About Samespace Cloud Contact Center & Optimised VoIP

Samespace Cloud Contact Center solutions & Optimised VoIP is a combination of cloud contact solution and optimized VoIP (Voice over Internet Protocol), which is designed for all types of contact centers. Contact center software is an advanced client modelled on Agent Telephony technology that has changed the manner in which contact centers communicate with their clients. This communication is aided by intelligent routing technology which helps choose an optimal path for providing enhanced call quality over the Internet.

Product Features:

  • Customer relationship management
  • Integrates real-time communications directly into the browser.
  • Integrated Click-2-Call.
  • Add call #tags to the conversation.
  • Simple web management interface.
  • Provides analytical insights.
  • Integration of Inbound and Outbound CRM solutions.
  • Offers Global Network.
  • Provide local & toll-free numbers in 100+ countries.
  • Secured Interface
  • Round the clock support.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

Hardware Configuration :

NA

Software Configuration :

NA

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Novanet

Novanet is a multinational cloud communication company, based in San Francisco, California. It offers a wide range of services such as optimized VoIP and WebRTC-enabled Cloud Center software for all types of organizations, whether it is small, medium or large.
view more products by Novanet

Features

We provide Local & Toll-Free Numbers in 100+ countries. Our instant setup & hassle-free web management gets your International phone numbers ringing within minutes. Our advanced call routing options include Failover & Load Balancing and let you route calls as your business demands.

Novanet has a geographically redundant VoIP Network with POPs strategically located at the world’s major telecom hubs to minimize latency and guarantee high availability. Our direct inter-connects with global tier-1 carriers enable us to offer high quality, and competitive call rates.

Novanet has developed a unique Proactive Fraud Monitoring software that detects unusual call patterns to protect you against VoIP theft due to vulnerable equipment/configuration. Additional security features including Destination Access Lists, and Network Access Control are standard.

Plans and Pricing

On Premise

Regular

Rs. 3250.00 ( Per Month )

  • Customer relationship management
  • Integrates real-time communications
  • directly into the browser
  • Integrated Click-2-Call
  • Add call #tags to the conversation
  • Simple web management
  • interface
  • Provides analytical insights
  • Integration of Inbound and Outbound CRM
  • solutions
  • Offers Global Network
  • Provide local & toll-free numbers in 100+ countries
  • Secured Interface

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Reviews

Add Review
User

Ajay Jasrotia

economical & quick
Overall

13th October, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • very efficient, good information and contacts
  • Cons -
  • No Cons

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