Simplify360

What is Simplify360?

Simplify360 is a comprehensive AI-based customer experience software that helps you provide your clients with the best customer assistance possible across various communication channels. With its Omnichannel support, businesses can easily manage their customer interactions on multiple channels like email, web chat, social media, in-app chat, etc. all from one place.

Users can access Simplify360 products that include Review Management, Support Automation, Social Listening, as well as AI-powered Chatbots. These products help brands understand and fulfill the demands of modern customers. The software also offers man-machine collaboration to enhance productivity and get better output. Moreover, it further supports integration with existing workflows and processes.

Modules of Simplify360

• Omnichannel Support Platform: Allows businesses to connect and engage with customers on their preferred channels such as email, social platforms, web, app, etc. The centralized dashboard brings together all support queries and makes it easy for support agents to respond to reviews without switching between tabs.
• Online Review Management: Lets you monitor and respond to all your cross-channel reviews from one place. Enables you to use predefined review response templates that automate responses to all the reviews.
• AI Chatbots: Helps you reduce 30+ hours of manual support by deploying Simplify360’s NLP and ML-powered AI chatbots. This automates 90% of your support. Simplify360’s AI bots constantly learn from human queries and improve themselves.
• Social Care: Enables you to listen to customer conversations across different mediums including social platforms, forums, news, blogs, websites, etc., respond to customer feedback/queries, and publish posts on social media, all from one place using the all-in-one social suite.

Benefits of Simplify360

• Allow agents to collaborate on tickets enabling them to provide better customer support.
• Offers the ability to measure and track customer support metrics - response time, resolution time, customer satisfaction, etc.
• Allows you to monitor and respond to reviews across multiple channels from one place - GMB, Zomato, Yelp, TripAdvisor, Amazon, eCommerce platforms, and more,
• Automatically sends out surveys in scenarios of a negative customer review to improve brand image.
• Intelligent AI system automatically routes complex tickets to human agents, ensuring all tickets get the best support.
• Improve agent productivity by enabling chatbots to respond to FAQs and trivial questions.
• AI bots cross-sell, upsell products, and give personalized recommendations to customers.
• Track specific keywords and hashtags. Gain competitive intelligence by tracking competitors, staying updated with industry trends, and identifying the target audience for your business.
• Schedule and publish posts on Instagram, LinkedIn, Twitter, and Facebook from one place at your convenience.
• View post engagement metrics like reactions, shared, and comments.
• Respond to customer tags and provide support on channels they prefer instantly
• Identify influencers for your business and market gaps & opportunities to grow.

Pricing of Simplify360

Simplify360 price details are available on request at techjockey.com.

Simplify360 price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.