Callplus Auto Dialer Features
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Predictive Dialing Automatically dials multiple numbers and connects answered calls to available agents. -
Preview Dialing Displays lead details before connection for informed and personalized conversations. -
Call Recording Records calls for quality control, compliance, and training. -
Call Transfer Transfer calls or create conference conversations instantly. -
Real-Time Agent Monitoring Track live agent status, calls, and productivity from the dashboard. -
Campaign Management Create campaigns, assign agents, and configure dialing rules easily. -
Lead Management Upload, organize, and manage leads for targeted calling campaigns. -
DND Compliance Management Block restricted numbers to ensure legal compliance and avoid penalties. -
IVR Calling Send prerecorded voice messages for reminders, promotions, or alerts. -
Dashboard Analytics View call counts, agent activity, and campaign performance in real time. -
Agent Performance Reports Analyze efficiency using login hours, call reports, and disposition metrics. -
Role-Based Access Control (RBAC) Restrict system features based on admin and agent roles. -
Automatic Follow-ups Automatically retry unanswered numbers for improved reach. -
Real-Time Call Monitoring Supervisors monitor live calls to maintain quality and performance. -
Secure Cloud Access Cloud-hosted platform ensures secure and remote system accessibility.