Oki-Toki

What is Oki-Toki?

Oki-Toki is a comprehensive, cloud-based call center platform designed to optimize customer communications and enhance employee productivity. As a fully browser-based solution, it empowers agents to work from any location with just a personal computer, a headset, and an internet connection. The platform is engineered for businesses seeking a flexible, scalable, and feature-rich environment to manage their contact center operations without the need for complex on-premise hardware. Oki-Toki provides a unified hub for handling all customer interactions, from voice calls to digital messages, backed by powerful analytics and management tools.

Why Choose Oki-Toki?

• Rapid Deployment: Launch a fully operational call center in as little as three days, minimizing setup time and accelerating your time-to-value.
• Effortless Scalability: The platform scales with your business needs. You can easily add or remove agent seats at any moment without incurring additional equipment costs.
• Simplified Management: Oki-Toki is designed for ease of use, allowing a single non-technical person to configure and manage the entire system effectively.
• Continuous Innovation: The platform is regularly updated with new features and functionalities, which become immediately available to all users upon release, ensuring your call center stays ahead of the curve.
• High Fault Tolerance: Built for reliability, Oki-Toki supports data backup and storage in different countries to help maintain service resilience.

Advanced Features of Oki-Toki

• Multichannel Request Processing: Manage customer interactions seamlessly across various channels. Key features include interactive voice response (IVR) scripts, call queues, automated callbacks for missed calls, and integrated handling of SMS and email directly from the agent's dashboard.
• Advanced CRM and Analytics: Gain deep insights into your customer base with a built-in CRM. Customize contact profiles with unique fields and tags, access complete interaction histories with call recordings, and utilize tools for number normalization and database import/export.
• Sophisticated Telephony Management: Exercise complete control over your telephony infrastructure. Connect with any number of communication providers, implement intelligent outbound call routing based on tariffs, manage permitted calling directions, and set spending limits to control costs.
• Comprehensive Agent Management: Empower and monitor your team with powerful tools. Agents get a personal dashboard with reports and ratings, while managers can use internal chat, a workplace presence detector, and consolidated reports to track agent occupancy and performance.

Modules of Oki-Toki

• Omnichannel Platform: This module unifies all communication channels including calls, web chats, emails, social media, and messengers (WhatsApp, Telegram, Viber) into a single, user-friendly agent interface. This creates a perfect environment for deploying functional chatbots to assist agents and customers.
• Auto-Dialing: Automate your outbound campaigns with five distinct dialing modes: Preview/Callback, Predictive, Progressive, Ultra, and Power. The auto-dialer includes flexible settings for call attempts, time zone adjustments, and seamless integration with external CRM systems.
• Speech Analytics: Enhance quality control with a powerful suite of analytical tools. This includes automatic conversation evaluation, full call transcription, voice distortion to ensure objective reviews, and tracking of key metrics like interruptions, pauses, and the use of specific language.
• Business Chat: Integrate a unified chat center on your website to handle messages from social media, email, and messenger apps. Enhance interactions by adding conference calls, video conferences, and screen sharing directly within the chat interface.

How to Use Oki-Toki?

1. Service Presentation (1 Hour): Begin with a personalized presentation of the service, tailored specifically to your project's goals and requirements.
2. System Setup (1 Day): The Oki-Toki team configures the platform according to your unique operational needs and project requests.
3. Staff Training (8 Hours): Your agents and managers receive comprehensive training to ensure they can leverage the full power of the service from day one.
4. Launch: With setup and training complete, your new cloud call center is ready to go live and begin handling customer interactions.

Oki-Toki Pricing

Oki-Toki pricing details are available on request on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.