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Desk365

Brand: Desk365

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Starting Price
$16

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Starting at $16

Desk365 Software Overview

Desk365 Company Details

Founded Year:  2020

Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage a helpdesk through Microsoft Teams, email, web forms, and widgets, offering integrated ticketing, smart automation, and a robust knowledge

Director/Founders Kumar Krishnasami
Company Size 101-500 Employees

Desk365 Pricing & Plans

Standard
Starting at $16
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • Omni-channel Ticketing

  • Email Stat/Microsoft Teams

  • Support Portal/Web Form, Web Widget

  • Workflow Automation

  • SLA Reminders & Escalations

  • Canned Responses

Plus
Starting at $28
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in STANDARD and

  • Change/Approval Management

  • Round Robin Ticket Assignments

  • Load-Based Ticket Assignments

  • Time-Based Automations

  • Ticket Closure Rules

  • Ticket Watchers

Premium
Starting at $39
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in PLUS and

  • Scheduled Ticket Creation

  • Asset Lifecycle Management

  • Software Management

  • Product Inventory/Vendors

  • Depreciation

  • PII and PHI Controls

  • Data Redaction

Desk365 Features

  • icon_check Dashboards
    Monitor support performance through customizable dashboards.
  • icon_check Contact Management
    Centralise customer and company profiles with complete support history.
  • icon_check Team Collaboration
    Collaborate using watchers, shared tickets, and internal notes.
  • icon_check Task Management
    Create ticket-specific tasks and to-do lists for agents.
  • icon_check Custom Views
    Create personalised ticket views with filters and saved searches.
  • icon_check Custom Ticket Forms
    Design ticket forms with custom fields for different workflows.
  • icon_check Canned Responses
    Create reusable response templates for faster ticket resolution.
  • icon_check Ticket Assignment
    Automatically assign tickets based on predefined rules.
  • icon_check SLA Management
    Monitor service level agreements with alerts and escalation rules.
  • icon_check Workflow Automation
    Automate ticket routing, updates, notifications, and repetitive tasks.
  • icon_check Approval Management
    Automate sequential and non-sequential approval processes.
  • icon_check Asset Management
    Track IT assets, lifecycle, vendors, and asset-ticket relationships.
  • icon_check Omnichannel Support
    Handle customer requests from email, web, Microsoft Teams, and widgets.
  • icon_check Secure single sign-on (SSO)
    Authenticate users securely with Microsoft credentials.
  • icon_check Time Tracking
    Track time spent on individual support tickets.
  • icon_check Multi-Language Support
    Enable multilingual customer conversations with AI assistance.
  • icon_check Security
    Protect helpdesk data with enterprise-grade security controls.
Desk365 Demo Video play icon

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Desk365 Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Windows(Phone) Windows(Phone) Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Phone Email
Language
English
Training Resources
Live Online Documentation Videos
AI Features
AI Integrated
Compliance Regulation
HIPAA CCPA

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Desk365 Review

Techjockey Trusted Reviews from Verified Users

No reviews are currently available for Desk365. Discover similar Help Desk Software reviews

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    4.9

    Whats great - Features, Ease of use, Simplicity and Comprehensive customer service management tools read more

  • Uvdesk

    4.4

    Whats great - Stable performance, consistent updates, marketplace extensions, and responsive support team. read more

  • iHelpdesk

    4.2

    Whats great - Reliable ticketing system, easy to use. read more

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.