Exotel VS Knowlarity

Let’s have a detailed comparison of Exotel vs Knowlarity to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Exotel or Knowlarity fits your business.

Exotel and Knowlarity are cloud telephony service providers offering various communication solutions for businesses. While both companies have similar offerings, there are some differences to consider when choosing one among them. 

Exotel is known for its robust API capabilities, making it a great choice for businesses that require integration with other systems. They also offer a wide range of features such as IVR, call recording, and analytics. On the other hand, Knowlarity focuses more on providing AI-powered virtual agents and advanced analytics for businesses looking for intelligent automation and insights. 

In this write-up, we will be comparing Exotel and Knowlarity based on various metrics like key differences, major features, integrations, scalability, pricing, customer support, and others.  

Exotel vs. Knowlarity: An Overview 

Exotel is a cloud telephony platform that helps businesses manage their phone calls effectively. It offers a range of features such as IVR systems, call tracking, CRM integration, and more. With Exotel, businesses can streamline their communication processes, automate tasks, and provide better customer service. The platform is user-friendly and can be easily integrated with existing systems. Exotel's cloud-based infrastructure ensures high scalability, flexibility, and reliability. It is an excellent solution for businesses looking to enhance their telephony capabilities and improve customer interactions.     

Knowlarity, on the other hand, is an intelligent chatbot that helps businesses personalize their customer support and improve their overall customer experience. It utilizes natural language processing (NLP) and machine learning (ML) to understand and respond to customer inquiries in a human-like manner. Knowlarity can be integrated with popular messaging platforms such as Facebook Messenger, Slack, and WhatsApp to provide seamless support to customers across different channels.   

Exotel vs. Knowlarity: Key Differences 

Exotel and Knowlarity are two popular cloud-based phone systems designed to streamline business communications. Some of their key differences include: 

• Exotel offers seamless integration with popular CRM and accounting software, while Knowlarity focuses exclusively on integrating with Microsoft Office 365. 
• Compared to Knowlarity, Exotel, and other similar Exotel alternatives provide more customization options for call management, IVRs, and other features. 
• In general, Exotel is more expensive than Knowlarity, especially for larger businesses. 
• In comparison to Exotel, Knowlarity and other Knowlarity alternatives offer a more user-friendly mobile app for calling as well as messaging. 

Exotel vs. Knowlarity: In Terms of Features 

• Communication Channels: Apart from voice calls and SMS, Exotel also provides features like WhatsApp Business integration, enabling businesses to engage with customers using the popular messaging platform. While Knowlarity offers voice calls as its core feature. However, it has no support for WhatsApp Business. 
• SMS Capabilities: Exotel offers SMS integration as part of its feature set, allowing businesses to send and receive SMS messages alongside phone calls. While Knowlarity primarily focuses on voice communications, it does not offer SMS capabilities as a built-in feature.  
• Call Quality: Exotel is known for its high-quality call connections and reliable service, ensuring clear and uninterrupted communication. Knowlarity similarly offers good call quality and reliability, with a focus on delivering a seamless calling experience. However, Exotel is still at par with its call quality. 
• APIs and Customization: Exotel provides robust APIs that enable businesses to build custom communication applications, integrating telephony capabilities into their existing infrastructure. Knowlarity offers APIs and development tools for businesses to create customized communication solutions. 
• Integration: Exotel offers easy integration with CRM software, helpdesk tools, and other business communication tools, allowing for streamlined workflows. Knowlarity provides seamless integration with popular CRMs like Salesforce, Zoho, and Freshworks, ensuring data synchronization and enhanced customer experience. 

Exotel vs. Knowlarity: Scalability 

Exotel is designed to scale effortlessly, handling millions of calls per day across various industries and use cases. On the other hand, Knowlarity can handle high call volumes, making it suitable for businesses of all sizes, including startups and enterprises. Therefore, in terms of scalability, Exotel is better than Knowlarity. 

Exotel vs. Knowlarity: Customer Support 

Exotel is known for its responsive customer support, offering assistance via phone, email, and live chat to address any issues or queries. On the contrary, Knowlarity provides dedicated customer support, ensuring fast resolution of queries through phone support and emails. 

Exotel vs. Knowlarity: Reliability and Uptime 

Exotel is built on a reliable infrastructure, with redundancy and failover systems in place to ensure high uptime and uninterrupted service. Knowlarity is known for its reliable platform with multiple data centers and redundant network connections to minimize downtime and keep businesses connected. 

Exotel vs. Knowlarity: Industry Focus 

Exotel is known for serving diverse industries, including e-commerce, food delivery, healthcare, banking, and more. Its feature set and flexibility make it suitable for businesses across various sectors. Knowlarity, on the other hand, has a strong presence in sectors like insurance, banking, e-commerce, and hospitality. Its features and solutions can be more tailored to the specific needs of these industries. 

Exotel vs. Knowlarity: User Interface/Ease of Use 

Exotel offers a user-friendly interface with intuitive navigation and easy configuration options, making it accessible for both technical and non-technical users. Knowlarity provides a user-friendly interface as well, ensuring businesses can set up and manage their communication workflows without extensive technical knowledge. 

Exotel vs. Knowlarity: Pricing 

Exotel offers flexible pricing plans based on usage, providing cost-effective options for businesses of all sizes. Knowlarity, on the other hand, uses a pay-as-you-go pricing model, allowing businesses to pay for the features they need without any upfront costs.

Verdict: Exotel vs. Knowlarity 

Based on the thorough comparison between Exotel and Knowlarity, we can say that Exotel is mainly known for its robust API capabilities and wide range of features, while Knowlarity focuses more on AI-powered virtual agents and advanced analytics. Exotel offers features like WhatsApp Business integration and SMS capabilities, while Knowlarity primarily focuses on voice calls. Apart from that, Exotel has high call quality, APIs for customization, and easy integration, while Knowlarity offers seamless integration with popular CRMs. Both are scalable, with Exotel offering flexible pricing plans and Knowlarity using a pay-as-you-go model. Exotel has more responsive customer support, while Knowlarity provides dedicated support. Exotel serves diverse industries, while Knowlarity has a strong presence in insurance, banking, e-commerce, and hospitality.