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Best Cloud Based IT Service Management Tools in 2025

Best Cloud Based IT Service Management Tools

Check out our list of best of the best web-based IT Service Management Tools . Products featured on this list are saas IT Service Management Tools . As with most offline IT Service Management Tools versions, there are limitations like updations, security, etc will be limited. If you’d like to see more products and to evaluate additional feature options, compare all IT Service Management Tools to ensure you get the right product.

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Best Cloud Based IT Service Management Tools

(Showing 1 - 20 of 25 products)

Most PopularNewest FirstTop Rated Products
Jira Service Management

Jira Service Management

Brand: Atlassian

4.3img

4.3 out of 5

(0 user reviews)

Jira Service Management ITSM Tool will help streamline ticket management, automate workflows, and provide comprehensive reporting.... Read More About Jira Service Management read review arrow

$19 /Agent/Month

ServiceNow

ServiceNow

Brand: Servicenow

4.4img

4.4 out of 5

(15 user reviews)

See all ServiceNow Reviews

ServiceNow productivity software is a comprehensive solution that streamlines workflows and automates tasks, empowering teams with collaborative tools, int... Read More About ServiceNow read review arrow

Price On Request

SolarWinds IT Service Desk

SolarWinds IT Service Desk

Brand: SolarWinds

4.2img

4.2 out of 5

(0 user reviews)

SolarWinds IT Service Desk is software that helps IT teams manage and resolve service requests, incidents, and problems efficiently through a centralized p... Read More About SolarWinds IT Service Desk read review arrow

Price On Request

Freshservice

Freshservice

Brand: Freshworks

4.5img

4.5 out of 5

(1 user reviews)

See all Freshservice Reviews

Freshservice is one of the best IT service desk solutions designed to meet the challenges faced by modern organizations. The software allows companies to... Read More About Freshservice img

₹2,099 /Agent/Month

BMC Helix ITSM

BMC Helix ITSM

Brand: BMC

4.1img

4.1 out of 5

(0 user reviews)

BMC Helix ITSM is a SaaS-based IT service management software that fuels its users' IT transformation with people-centric, intelligent user experiences, a... Read More About BMC Helix ITSM img

Price On Request

IT Service Management Tools Product List Top Banner - 1
IT Service Management Tools Product List Top Banner - 2
SysAid

SysAid

Brand: SysAid

4.2img

4.2 out of 5

(0 user reviews)

SysAid, designed for the hospitality industry, offers advanced features like generative AI, automated ticket management, and customizable settings to strea... Read More About SysAid read review arrow

Price On Request

SolarWinds Service Desk

SolarWinds Service Desk

Brand: SolarWinds

4.2img

4.2 out of 5

(0 user reviews)

SolarWinds Service Desk is an AI-powered IT service management (ITSM) platform designed to manage IT operations and services efficiently.... Read More About SolarWinds Service Desk read review arrow

$39 /Month/Technician

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Brand: Zoho Corporation

5img

5 out of 5

(1 user reviews)

See all ManageEngine ServiceDesk Plus Reviews

ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list incl... Read More About ManageEngine ServiceDesk Plus img

Price On Request

OpenText Service Management

OpenText Service Management

Brand: OpenText

4.4img

4.4 out of 5

(0 user reviews)

OpenText Service Management is AI-powered ITSM software delivering automation, observability, analytics, and streamlined service.... Read More About OpenText Service Management read review arrow

Price On Request

Motadata ServiceOps

Motadata ServiceOps

Brand: Mindarray Systems

4.3img

4.3 out of 5

(0 user reviews)

Motadata ServiceOps is an AI-powered ITSM software that helps in addressing IT services, asset management, and patch management.... Read More About Motadata ServiceOps read review arrow

Price On Request

ZenAdmin

ZenAdmin

Brand: Hybr1d Technologies

4.2img

4.2 out of 5

(0 user reviews)

... Read More About ZenAdmin img

Price On Request

BOSSDesk

BOSSDesk

Brand: Business Oriented Software

4.3img

4.3 out of 5

(0 user reviews)

... Read More About BOSSDesk img

$29 /User/Month

Atomicwork

Atomicwork

Brand: Atomicwork

4.4img

4.4 out of 5

(0 user reviews)

