Birdeye Reviews & Ratings

4.5/5

“Great for Agencies—Robust Integrations Help Scale”

As an agency serving multiple clients, Birdeye’s unified review tools and integrations made scaling easier. Still, complex support tickets can take a while to resolve.

Pros : Birdeye seamlessly integrates with various systems, and we’ve grown significantly using it.

Cons : Support can sometimes feel slow when handling complex setups.

Switched from : Glassbox

Reason to switch : Glassbox lacked seamless integration capabilities. Birdeye offered more robust connection options and growth potential.

4.5/5

“Great AI Features, but Watch for Integration Glitches”

Birdeye’s AI tools—replying to reviews and filtering sentiment—are extremely smart. Still, we ran into hiccups syncing with Yelp and our POS, which caused data inconsistencies.

Pros : AI responses and sentiment analysis are standout features.

Cons : Third-party integration issues like Yelp or POS syncs can disrupt data flow.

Switched from : Crownpeak

Reason to switch : Crownpeak had smoother integrations with directories and fewer sync issues.

4.5/5

“Unified Inbox Is a Game-Changer, But Costs a Lot”

Having all messages and reviews in one place helps simplify communication. However, as we grew to multiple locations, the monthly cost soared.

Pros : Everything—SMS, social, email—goes into one inbox. Very useful.

Cons : Pricing is steep, especially after scaling locations.

Switched from : Clatos CRM

Reason to switch : Clatos offered a slightly more affordable model per location with better customer support for a similar toolset.

4.5/5

“Wonderful Results Across Multi-Location Brands”

Birdeye helped us get more reviews across all our locations quickly, and our average rating improved. The platform packs so many tools though—it took effort to master everything.

Pros : Boosted review volume by 128% in 90 days, 4+ average rating.

Cons : Advanced features make the UI feel crowded at first.

Reason to switch : Yext didn’t improve review vocality as strongly as Birdeye’s automation did, so we shifted.

4.5/5

“Powerful Campaign Tools, But Learning Curve is Steep”

The automated campaigns yield great response rates and reviews—but I had to spend considerable onboarding time before I could use them effectively.

Pros : AI-powered review campaigns are extremely effective.

Cons : Takes time to learn due to feature depth.

Switched from : Clootrack

Reason to switch : I switched to Clootrack initially because I needed quicker setup for campaigns. But eventually migrated to Birdeye for deeper AI tools.

4.3/5

“FavePay was focused on deal-based engagement, but Zithara offered personalized loyalty programs and better automation.”

I implemented Birdeye across our clinic’s locations and noticed a big rise in online reviews and SEO visibility. The AI response tools reduce manual work, though I needed some time to get comfortable navigating the dashboard.

Pros : Birdeye helped improve our Google rankings and made review generation easier with AI-powered replies.

Cons : The dashboard felt overwhelming initially due to the sheer number of features.

Switched from : Verint

Reason to switch : I switched because Birdeye’s review and reputation features specifically for multi-location SEO seemed more comprehensive than Verint's listing-centric tools.

4.3/5

“Easy for Review Management, but Auto-Text Updates Lag”

I appreciate how straightforward it is to engage customers via SMS and manage reviews. However, when holiday auto-texts needed updating, I had to email support and wait—felt slow.

Pros : Sending texts and managing review requests is smooth and user-friendly.

Cons : Updating automated texts for holidays or office hours takes time and involves support tickets.

Switched from : Tealium

Reason to switch : Tealium has simpler controls for message updates and pricing transparency, unlike Birdeye’s slower SMS configuration process.

4.3/5

“Reliable Listings and Review Monitoring, Support a Mixed Bag”

I trust Birdeye for keeping our brand visible across directories and tracking customer feedback. The support team is generally good, though sometimes responses are slow.

Pros : Excellent for managing local listings and monitoring reviews.

Cons : Some support personnel are knowledgeable, but there's inconsistency in response times.

Switched from : Lucep

Reason to switch : Lucep rding, but Birdeye’s directory coverage pulled me back.

4.2/5

“Affordable All-in-One Suite—But Pricey for Small Businesses”

I love that Birdeye has everything I need for reputation and local marketing in one place. But as a small business, it felt expensive and overly complex compared to simpler tools.

Pros : Birdeye brings review management, listings, surveys, and social—all under one dashboard.

Cons : The cost is high for small teams, and features can feel unnecessary.

Switched from : REVE Chat

Reason to switch : REVE offered similar core capabilities at a fraction of the cost and was much easier to use for my budget.

4.2/5

“Great Results but Beware of Auto-Renewals”

We saw a spike in positive reviews and engagement using Birdeye. However, when attempting to cancel, automatic billing caused frustration and trust issues.

Pros : Reputational improvements and increased customer engagement.

Cons : Auto-renewal and cancellation processes were difficult.

Switched from : Tealium

Reason to switch : Tealium had transparent pricing and easier cancellation, unlike Birdeye’s renewal practices.