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Tiledesk

Brand: Tiledesk S.r.l

  • 4.4

  • 4 Ratings

Tiledesk Live Chat Software delivers real-time customer support and engagement through its powerful features, including customizable chat widgets, agent collaboration, and rich media support.

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Starting Price
€25

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Starting at €25

Tiledesk Software Overview

What is Tiledesk Software?

Tiledesk is an all-in-one customer engagement platform revolutionizing how businesses connect with customers. With its omnichannel live chat and chatbot capabilities, Tiledesk empowers companies to boost marketing revenue, qualify leads, and maximize conversions on all digital channels.

With Tiledesk, you can effortlessly integrate the Live Chat widget onto your website and connect your chatbots to popular messaging channels like WhatsApp and Facebook Messenger. Engage your customers in real-time conversations, provide exceptional support, and increase customer satisfaction.

Unlock the power of Tiledesk's no-code platform, designed to qualify leads better and drive marketing success. Explore a vast collection of ready-to-use templates that cater to your specific needs, or unleash your creativity and design tailored chatbots with just one click. Seamlessly combine chatbots with your live agents to deliver a personalized and efficient customer experience across multiple channels.

You will be mistaken if you think Tiledesk stops at live chat and chatbots. It also offers a Conversational Ticketing Platform, enabling you to handle customer issues efficiently. This helps provide your customers with a seamless experience and ensures no concern goes unnoticed.

Tiledesk is built on an open-source stack, prioritizing privacy, and allowing companies to retain data ownership. This makes it one of the most reliable customer support software available today.

Why Choose Tiledesk?

Experience the power of Tiledesk and transform your customer engagement. Drive revenue, enhance customer satisfaction, and streamline your support processes with this comprehensive and versatile platform. Whether you are an e-commerce store, a SaaS company, or a service provider, Tiledesk empowers you to build long-lasting customer relationships.

Benefits of Tiledesk Live Chat Software

  • Tiledesk empowers businesses to engage with their customers across multiple channels. This enables real-time interactions, personalized support, and seamless communication, enhancing customer engagement and satisfaction.
  • It enables the design of tailored chatbots that interact with potential customers, helping to identify and nurture high-quality leads, ultimately boosting conversion rates. Being a low-code platform, it saves companies a lot of time, effort, and money.
  • The platform provides a seamless ticketing experience, ensuring that human agents effectively track, manage, and resolve customer inquiries, leading to improved support processes and customer satisfaction.
  • It offers a comprehensive knowledge base, allowing businesses to create and maintain a centralized repository of information. This empowers customers with self-service options, enabling them to find answers to their questions quickly and reducing the workload on support teams.
  • Tiledesk provides businesses with valuable insights into customer interactions, team performance, and customer satisfaction. This enables businesses to make informed decisions, identify areas for improvement, and optimize their customer engagement strategies for better results.

Pricing of Tiledesk Live Chat Software

The Tiledesk Live Chat system pricing starts at € 19 at techjockey.com.

The overall pricing model is based on different factors such as personalization, extra features required, total users, and the deployment type. Please feel free to request a call from our product experts if you want to learn more about our subscription plans or premium package deals.

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Tiledesk S.r.l Company Details

Founded Year:  2020

Tiledesk is the first messaging platform that seamlessly connects chatbots and humans, from lead generation to customer excellence, with its orchestration layer and built-in AI powered Bots.

Director/Founders Andrea Leo, Andrea Sponziello, Michele Pomposo
Company Size 1-100 Employees

Tiledesk Pricing & Plans

Basic
Key Features
  • 4 Seats included
  • 800 Conversations (per month)
  • CRM
  • Canned Responses
  • Private Notes
  • Unlimited History
  • Working Hours
  • Email Ticketing & Email Support
  • User Ratings
  • Webhooks
Starting at €25
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 4 Seats included

  • 800 Conversations (per month)

  • CRM

  • Canned Responses

  • Private Notes

  • Unlimited History

  • Working Hours

  • Email Ticketing & Email Support

  • User Ratings

  • Webhooks

Tiledesk Features

  • icon_check Activity Dashboard
    Stay on top of your team's performance and track key metrics.
  • icon_check Ticket Management
    Efficiently handle and resolve customer issues, ensuring prompt and organized support.
  • icon_check Email Management
    Seamlessly manage customer inquiries and communication.
  • icon_check Knowledge Base Management
    Create and maintain a centralized knowledge base, empowering customers with self-service options and reducing support workload.
  • icon_check Reporting & Analytics
    Gain valuable insights into customer interactions, team performance, and customer satisfaction.
  • icon_check Customizable Branding
    Personalize the customer experience by customizing the branding and design elements to align with your company's unique identity.
  • icon_check Multi-Channel Communication
    Engage with customers across multiple channels, including chat, email, and social media, ensuring seamless and consistent
  • icon_check Social Media Integration
    Connect and manage social media platforms within the customer engagement platform.
  • icon_check Third Party Integration
    Integrate with other essential tools and services to enhance productivity and streamline workflows across your organization.
  • icon_check Live Chat
    Engage in real-time customer conversations, provide immediate support, and drive customer satisfaction.
Tiledesk Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Tiledesk Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

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Tiledesk Review

4.4

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4.3
  • Ease of Use 4.5
  • Customer Support 5

82% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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Articles for Tiledesk

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Which operating system does Tiledesk Software Support?

Tiledesk software is compatible with Windows and macOS operating systems.

Is there any Tiledesk App?

Tiledesk app is unavailable on Android and iOS devices.

What is the deployment type of the Tiledesk Software?

Tiledesk system supports web-based deployment.

How much does Tiledesk cost?

Tiledesk pricing starts from ? 19 at techjockey.com.

Who are the potential users of Tiledesk Software?

Tiledesk can be used by website owners, customer care services and individuals who need robust live chat software for their business.

Is there any free trial or demo for Tiledesk?

Tiledesk demo is available for free with techjockey.com.

Is Tiledesk Free?

Tiledesk Live Chat Software offers a free trial. Please request a call back for subscription-related details and to avail offers on premium packages.

How can you download Tiledesk?

Tiledesk Live Chat Software is a web-based platform. So, you need not download any software or app to use it.

How does Tiledesk work?

Tiledesk is a comprehensive customer engagement platform offering various features. It enables businesses to interact with customers seamlessly through various channels, including live chat and chatbots. It can help you from generating leads to post-sales support, ensuring an all-in-one solution for effective customer communication.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.