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Freshdesk Contact Center logo
Gallery An admin's guide to setting up Freshcaller
Gallery How to use a helpdesk and call center software together?
freshworks 360 dashboard freshworks 360 chat freshworks 360 contact
play An admin's guide to setting up Freshcaller
play How to use a helpdesk and call center software together?
freshworks 360 dashboard
freshworks 360 chat
freshworks 360 contact

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  1. Business Software
  2. Cloud Telephony Solutions
  3. Call Center Software

  4. Freshdesk Contact Center

Freshdesk Contact Center

Brand : Freshworks

Starting Price:

₹ 1,399 excl. GST

₹ 1,651 incl. GST

View plans

Save Extra with 2 Offers

  • offer_icon Save upto 28%, Get GST Invoice on your business purchase |
    T&C close

    Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

    For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

    • the GSTIN of the user associated with their registered business, and

    • the specified Entity Name for their business.

    It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

    Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

    Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

    Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

    To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

  • offer_icon Buy Now & Pay Later, Check offer on payment page.

Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. This cloud PBX system can also be used by the internal support and marketing team of a company to address the query of prospects and to ...Read more

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Freshdesk Contact Center Software Pricing, Features & Reviews

What is Freshcaller?

Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. This cloud PBX system can also be used by the internal support and marketing team of a company to address the query of prospects and to understand their buying intent.

Freshcaller cloud PBX system has a wide global reach and is fully customizable as per the need of your business. From setting business hours to adding greetings and queue messages, users can customize everything. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster resolution.

Freshcaller call management system converts your existing phone technology to an advanced routing and voice AI setup to empower your customer support and sales teams. Thy can work remotely or from office with many advanced features like number management, custom reporting, inbound call routing and supervisor’s control.

Unique Functionalities of Freshcaller Call Management System

  1. Centralized management of all inbound & outbound calls
  2. Simplified collaboration for faster issue resolution
  3. Reduced call abandonment with speedy replies
  4. Service level monitoring and customizable reports
  5. Omnichannel customer service experience

Pricing of Freshcaller Call Centre Software

  1. Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis.
  2. Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis.
  3. Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis.
  4. Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis.

If you want to use the services offered by Freshcaller, send us a callback request.

Compatible Platforms of Freshcaller Call Management System

Freshcaller is a web-based software that can be accessed from any web browser on a desktop.

Useful Features of Freshcaller

Some Freshcaller features that make it stand out when compared to Freshcaller alternatives are:

About Freshcaller App

Freshcaller mobile app is available on both Android and iOS phones to stay connected with customers and provide support on the go. This decreases the chance of missed calls too. Use the same account for Freshcaller signup that you have and enable call routing, IVR, and smart escalations on your phone. Just enter your Freshcaller account URL and credentials in the app for Freshcaller login. Its main features include

  1. Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time.
  2. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems.
  3. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.
  4. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements.
  5. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner.
    1. User friendly interface
    2. Making or receiving calls
    3. Viewing multiple incoming calls
    4. On-call functions like transferring calls, mute, hold
    5. Recording calls
    6. List of recent calls
    7. Navigation to other screens in app while on call
    8. Dialing saved phone contacts
    9. Set agent status by toggling between being online and offline
    10. Adding call notes to CRM lead entry
    11. Convert your important and unresolved calls as tickets in Freshdesk
    12. Viewing call summary

Freshdesk Contact Center Pricing & Plans

Blossom(₹ 999 /user/month, billed annually ₹ 1,399 /user, billed monthly)
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

₹ 1399
Garden(₹ 1,999 /user/month,billed annually ₹ 2,799 /user, billed monthly)
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • IVR Facility
  • Call Monitoring
  • Fully Custom reports
  • Call conferencing
  • SIP Connections
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

₹ 2799
Estate(₹ 3,299 /user/month, billed annually ₹ 4,299 /user, billed monthly)
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • IVR Facility
  • Call Monitoring
  • Fully Custom reports
  • Call conferencing
  • SIP Connections
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Queue Callback
  • Call Recording Opt-out
  • Agent Availability Report
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

₹ 4299
Forest(₹ 4,999/user/month, billed annually ₹ 7,199 /user, billed monthly)
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • IVR Facility
  • Call Monitoring
  • Fully Custom reports
  • Call conferencing
  • SIP Connections
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Queue Callback
  • Service Level Monitoring
  • Speech Enabled IVR
  • Omnichannel Routing
  • Call Recording Opt-out
  • Agent Availability Report
  • Abandoned Call Metrics
  • Smart Answer Bot
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

₹ 7199
Estate Omnichannel
  • Fully Custom reports
  • Advanced Call Metrics
  • Queue Callback
  • Email, social, chat, phone channels
  • Agent Availability Report
  • Multilingual Support
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

₹ 7199
Forest Omnichannel
  • Speech Enabled IVR
  • Agent Scripts
  • IP Whitelisting
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

₹ 12199

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Freshdesk Contact Center Gallery

play An admin's guide to setting up Freshcaller
play How to use a helpdesk and call center software together?
freshworks 360 dashboard
freshworks 360 chat
freshworks 360 contact

