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Maple CRM VS Freshdesk Contact Center

Let’s have a side-by-side comparison of Maple CRM vs Freshdesk Contact Center to find out which one is better. This software comparison between Maple CRM and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Maple CRM or Freshdesk Contact Center fits your business.

Price On Request

Starting from

Rs. 1651 /month

View all plans
  • All industries
  • Contact Center
  • Lead Scoring
  • Customer Management
  • Mobile App
  • Fully Custom reports
  • Email Templates
  • Inbound Call Center
  • Queue Callback
  • Omnichannel Routing
  • Service Level Monitoring
  • Speech Enabled IVR
4.7(5)
4.6
4.8
4.7
4.8

Likelihood to Recommend

95%
4.5(1)
4.5
4.5
4.5
4.5

Likelihood to Recommend

90%

Pros

Cons

Posted - Nov 17, 2020

Pros

Posted - Feb 15, 2019

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Maple CRM and Freshdesk Contact Center

Let’s have a detailed comparison of Maple CRM vs Freshdesk Contact Center to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Maple CRM or Freshdesk Contact Center fits your business.

Comparison of Maple CRM vs Freshdesk Contact Center In terms of Features

Maple CRM includes features like Lead Scoring, Customer Management, Mobile App and Fully Custom reports. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare Maple CRM vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Maple CRM and Freshdesk Contact Center In terms of Deployment Type

While Maple CRM supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between Maple CRM and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Maple CRM or Freshdesk Contact Center: Which Is Ideal for Your Industry

Maple CRM is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between Maple CRM or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Maple CRM or Freshdesk Contact Center

Maple CRM and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Maple CRM and Freshdesk Contact Center during demo to decide which one is best for your business.

FAQs

While Maple CRM offers customized features, Freshdesk Contact Center has diverse modules. Select between Maple CRM or Freshdesk Contact Center as per your business needs.
Both these products offer similar features but with a different approach. While Maple CRM emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.
It all depends on the functionalities that you prefer. While Maple CRM offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.
No, the difference between Maple CRM and Freshdesk Contact Center lies in terms of features and functionalities. While Maple CRM can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.
It depends upon your business requirement. Both Maple CRM and Freshdesk Contact Center provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Maple CRM is customizable, Maple CRM offers comprehensive modules.

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