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Designed for startups and growing businesses
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Brand: Oracle
Siebel CRM is a powerful software for managing customer relationships.
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Brand: Oracle
Founded Year: 1977
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
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Customer Data Management (CDM)
Contact Management Account Management Customer Profiles Contact Segmentation Activity History Sales Management
Workflow Automation and Management Lead Management Territory Management Order Management Quote Management Sales Forecasting Deal Management Sales Automation Opportunity & Pipeline Management Contract Management Marketing Automation
Campaign Management Email Marketing Lead Nurturing Customer Journey Tracking Customer Segmentation Automated Campaigns Event-Triggered Workflows Data Sourcing / Integrations
Social Media Integration Data Import/Export API Access Calendar Integration Third Party Integrations Email Marketing Tools Integration Marketing Tools Integration eCommerce Integrations Interactive Voice Response (IVR) Integration Collaboration Tools
Task / Activity Management Team Communication Document Sharing & File Storage Omnichannel Support & Engagement Security & Compliance
Data Encryption Role-Based Access Control (RBAC) Backup & Disaster Recovery GDPR & Data Privacy Audit Trail AI & Machine Learning
Predictive Analytics Lead Scoring Chatbots Reporting & Analytics
Predictive Analytics Real Time Analytics Campaign Performance Custom Dashboards Sales Performance Reports Customer Insights Forecasting & Trends Performance Tracking Alerts & Notifications
Event-Triggered Notifications Custom Workflow Alerts System Errors/Failures Customer Interaction Alerts Workflow Trigger Alerts SLA Violations Lead Activity Alerts Others
Budget Tracking Landing Pages & Forms Call Tracking and Recording Ticketing System 
Ubuntu 
Windows 
MacOS 
Linux 
Desktop 
Cloud-Based 
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.2
Out of 5
Overall Rating
Based on
10 Verified Reviews
Rating Breakdown
88% Recommend this Product
Add ReviewUsers generally appreciate Siebel CRM for its robust security features, effective data management, and automation capabilities, which enhance operational efficiency. The system is particularly well-suited for larger organizations, providing scalability and seamless integration with other Oracle products. However, customers often mention the steep learning curve, the need for dedicated IT support, and the complexities involved in customization. Additionally, some users find the user interface outdated and express concerns about the high costs associated with licensing and maintenance, especially for smaller businesses.
Pros
"Siebel come with one of the best security features which gives me peace of mind when it comes to protecting sensitive customer data."
"The mobile app allows me to manage CRM data on the go which comes in handy when out of station."
"I like that it allows me the ability to automate repetitive tasks and processes. This frees up time for more valuable work."
Cons
"The ongoing maintenance and updates can be a hassle and it requires a dedicated team to keep things running smoothly."
"There are limited third-party integrations. While it integrates well with Oracle, third-party integrations can be more difficult and less seamless."
"There is a lot of training involved to get everyone up to speed. As the learning curve is real."
Feb 22, 2025
Techjockey Verified
“Top Notch Security but Maintenance is a Commitment”
The great security features of Siebel CRM are what I like most about it. I feel at ease knowing that my clients' private information is secure. The constant upgrades and maintenance are a bit of a pain.
Pros
Siebel come with one of the best security features which gives me peace of mind when it comes to protecting sensitive customer data.
Cons
The ongoing maintenance and updates can be a hassle and it requires a dedicated team to keep things running smoothly.
Feb 20, 2025
Techjockey Verified
“Convenient on the Go, but Lacks Third-Party Flexibility”
I like being able to manage client data from anywhere using the Siebel CRM mobile app. It can be challenging to integrate with third-party programs. With Oracle products, it functions flawlessly, however with other tools, it feels less smooth.
Pros
The mobile app allows me to manage CRM data on the go which comes in handy when out of station.
Cons
There are limited third-party integrations. While it integrates well with Oracle, third-party integrations can be more difficult and less seamless.
Reason to switch
Pipedrive was great but Seibel fits more into our workflow even though we had to sacrifice some flexibility.
Feb 11, 2025
Techjockey Verified
“Great for Automation but Be Ready to Learn”
I like how Siebel CRM saves me time and allows me to concentrate on more crucial work by automating tedious chores and procedures. It was difficult to bring the squad up to speed. It needed a lot of training to get everyone accustomed to the system because of its high learning curve.
Pros
I like that it allows me the ability to automate repetitive tasks and processes. This frees up time for more valuable work.
Cons
There is a lot of training involved to get everyone up to speed. As the learning curve is real.
Reason to switch
Workbooks did not offer advanced automation features which were essential for improving efficiency in our growing business.
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Siebel CRM Software is compatible with Ubuntu, Windows, Linux and macOS.
Siebel CRM Software is unavailable for Android and iOS app users.
Siebel CRM Software supports cloud-based deployment.
Siebel CRM price details are available on request at techjockey.com.
Siebel CRM Software is typically used by all industries to manage sales, marketing, and customer service processes effectively in businesses.
Yes, Siebel CRM Software demo is available at techjockey.com.
Siebel CRM Software is not available for free. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
Siebel CRM Software installation is not required, as it is cloud-based. Just open the Setup Wizard to get started.
Siebel CRM software centralizes customer data and streamlines sales, marketing, and service processes through intuitive interfaces and automated workflows. It facilitates efficient customer management and engagement while providing insights through analytics for informed decision-making.
Siebel CRM tracks customer interactions across multiple touchpoints (e.g., email, phone, chat, social media) and stores this data in a unified customer profile. This enables businesses to view the complete history of customer interactions, providing a 360-degree view and ensuring personalized, context-driven communication.
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Siebel CRM offers robust configuration options to support global operations, including multi-language, multi-currency, and regional settings. Businesses can customize fields, processes, and reports to comply with local regulations, ensuring a consistent user experience across different regions while maintaining local relevance.
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Siebel CRM offers robust lead management and opportunity tracking features. It allows businesses to capture leads from multiple sources, assign them to the right sales reps, track progress through the sales funnel, and score leads based on criteria like engagement or demographic data to prioritize high-potential opportunities.
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Siebel CRM includes tools for case management, incident tracking, knowledge management, and service-level agreement (SLA) management. It also offers automated workflows, which streamline service operations and ensure timely resolutions, helping businesses deliver better customer support.
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Siebel CRM integrates seamlessly with other enterprise systems like ERP (e.g., Oracle E-Business Suite), finance systems, and marketing platforms. Using web services, pre-built adapters, and integration middleware, it ensures smooth data exchange, aligning CRM with finance, supply chain, and marketing processes for a unified approach.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
