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Zoho Desk

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About Zoho Desk

What is Zoho Desk?

Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The software collects and analyses interactions from various media such as phone, email, social media, chat, forums and self-service portals and presents them in one place. It provides agents with the right tools to increase their productivity and equip the managers to evaluate and make the right decisions.

The Team Feeds feature of Zoho Desk helps teams to collaborate and perform customer relationship management operations seamlessly. It provides a platform where team members can discuss and resolve various customer issues and manage tickets for customer queries efficiently.

What is the Zia Feature in Zoho Desk?

Zia is a feature that uses Artificial Intelligence to enhance customer service by speaking to the customers and helping them find solutions faster. It identifies the critical aspect of tickets and adds them as tags. With this feature, businesses can also share relevant solutions directly with customers from the knowledge base of the user. Zia notifies the user each time there is any unusual activity in the ticket stream. You can train Zia to perform actions that are specific to your business and monitor its vital statistics from a unified screen.

How does Zoho Desk Help in Call Centre Automation?

Zoho Desk helps users save a lot of time by automating several customer management functions. The software can assign tickets to the next available agents automatically. It even notifies the customers and agents about the progress made on their tickets and maintains the service levels as well. Zoho Desk can manage complex cross-functional service processes very efficiently. The user can write custom codes to connect modules and other software products. The application also allows the user to collect and store details related to service processes.

Price of Zoho Desk

Zoho Desk provides two plans which are both on a monthly basis.

  1. Zoho Professional: It comes for a price of Rs. 900/- and is suitable for individuals or small businesses.
  2. Zoho Enterprise: This plan comes at a price of Rs. 1800/- and is ideal for organizations and big firms.

However, users can get a customized version as per their business requirement and the number of users. You can contact us to get a personalized quote.

Benefits of using Zoho Desk

Zoho Desk helps the user to manage tickets and to identify the trends and patterns in the workflow. It contributes towards team collaboration effectively and empowers the customers with self-service. At the same time, the software integrates with all the necessary applications required within the business. Zoho Desk comes with a social support feature that helps customers enter their support requests and ask questions to the experts. Customer insights acquired from the software helps the management boost the performance and productivity of the business.

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Zoho Desk Features

Zoho Desk provides its users with ticket management services, helping them solve customer issues efficiently.
The software comes with several features to manage customer queries and concerns on the priority basis.
Zoho Desk allows its users to manage calls, emails and posts from the same interface, and it integrates with most of the social media platforms.
The software helps businesses manage and assign tickets to the right customer service agents efficiently.
Zoho Desk allows the supervisor to have access to the information regarding the performance of employees and provide the required training.
The software prevents critical customer details from falling into the wrong hands. Only your employees can access the customer data to resolve their queries faster. 
The users can create a distinct self-service portal for each customer. It also allows users to create and use templates for emails and notifications.  
Users can integrate with third-party apps, enabling them to work with several other applications.
Zoho Desk allows its users to create reports and visualizations to monitor the performance of the teams.
The user can keep track of the time spent on every task and ticket.
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Zoho Desk Specifications

Zoho Desk Reviews

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Dinesh Agrahari

Position: User

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Ease of Use

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amazing idea

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Oct 11 2017

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Zoho Desk FAQs

Yes, the software provides multichannel communication to enable the employees to be available for their customers through any channel of communication they choose.
The live chat option is available, enabling the employees to help the customers in an instant.
The knowledge base of Zoho Desk creates a repository of solutions for all commonly asked questions.
Yes, the software enables users to manage the tickets even when they are away from their desk.
Yes, the software allows users to customize and extend the help desk to suit their needs.

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