... Read More About Atomicwork img

$90 /Employee/Year

HaloITSM

HaloITSM

Brand: Halo

4.5img

4.5 out of 5

(0 user reviews)

... Read More About HaloITSM img

Price On Request

TeamDynamix

TeamDynamix

Brand: TeamDynamix

4.4img

4.4 out of 5

(0 user reviews)

... Read More About TeamDynamix img

Price On Request

IncidentMonitor

IncidentMonitor

Brand: Monitor 24-7

4.2img

4.2 out of 5

(0 user reviews)

... Read More About IncidentMonitor img

Price On Request

Xurrent

Xurrent

Brand: Xurrent

4.2img

4.2 out of 5

(0 user reviews)

... Read More About Xurrent img

Price On Request

SMART Service Desk

SMART Service Desk

Brand: SMART Service Desk

4.2img

4.2 out of 5

(0 user reviews)

... Read More About SMART Service Desk img

Price On Request

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM

Brand: Ivanti

4.4img

4.4 out of 5

(0 user reviews)

Ivanti eurons for ITSM automates workflows and enhances service delivery across IT and enterprise functions, leveraging AI to improve efficiency and user e... Read More About Ivanti Neurons for ITSM read review arrow

Price On Request

Vivantio

Vivantio

Brand: Vivantio

4.0img

4.0 out of 5

(0 user reviews)

Vivantio is a cloud-based ITSM software that manages IT service delivery through customizable workflows.... Read More About Vivantio read review arrow

Price On Request

Last Updated on : 16 Dec, 2025

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IT Service Management Tools Comparison

Jira Service Management
VS
ServiceNow
Jira Service Management vs ServiceNow
SolarWinds IT Service Desk
VS
Freshservice
SolarWinds IT Service Desk vs Freshservice

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IT Service Management Tools Reviews

S

ServiceNow

4.2

“ServiceNow integrates effortlessly with a variety of enterprise tools and has a user-friendly interface, making it easy to navigate despite its powerful features.”

- Kundan Yadav

See all ServiceNow reviewsimg
MS

ManageEngine ServiceDesk Plus

5

“Jaclyn was very helpful and steered me to a software company that fit our needs perfectly. I probably would never have found this software searching on my own. Highl...”

- nidhi

See all ManageEngine ServiceDesk Plus reviewsimg
S

ServiceNow

4.2

“ServiceNow is incredibly well-suited for large organizations with complex IT needs. Its enterprise-level capabilities and integrations are top-notch.”

- Rashid Jamil

See all ServiceNow reviewsimg
S

ServiceNow

4.1

“ServiceNow excels at IT automation, which has saved my team a lot of time and effort. The workflows are streamlined and easy to set up once you get the hang of it.”

- Bharath Subramaniam

See all ServiceNow reviewsimg
S

ServiceNow

4.3

“ServiceNow is perfect for enterprises with complex IT systems, offering customizable workflows, extensive reporting tools, and integrations with other enterprise sys...”

- Akhil Muni

See all ServiceNow reviewsimg
S

ServiceNow

5

“The automation capabilities of ServiceNow are impressive. The platform can automate repetitive tasks, reducing workload and improving efficiency.”

- Ravi Kumar

See all ServiceNow reviewsimg
S

ServiceNow

4.5

“ServiceNow shines when it comes to managing complex IT environments. Its integrations with other enterprise systems and workflow automation are top-notch.”

- Divyesh

See all ServiceNow reviewsimg

Articles for IT Service Management Tools

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Revolutionizing ITSM: How AI is Transforming Service Management for the Digital Age Revolutionizing ITSM: How AI is Transforming Service Management for the Digital Age

October 15, 2024

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Price of Cloud Based IT Service Management Tools in India

IT Service Management Tools Cost
Top IT Service Management Tools Starting Price Rating
Jira Service Management$19.04 /Agent/Month4.3
Freshservice₹2099.00 /Agent/Month4.5
SolarWinds Service Desk$39.00 /Month/Technician4.2
BOSSDesk$29.00 /User/Month4.3
Atomicwork$90.00 /Employee/Year4.4

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