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Akita

Brand: Akita

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$49

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Starting at $49

Akita Software Overview

Akita Company Details

Founded Year:  2014

Akita is a full-featured Customer Success Management platform.

Director/Founders Barry Devon, David Clay Smith
Company Size 1-100 Employees

Akita Pricing & Plans

Small Teams
Starting at $49
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 2 Integrations Included

  • 2 Full Access Users Included

  • 4 Free Read Only Users Included

  • Full Data Synchronization

Growing Teams
Starting at $99
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 4 Integrations Included

  • 4 Full Access Users Included

  • 8 Free Read Only Users Included

  • Includes Full API Access

Enterprise Teams
Starting at $499
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Custom Integrations Development

  • Free Onboarding Sessions

  • End User Teaching Seminars

  • Advanced integrations

Akita Features

  • icon_check Customer Management
    Store and organize customer profiles, account details, contacts, and engagement history in one centralized platform.
  • icon_check Customer Health Score
    Measure customer health using configurable metrics to identify satisfied, at-risk, and high-value accounts.
  • icon_check Task Management
    Assign, prioritize, and monitor customer-related tasks to ensure timely follow-ups and consistent service delivery.
  • icon_check Workflow Automation
    Automate repetitive customer success processes, notifications, and follow-up actions to improve team efficiency.
  • icon_check Customer Segmentation
    Group customers using attributes, usage, or behavior to deliver personalized engagement and success strategies.
  • icon_check Activity Timeline
    Maintain a chronological record of customer interactions, meetings, emails, and important account activities.
  • icon_check Alerts & Notifications
    Receive real-time alerts for customer risks, milestones, renewals, and important account changes automatically.
  • icon_check Analytics & Reporting
    Generate detailed reports and dashboards to measure customer success, retention, and team performance metrics.
  • icon_check Dashboards
    Access customizable dashboards displaying KPIs, customer health, renewals, and actionable business insights.
  • icon_check Third Party Integrations
    Connect with CRM, support, communication, and business applications to streamline customer success workflows.
  • icon_check API Access
    Integrate external applications securely using APIs for automated data synchronization and custom workflows.
  • icon_check User Role Management
    Control user permissions and access levels to protect sensitive customer information across the organization.
  • icon_check Customer Onboarding
    Standardize onboarding processes with guided workflows to accelerate customer adoption and long-term success.
  • icon_check Renewal Management
    Track upcoming contract renewals and automate reminders to improve customer retention and revenue growth.
  • icon_check Churn Risk Detection
    Identify customers showing signs of disengagement early to take proactive actions and reduce churn rates.
  • icon_check Collaboration Tools
    Enable teams to share notes, updates, and account information for seamless cross-functional collaboration.
  • icon_check Import & Export Data
    Easily import customer records and export reports in multiple formats for backup, sharing, and further analysis.
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Akita Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Email Live Chat
Language
English
Integration
API Integration
Training Resources
Live Online Documentation Videos
Technology
Next Generation

Akita Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.