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KwikChat

Brand: GoKwik

  • 4.6

  • 3 Ratings

KwikChat is a conversational commerce and customer engagement platform that helps eCommerce businesses connect with customers across channels like WhatsApp, Instagram, Facebook, SMS, and email.

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KwikChat Software Overview

What is KwikChat?

KwikChat is a customer support software and a live chat software that helps businesses communicate with customers across channels like WhatsApp, Instagram, Facebook, SMS, and websites. It enables brands to manage customer conversations, automate responses, and provide real-time assistance from a centralized platform.

With features like live chat, chatbot automation, abandoned cart recovery, marketing campaigns, and customer support tools, KwikChat helps businesses improve engagement and conversions. It empowers eCommerce brands to deliver personalized shopping experiences, increase customer satisfaction, and streamline communication workflows.

Why Choose KwikChat?

  • Omnichannel Customer Communication: KwikChat enables businesses to manage conversations across WhatsApp, Instagram, Facebook, websites, SMS, and email.
  • Real-Time Live Chat Support: Provide instant support to customers with live chat features that help resolve queries quickly and improve customer satisfaction.
  • Automation & Chatbot Workflows: Automate repetitive conversations, FAQs, and support tasks using intelligent chatbot workflows, saving time and reducing manual effort.
  • Abandoned Cart Recovery: Re-engage customers who leave products in their carts through automated reminders and personalized follow-ups, helping increase conversions.
  • Personalized Marketing Campaigns: Send targeted campaigns and tailored messages based on customer behavior and preferences to boost engagement and sales.

Benefits of KwikChat

  • Faster Customer Response Times: KwikChat enables real-time communication across multiple channels, helping businesses respond to customer queries quickly and improve satisfaction.
  • Higher Sales & Conversions: Features like personalized messaging and abandoned cart recovery help businesses re-engage potential buyers and increase purchase completion rates.
  • Centralized Communication Management: Manage chats from WhatsApp, Instagram, Facebook, websites, and other channels in one dashboard, reducing complexity and improving efficiency.
  • Improved Customer Engagement: Interactive conversations, automated campaigns, and personalized support help brands build stronger relationships with customers.
  • Automation of Repetitive Tasks: Chatbots and workflow automation handle FAQs, follow-ups, and routine support tasks, saving time and reducing operational workload.

Pricing

KwikChat pricing is available on request at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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GoKwik Company Details

Founded Year:  2020

GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth.

Director/Founders Chirag Taneja
Company Size 101-500 Employees

KwikChat Pricing & Plans

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KwikChat Features

  • icon_check Chat / Messaging
  • icon_check Real Time Communication
  • icon_check chat history
  • icon_check File Sharing
  • icon_check User Management
  • icon_check Multi-Language Support
KwikChat Demo Video play icon

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KwikChat Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Webinars Documentation Videos

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KwikChat Review

4.6

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4.5
  • Value for Money 4.8
  • Ease of Use 5
  • Customer Support 4.3

100% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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How much does KwikChat cost?

KwikChat pricing can be requested at techjockey.com. Pricing is customised based on specific business needs.

Which operating system does KwikChat support?

KwikChat is a cloud-based platform that works on Windows, macOS, Linux, and mobile browsers without requiring complex installation.

How does KwikChat work?

KwikChat centralizes customer conversations from multiple channels and uses automation, chatbots, and live chat to streamline engagement and support.

Is KwikChat suitable for small businesses?

Yes, KwikChat is suitable for startups and small businesses, especially D2C and eCommerce brands looking to improve customer communication.

Does KwikChat offer a free trial or a demo?

KwikChat generally offers demos and may provide trial options depending on the business requirements and pricing plans.

What features does KwikChat offer?

It offers live chat, chatbot automation, omnichannel messaging, abandoned cart recovery, analytics, and marketing automation tools.

Is there any KwikChatApp?

KwikChat supports mobile accessibility and may offer a mobile-friendly interface or app for managing customer conversations on the go.

Who are the potential users of KwikChat?

It is used by eCommerce businesses, D2C brands, customer support teams, and marketers managing customer engagement and sales.

How secure is KwikChat?

KwikChat uses secure cloud infrastructure, encryption, and access controls to protect customer conversations and business data.

What is KwikChat used for?

KwikChat is used to manage customer support, automate communication, recover abandoned carts, and improve customer engagement across channels.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.