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Desk365

Brand : Desk365

Starting at

$ 16

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Desk365 Pricing & Plans

Standard
  • Omni-channel Ticketing
  • Email Stat/Microsoft Teams
  • Support Portal/Web Form, Web Widget
  • Workflow Automation
  • SLA Reminders & Escalations
  • Canned Responses
    • Quantity
    • Monthly
Starting at $ 16
Plus
  • Everything in STANDARD and
  • Change/Approval Management
  • Round Robin Ticket Assignments
  • Load-Based Ticket Assignments
  • Time-Based Automations
  • Ticket Closure Rules
  • Ticket Watchers
    • Quantity
    • Monthly
Starting at $ 28
Premium
  • Everything in PLUS and
  • Scheduled Ticket Creation
  • Asset Lifecycle Management
  • Software Management
  • Product Inventory/Vendors
  • Depreciation
  • PII and PHI Controls
  • Data Redaction
    • Quantity
    • Monthly
Starting at $ 39

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Desk365 Features

  • icon_check Dashboards Monitor support performance through customizable dashboards.
  • icon_check Contact Management Centralise customer and company profiles with complete support history.
  • icon_check Team Collaboration Collaborate using watchers, shared tickets, and internal notes.
  • icon_check Task Management Create ticket-specific tasks and to-do lists for agents.
  • icon_check Custom Views Create personalised ticket views with filters and saved searches.
  • icon_check Custom Ticket Forms Design ticket forms with custom fields for different workflows.
  • icon_check Canned Responses Create reusable response templates for faster ticket resolution.
  • icon_check Ticket Assignment Automatically assign tickets based on predefined rules.
  • icon_check SLA Management Monitor service level agreements with alerts and escalation rules.
  • icon_check Workflow Automation Automate ticket routing, updates, notifications, and repetitive tasks.
  • icon_check Approval Management Automate sequential and non-sequential approval processes.
  • icon_check Asset Management Track IT assets, lifecycle, vendors, and asset-ticket relationships.
  • icon_check Omnichannel Support Handle customer requests from email, web, Microsoft Teams, and widgets.
  • icon_check Secure single sign-on (SSO) Authenticate users securely with Microsoft credentials.
  • icon_check Time Tracking Track time spent on individual support tickets.
  • icon_check Multi-Language Support Enable multilingual customer conversations with AI assistance.
  • icon_check Security Protect helpdesk data with enterprise-grade security controls.

Desk365 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Compliance Regulation:
  • Ubuntu Windows iOS Android MacOS Windows(Phone) Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email
  • Live Online, Documentation, Videos
  • English
  • AI Integrated
  • HIPAA, CCPA

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Desk365 Company Details

Brand Name Desk365
Information Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage a helpdesk through Microsoft Teams, email, web forms, and widgets, offering integrated ticketing, smart automation, and a robust knowledge
Founded Year 2020
Director/Founders Kumar Krishnasami
Company Size 101-500 Employees
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