, 2025
Learning Curve: While the interface is intuitive, mastering advanced features an...Read more - Basudeb Moulik May 03, 2025
It’s a little difficult to organise the leads. Need more features for it. - Ekansh Patheja Oct 10, 2023
Reviews
Verified customer reviews
AI-Powered Insights for Smarter Decisions
Vikas Jul 01, 2025
Enhanced Collaboration Across Departments
Nareshkannan Jun 21, 2025
Zoho CRM: A Feature-Packed Solution for Small to Mid-Sized Businesses with Room for Polish
Basudeb Moulik May 03, 2025
One of the best CRM software I’ve ever used
Ekansh Patheja Oct 10, 2023
Reviews with Video
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Currently no reviews are available. Please check back later
See all (3)
See all (4)
Best Use for
Business Size:
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Business Type:
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Industries:
All Industries
All Industries
All Industries
Features
Customer Data Management (CDM)
Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History
Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History
Contact Management
Account Management
Customer Profiles
Contact Segmentation
Activity History
Sales Management
Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation
Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation
Quote Management
Workflow Automation and Management
Order Management
Opportunity & Pipeline Management
Contract Management
Sales Forecasting
Territory Management
Lead Management
Deal Management
Sales Automation
Marketing Automation
Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns
Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns
Email Marketing
Campaign Management
Lead Nurturing
Customer Journey Tracking
Customer Segmentation
Event-Triggered Workflows
Automated Campaigns
Data Sourcing / Integrations
Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration
Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration
Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Access
eCommerce Integrations
Interactive Voice Response (IVR) Integration
Collaboration Tools
Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support & Engagement
Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support & Engagement
Task / Activity Management
Team Communication
Document Sharing & File Storage
Omnichannel Support & Engagement
Security & Compliance
Role-Based Access Control (RBAC)
Data Encryption
Backup & Disaster Recovery
GDPR & Data Privacy
Audit Trail
Role-Based Access Control (RBAC)
Data Encryption
Backup & Disaster Recovery
GDPR & Data Privacy
Audit Trail
Role-Based Access Control (RBAC)
Data Encryption
Backup & Disaster Recovery
GDPR & Data Privacy
Audit Trail
AI & Machine Learning
Predictive Analytics
Lead Scoring
Chatbots
Predictive Analytics
Lead Scoring
Chatbots
Predictive Analytics
Lead Scoring
Chatbots
Reporting & Analytics
Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking
Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking
Predictive Analytics
Custom Dashboards
Real Time Analytics
Sales Performance Reports
Customer Insights
Campaign Performance
Forecasting & Trends
Performance Tracking
Alerts & Notifications
Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts
Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts
Event-Triggered Notifications
Custom Workflow Alerts
System Errors/Failures
Customer Interaction Alerts
Workflow Trigger Alerts
SLA Violations
Lead Activity Alerts
Gallery
Specifications
Deployment
Web based
On Premises
Web based
On Premises
Web based
On Premises
Device Supported
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Supported Platforms
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Languages support
English Nederlands English français Italiano Nederlands English français Italiano Português Compliance Regulations:
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
Question and Answers
Product related question and answers
MS Dynamics CRM enables personalized experiences by allowing detailed customer s... Read more
Yes, MS Dynamics CRM integrates with ERP and finance systems, particularly those... Read more
MS Dynamics CRM provides tools and services for a smooth migration, including da... Read more
AI in CRM tools like Salesforce plays a vital role in enhancing customer engagem... Read more
Salesforce's Sales Cloud helps businesses work smarter and grow. It has powerful... Read more
CRM tools offer automation, data centralization, real-time updates, and analytic... Read more
You can integrate your Zoho CRM account with Xero with the help of a Zoho Partne... Read more
Zoho CRM is a SaaS model service; it entirely depends on how long you want to us... Read more
Yes, business owners who wish to enter international markets can do so effortles... Read more
Alternatives
Top Alternative Products
Twozo CRM
Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 Team Members
Odoo CRM
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