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HappyOrNot

Brand: HappyOrNot

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HappyOrNot Software Overview

HappyOrNot Company Details

Founded Year:  2009

HappyOrNot is the microfeedback platform for both customer experience and employee experience.

Director/Founders Heikki Väänänen, Ville Levaniemi
Company Size 1-100 Employees

HappyOrNot Pricing & Plans

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HappyOrNot Features

  • icon_check Real-Time Analytics
    Access a live cloud-based dashboard that processes incoming feedback immediately to provide an instant pulse of satisfaction.
  • icon_check Public Roadmap
    Share planned product improvements and development stages with customers to maintain transparency regarding the future vision.
  • icon_check Misuse Protection
    Apply intelligent filtering algorithms to detect and remove repetitive or accidental button presses to ensure data integrity.
  • icon_check Competitive Benchmarking
    Compare internal satisfaction scores against global industry standards to evaluate performance relative to various competitors.
  • icon_check Alerts & Notifications
    Configure instant email or push notifications that trigger when satisfaction levels fall below a predefined percentage limit.
  • icon_check Custom Branding
    Personalize the visual design of terminals and digital surveys with corporate logos and colors to match company requirements.
  • icon_check Single sign-on
    Integrate enterprise authentication protocols to allow employees to access the analytics portal using existing work accounts.
  • icon_check NPS Integration
    Measure customer loyalty by incorporating Net Promoter Score methodology into the survey flow for deeper relationship insights.
  • icon_check Role-Based Access Control (RBAC)
    Define specific permission levels for different team members to control data visibility and administrative rights in the app.
  • icon_check Followup & Reminder
    Implement multi-step questioning that prompts users for specific reasons after their initial smiley selection for more detail.
  • icon_check Data Export
    Generate and download detailed performance reports in PDF, Excel, or CSV formats for internal distribution and further analysis.
  • icon_check Developer API
    Utilize robust application programming interfaces to programmatically sync feedback data with internal CRM or BI platforms.
  • icon_check Multi-Language Support
    Configure the user interface and survey questions in multiple languages to accommodate a diverse and global customer audience.
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HappyOrNot Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
Nederlands English Español
Integration
API Integration
Training Resources
Videos
AI Features
AI Integrated

HappyOrNot Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.