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About IOP Service Request Management

Service Request Management is a helpdesk software  solution catering to track the problems or service issues for closure/solution for the same and undertaking analytics on agents, issues or problem areas. This intuitive solution facilitates small office work assignments and tracking, service-request handling with notifications via email, helpdesk ticket handling with analytics for business entities. User friendly and interactive software interface enables the users to accomplish all vital operation effortlessly.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About IOP Tech

IOP Technologies LLP is an ISO 9001 : 2008 certified company providing holistic software solutions and services to global customers. IOP Technologies endeavors to deliver state-of-the-art automation solutions catering to advanced technology integration needs of the companies and empowering them to concentrate on their core business while ensuring completely managed solutions. The company offers consulting and technical services in the areas like IT Consulting, product customization (ERP, Help desk software, small office management), web application development, cloud hosting, Open source customization & support, enterprise architecture tool consulting.
view more products by IOP Tech

Client References

MroTek

MroTek

Ascendas

Ascendas

RDB

RDB

Logro

Logro

Varna Coats

Varna Coats

Features

Work assignments and tracking for offices
Service-request handling with notifications
e-Invoices with payment history for to track payments/expenses
Help desk type ticket handling with analytics for easy tracking of tickets
Audit trails, Tracking of updates and assignments
Support for Repetitive tasks/ recurring issues
Dashboard view showing urgent tasks, close-by dates

Plans and Pricing

Web-based

Starter

PRICE ON REQUEST

  • Enq by Email
  • Basic Reports

Pro

PRICE ON REQUEST

  • Enq by Email
  • Basic Reports
  • SLA
  • Online Support
  • Multi Location

Pro +

PRICE ON REQUEST

  • Enq by Email
  • Basic Reports
  • SLA
  • Online Support
  • Multi Location
  • Multi Category
  • Escalation
  • Advanced Analytics

Compare

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LiveZilla

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Spiceworks

Reviews

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