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Helply

Brand: Helply Inc

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HelplySoftware Overview

Helply Inc Company Details

Founded Year:  2025

Helply is the AI-native B2B support platform that turns customer conversations into revenue. Most support platforms were built around tickets, seats, queues, and deflection. Helply was built for the AI era, where support can resolve issues, surface customer risk, identify expansion opportunities

Director/Founders Alex Turnbull
Company Size 1-100 Employees

Helply Pricing & Plans

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Helply Features

  • icon_check AI Support Agent
    Resolve customer support questions automatically using an AI agent.
  • icon_check Ticket Resolution
    Handle repetitive Tier-1 support tickets automatically with AI.
  • icon_check Knowledge Base
    Connect support knowledge and past resolutions to provide accurate answers.
  • icon_check AI Triage
    Categorize, tag and route incoming tickets to the right team or queue.
  • icon_check Omnichannel Support
    Manage email, chat, in-app, Slack Connect and WhatsApp conversations in one inbox.
  • icon_check Workflow Automation
    Automate ticket routing, responses, escalations and other support workflows.
  • icon_check SLA Management
    Set and manage SLA timers and support response policies.
  • icon_check Support Analytics
    Monitor resolution rates, ticket metrics, revenue signals and team performance.
  • icon_check API Access
    Connect Helply with external systems and business tools through APIs.
  • icon_check CRM & Data Integrations
    Connect CRM, billing, product and communication tools for richer support context.
  • icon_check Upsell Opportunities
    Detect buying signals and route potential upsell opportunities to sales teams.
  • icon_check Churn Detection
    Identify customer conversations that indicate potential churn risk.
  • icon_check Account Context
    Surface customer plans, ARR, renewal dates, product events and account information.
  • icon_check AI Actions
    Let AI take actions such as refunds, subscription updates and workflow triggers.

Helply Specification

Supported Platforms
Windows Windows MacOS MacOS
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises SMBs SMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Live Online Documentation Videos
AI Features
AI Integrated

Helply Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.