Freshdesk Contact Center Features

  • icon_check Call Recording Opt-out Freshcaller offers an IVR keypress that registers the customer’s choice, enabling them to opt-out from recording their phone
  • icon_check Agent Availability Report The intuitive dashboard by Freshcaller allows the users to check the availability of agents, current status, etc.
  • icon_check Abandoned Call Metrics Users can track the exact reasons behind call drops with the abandoned call metrics offered by the software.
  • icon_check Smart Answer Bot Freshcaller offers a smart answer bot known as Freddy. That is capable of giving instant answers round the clock.
  • icon_check Multilingual Support Agents can select the language of their choice from the profile settings page and provide adequate support to their customers.
  • icon_check Inbound Call Center The agents can offer a more contextual support to their callers as they get to view the caller names, their phone numbers.
  • icon_check Number Porting Freshcaller allows its users to continue their services with their old numbers. They can port numbers from regular service
  • icon_check Basic Call Queues Users can customize the flow of calls for a specific team and assign a particular number to them using the basic call queues
  • icon_check Wait Queues The wait queues feature of the software enables the customers to reserve a slot for them at times when the agent is busy with a
  • icon_check Voicemail Freshcaller enables its users to offer customized voicemail service (greetings, specific terms), enabling them to continue their
  • icon_check Warm Transfer By using Freshcaller, agents can provide detailed customer-related information to the new agent, by using the warm transfer
  • icon_check Call Recording Users can record the calls attended by their agents and use the data for further training, survey and quality checks.
  • icon_check IVR Facility The advanced IVR facility offered by the software enables its users to route the calls from their customers to their agents and
  • icon_check Call Monitoring Users can monitor live calls attended by their agents to assess the services that they offer to the callers.  
  • icon_check Fully Custom reports Freshcaller offers detailed reports to its users and their team. Users can filter out call details, status and other relevant
  • icon_check Call conferencing Agents can add a member from their team during a live call with a customer in order to avoid the hassles of call transferring and
  • icon_check SIP Connections Freshcallers allows the agents to receive the calls from customers directly on their SIP devices.
  • icon_check Holiday Routing Users can continue with their services even during the holidays by planning out their schedules with the advanced holiday routing
  • icon_check Advanced Call Metrics Freshcaller enables its users to view and manage their call logs, call lifetime metrics and maintain all the billing-related
  • icon_check Call Barging With the call barging feature of the software, managers get the right to barge into a live call from the admin dashboard and
  • icon_check Call Center Agent Statuses The software automatically updates the agent’s status to After Call Work (AWC) post a call completion, enabling the agent to
  • icon_check Queue Callback With Freshcaller, you can allow your customers to send in a callback request during rush hours when all the agents are busy with
  • icon_check Omnichannel Routing The omnichannel routing feature of the software uses an intelligent routing algorithm to assign customer queries from different
  • icon_check Service Level Monitoring Admins can monitor the services offered by their agents and make necessary changes from anywhere across the globe by using the
  • icon_check Speech Enabled IVR Users can record IVR prompts and sync them with Freshcaller by using its inbuilt voice recording or text to speech feature.
  • icon_check Email, social, chat, phone channels The omnichannel customer support system allows agents to get connected to the customers over email.
  • icon_check Agent Scripts Freshcaller allows the agents to communicate with customers based on script-based replies for common queries. 
  • icon_check Email Bot & Chatbots Users get to contextually engage their customers with the help of email bots and chatbots offered by the software.
  • icon_check IP Whitelisting By enabling the IP Whitelisting feature of the software, users can restrict the logins within their support portal by mentioning

Freshdesk Contact Center Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • Contact Center
  • All Businesses
  • Small Business, Medium Business, SMBs, SMEs
  • Email
  • Videos
  • English

Freshdesk Contact Center Reviews and Ratings

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Freshworks Company Details

Brand Name Freshworks
Information Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year 2010
Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size 1000+ Employees
Other Products Freshservice, Freshsales CRM, Freshdesk, Freshchat, Freshteam

Freshdesk Contact Center FAQ

A The call note feature of the software allows the agents to take detailed notes of all the calls attended by them. This note enables them and the fellow agents to offer a quick solution when faced with a similar problem.
A The agents can put a live call on hold, mute it while transferring the call to another agent or searching for a relevant solution to the problem faced by the caller.
A Yes, Techjockey provides an online software demo for Freshcaller. You have to send us a request mentioning a preferred time and date to avail our demo service.
A Users can supervise their teams and benchmark their performance on a regular basis, based on the kind of service they provide to the customers. Managers can efficiently track the problem areas and offer quick solutions to them.
A Freshcaller does not have a mobile app as of now.
A Yes, Freshcaller has a mobile app for both Android and iOS phones.
A To view Freshcaller voicemail transcriptions, login to your Freshcaller account. Go to Call Metrics tab. If you see a voicemail transcription icon next to the number of a customer, click on it to open the call details section. Otherwise, you can click on the play recording icon to listen to the customer's message. For viewing all voicemail transcripts from a number, filter the call by the number and select call type as voicemail.

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