STB-CRM

What is STB-CRM?

STB-CRM is a set-top box billing and management software. It helps cable TV operators to manage their business efficiently. From customer management to checking connections of set-top boxes, the operators can seamlessly manage everything with the help of STB-CRM. The cloud CRM software stores all the information about different cable packages. It also enables users to track and maintain customer billing information within a single platform. STB-CRM sends SMS alerts to the customers on behalf of the cable operator, thus helping them get monthly payments on time.

How has STB-CRM made a set-top box billing process an easy task?

With this software, users can easily carry out set-top box billing processes in the following ways:

1. Easy billing modes- The software lets users choose between manual billing and automatic billing modes.
2. Flexible billing periods- STB-CRM offers monthly, quarterly, half-yearly and yearly billing periods to its users.
3. SMS and Alerts- The software sends SMS alerts to the customers of cable operators regarding pending payments or due dates.

Pricing of STB-CRM

STB-CRM is available in three different plans -

1. Basic- It costs Rs.10,000 as registration fees and allows a maximum of 2000 cable connections.
2. Silver- It costs Rs. 15,000 as registration fees and allows a maximum of 10,000 cable connections.
3. Gold- It costs Rs. 20,000 as registration fees and allows more than 10,000 cable connections.

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The Latest Version of STB-CRM

The latest version of STB-CRM is V2.0. Some of its unique features are -

1. It can efficiently maintain the history of set-top box change and related packages.
2. The latest version sends notifications to designated customers via SMS, informing them about their set-top box activation and deactivation.
3. Cable operators can easily add multiple packages and set-top boxes within a single customer account.
4. The cable operators get reports based on daily collections in the Android app of the software.
5. The latest version of STB-CRM also allows cable operators to generate periodic bills based on the package along with topup wise connections.

Compatible platforms of STB-CRM

STB-CRM is a web-based application and is compatible with Windows and Android platforms.

What are the benefits of using STB-CRM?

1. Useful Dashboard- The software helps users track new connections and keep a check on the daily ones within the dashboard provided.
2. Customer management- Cable operators can easily manage multiple customer accounts and connections within a single platform.
3. Effective Reports- STB-CRM provides collection reports based on agents and connection areas. It also informs cable operators about active and inactive set-top boxes.
4. SMS feature- The software sends SMS to the cable users informing them about the launch of new packages. It also sends them reminders for bill due dates and keeps them updated regarding activation and inactivations. 
5. Highly efficient Android App- STB-CRM has a fully responsive Android app, which helps cable operators collect bills from their customers. The app also provides them with a daily collection summary report.