If you’re a budding entrepreneur, a start-up owner, run your small business or own a large enterprise, you’re all peas of the same pod. Managing your prospects, leads, contacts and staying on top of them is essential if you want your business to grow. For this, you need a robust Customer Relationship Management (CRM) solution, to help keep track of all things customer related.
CRM includes information about contacts, previous emails and calls, visits, the progress of individual sales or deals, and more. It has become a vital part of any business and is considered integral for understanding your customers’ needs and keeping them chuffed.
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7 Best CRM Tools in India:
- Salesforce CRM
- Zoho CRM
- Sugar CRM
Let’s find out the seven best CRM tools currently available in India.
We’re including Pipedrive as the first in our shortlist of 7 best CRM software in India. It’s an excellent tool offering features such as email integration, sales reporting, contact history, simple data import and export and timeline view. Apart from this, Pipedrive helps you organize and collate your leads, affording you a clear and distinct overview of your sales process. This enables you to focus on important deals. Using this CRM tool, you can efficiently manage your organization’s sales pipeline. Pipedrive is one of the best CRM tools in India as its ideal for businesses engaged in import and export of services/products. Pray, how? Well, it’s available in 13 currencies and supports a plethora of major and minor currencies.
What makes Freshsales CRM offering unique? For one, it’s a single contact management system which allows you to control thousands of leads at a single time. Apart from the usual features supported by most CRM tools, it offers unique ones such as affiliate management, call routing, call recording, and auto-dialers. Making its claim as one of the best CRM software in India, this CRM solution not only captures leads but also helps in their verification, distribution, and nurture. This is achieved by employing multiple communication channels.
Freshsales also enables the sales reps to check whether their emails have been opened or ignored. Along with this, you can track previous conversations with your prospects and create a plan of action.
#3 Salesforce CRM
Coming up next is Salesforce CRM. This CRM solution allows you to track all customer details at a single place, helping you nurture a significant number of leads. After you’ve done this, you can make use of its critical modules like lead management, contact manager, marketing automation, and partner management to track these leads and convert them into profitable deals. Salesforce CRM offers mobile apps for both iOS and Android OS which provides real-time data along with custom reports. Now at this point, you must be asking what makes Salesforce CRM one of the best CRM software in India? Well, its Opportunity Management module offers insights on opportunities, enabling you to manage prospects till the time they’re closed.
#4 Zoho CRM
You know what time it is? It’s Zoho Time! Widely considered to be one of the best CRM software in India, Zoho CRM is a web-based solution that helps you grow your business while keeping your customers happy. Some of its essential features are sales pipeline management, CRM workflow management, lead and contact management, account management, purchase control, and sales force automation. Keeping track of sales, engagement with customers on multiple platforms and the automation of various routine business tasks becomes easier with Zoho CRM. That’s not all. You can also generate leads through maximizing your social media presence by tracking users’ behaviour. If you’re the owner of a small business or run a large enterprise, then Zoho CRM is the right tool for you.
One of the most customisable solutions available in the market, SugarCRM has been downloaded more than 7 million times, and is available in nine different languages. It offers comprehensive features like project management, exhaustive reporting, sales automation and forecasting, contact and lead management tools, and data analytics capabilities. Due to its extensive scalability, SugarCRM can be tailored to suit the needs of any business. It can be deployed seamlessly in a matter of minutes and become a part of your IT system effortlessly.
Comprised of a sprawling suite of robust business tools, Bitrix24 is considered to be one of the best CRM software in India. It offers diverse functionalities like employee management, instant messaging, project management, document handling along with telephony and scheduling. Bitrix24 keeps things simple and chugging along. You can maintain a log of your contacts and official communication, your sent emails, issued invoices, recorded calls, and assigned leads to sales managers. You also have access to its exhaustive reporting feature and a user-friendly mobile app.
HubSpot CRM is a robust tool backed by competent and customizable features. With HubSpot CRM, you get access to functionalities like the website, phone, and email integration, company database, social media and drag-and-drop communicator. You can seamlessly integrate this CRM tool in your existing workflow. It’s easy to use and does not complicate things by offering complex additional features. Suitable for small and large businesses alike, it is one of the best CRM tools in India.
So, now that you’ve gone through our carefully compiled list of best CRM software in India, which one are you looking to get your hands on?