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CV Helpdesk

Brand: Codevision Technologies Private Limited

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CV Helpdesk Software Overview

Codevision Technologies Private Limited Company Details

Founded Year:  2018

Codevision Technologies, we are driven by a passion for digital transformation and a commitment to delivering innovative Microsoft-based development services. Since 2018, we have been empowering businesses—from small enterprises to large corporations—across the globe, helping them achieve sustainabl

Director/Founders Ashish Maganlal Chotalia
Company Size 1-100 Employees

CV Helpdesk Pricing & Plans

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CV Helpdesk Features

  • icon_check Ticket Management
    Create, manage and track support tickets from one system.
  • icon_check Priority Management
    Classify tickets as Low, Medium, High or Critical.
  • icon_check Department-Wise Assignment
    Route tickets to the appropriate department and support agent.
  • icon_check SLA & Escalation Tracking
    Track ticket deadlines and escalate issues approaching SLA limits.
  • icon_check Status Tracking
    Monitor ticket progress from submission through resolution.
  • icon_check Ticket Search & Filters
    Find tickets using ticket ID, subject or requester details.
  • icon_check Internal Notes
    Share private notes among support agents without exposing them.
  • icon_check Attachment Support
    Attach screenshots, documents and other files to tickets.
  • icon_check Automatic Notifications
    Send ticket alerts and updates using Microsoft Power Automate.
  • icon_check Role-Based Access Control (RBAC)
    Control ticket access for users, agents, team leads and admins.
  • icon_check Dashboard & Reporting
    View ticket volume, activities, workloads and support trends.
  • icon_check Excel Export
    Export ticket information to Excel for analysis and reporting.
  • icon_check Custom Ticket Forms
    Configure ticket fields, visibility and mandatory field settings.
  • icon_check Email Templates
    Manage predefined email templates for support communications.
  • icon_check Custom Branding
    Customize application branding, headers and organizational settings.

CV Helpdesk Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Windows(Phone) Windows(Phone) Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises SMEs MSMBs MSMEs
Customer Support
Phone Email
Language
English
Training Resources
Live Online Documentation

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CV Helpdesk Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.