CRM Software

The Top 5 CRM Trends for 2018 That Your Business Should Look Out For

By | 3 Min Read

crm trends

Customer Relationship Management Software or CRM trends is the epitome of building relationships with and better serving customers. Organizations seek to build an emotional bond with their customers by keeping their interests in mind. CRM software these days are powerful solutions which are cloud-based and scalable according to the needs of businesses.

Customer Relationship Management Software is the future and we’re going to look at some of the crm trends for 2018 here.

  • Drive CRM Adoption with Chatbots: Chatbots are increasingly being instilled as a medium to engage with customers. In 2018, organizations will look for voice based access to CRM. This is being led by voice-driven conversational interfaces such as Apple’s Siri and Amazon’s Alexa. These voice-driven interfaces and chatbots will help setup activities, augment data entry, email interactions, and give suggestions pertaining to which customer interaction to initiate. That’s not all. As advancements continue to be made in natural language understanding (NLU), these conversational interfaces will become better equipped to handle and engage in complex conversations.
  • Automation, Automation Everywhere: Companies continue to automate their processes to streamline activities, manage leads and ensure compliance. They are progressively shifting towards robotic process automation (RPA). RPA solutions utilize a user interface to help mimic the way users interact with applications. In addition, they also automate end-to-end user processes letting CRM software users focus on higher priority work.
  • Social Selling and LinkedIn Integration: Salespeople are already using LinkedIn to find potential customers and improve relations with their existing customers. Nowadays, customer relationship management software can be connected with LinkedIn which assists the salespeople to target the right customers with the right profile. These CRM trends also make intelligent leads suggestions as per the needs and requirements of the business. You can also execute as campaigns on LinkedIn to push interested leads directly into CRM to identify and pursue prospects.
  • IoT: The Internet of Things has taken the world by storm creating a huge opportunity for consumers and businesses. IoT can help optimize upkeep activities, anticipate failures, and increase the company’s reactivity to incidents. Plus, the platforms for connected objects can be combined with CRM software to augment customer and field service. If your company is using CRM software, a case can be generated when a failure is detected with connected object. This failure can then be further escalated by a technician keeping in mind customer preferences, availability and distance.
  • Use AI to Boost Results:Through AI, CRM users can execute monotonous and predictable tasks to interact with customers. This will help them focus on adding value. In addition, marketers look for opportunities to induce customer engagement whereas salespeople would use AI to identify and generate high-quality leads. Sales would also focus on maximizing revenue for the company by utilizing AI to the max.
  • To Sum Up

  • CRM is the future which will help shape the coming strategies for a majority of industries. Not to mention, the key focus of all marketers looking to create a market space for their brands.
«
»

The Top 5 CRM Trends for 2018 That Your Business Should Look Out For

  1. I think these old wine lovers would enjoy your post.

  2. Don’t ever quit blogging!

  3. Where do you buy all your hardware?

  4. Way to go Edward. This blog is amazing!

  5. No one can ever say this site is boring!

  6. Thanks again for the article post.Really thank you! Awesome.

  7. concurseiro says:

    Very good article.Really thank you! Want more.

  8. Hey, thanks for the blog.Much thanks again. Really Cool.

  9. Enjoyed every bit of your blog.Thanks Again. Really Cool.

  10. I see you’re a blog owner, so please add me to your email / mailing list. My email is: mediciondigital@gmail.com – I buy websites that meet certain metrics. This site looks like it might, so please reach out to me

  11. download says:

    Wow, great blog post.Really looking forward to read more. Much obliged.

  12. Enjoyed every bit of your blog post.Thanks Again. Really Cool.

  13. A big thank you for your article post.Really looking forward to read more. Much obliged.

  14. I value the post. Will read on…

  15. Awesome article post.Really thank you! Will read on…

  16. Looking forward to reading more. Great blog post.Really looking forward to read more. Want more.

  17. Thanks for the blog post.Thanks Again. Cool.

  18. Very neat article.Thanks Again. Really Great.

  19. Major thanks for the blog post.Really looking forward to read more. Will read on…

  20. Thank you for your article post.Much thanks again. Cool.

  21. A big thank you for your blog post.Really thank you! Really Great.

  22. I really enjoy the post.Much thanks again. Want more.

  23. I am so grateful for your blog post.Really looking forward to read more. Will read on…

  24. I truly appreciate this blog.Thanks Again. Really Great.

  25. I value the article.Much thanks again. Will read on…

  26. Im grateful for the article.Really looking forward to read more. Great.

  27. oral sex says:

    I cannot thank you enough for the blog. Much obliged.

  28. Major thanks for the post.Really looking forward to read more. Really Great.

  29. Great article post.Thanks Again. Really Great.

  30. A round of applause for your article post.Really thank you! Awesome.

  31. A big thank you for your article.Much thanks again. Great.

  32. A round of applause for your post.Thanks Again. Really Great.

  33. Very neat blog post.Thanks Again. Want more.

  34. Really appreciate you sharing this blog post.Thanks Again. Awesome.

  35. Thanks again for the blog post.Really thank you! Want more.

  36. A round of applause for your blog article. Will read on…

  37. taxi says:

    A big thank you for your blog article.Really thank you!

  38. packraft says:

    Appreciate you sharing, great post.Really looking forward to read more. Awesome.

  39. “Thanks-a-mundo for the blog.Thanks Again.”

  40. Great post.Thanks Again. Keep writing.

  41. “Fantastic post.Really thank you! Much obliged.”

  42. large dildos says:

    Really appreciate you sharing this blog post.Thanks Again. Cool.

  43. I think this is a real great blog post. Much obliged.

  44. I value the blog.Really looking forward to read more. Great.

  45. massager says:

    Major thankies for the article.Thanks Again. Keep writing.

  46. I appreciate you sharing this post.Really looking forward to read more. Really Great.

  47. Enjoyed every bit of your article.Really looking forward to read more. Keep writing.

  48. Appreciate you sharing, great article.Thanks Again. Really Great.

  49. best dildos says:

    I truly appreciate this post.Really thank you! Fantastic.

  50. Thanks a lot for the article.Thanks Again. Awesome.

  51. I really enjoy the blog article.Really looking forward to read more. Great.

  52. Major thankies for the blog article. Much obliged.

  53. “Looking forward to reading more. Great article post.Really thank you! Want more.”

  54. Major thankies for the blog post.Thanks Again. Want more.

  55. Say, you got a nice blog post.Thanks Again. Keep writing.

  56. Thanks for sharing, this is a fantastic blog.Really looking forward to read more. Really Great.

  57. “Hello there, I found your website via Google while searching for a related topic, your website came up, it appears to be like great. I have bookmarked it in my google bookmarks.”

  58. I am so grateful for your blog post.Really thank you! Really Great.

  59. Thanks for the blog article.Really thank you! Awesome.

  60. Hey, thanks for the article.Really thank you! Keep writing.

  61. lesbian sex says:

    Very neat blog article. Fantastic.

  62. oral sex says:

    Really enjoyed this article post.Really looking forward to read more. Awesome.

  63. Im grateful for the blog.Really thank you! Really Cool.

  64. “Thank you ever so for you blog post.Really thank you!”

  65. buttplugs says:

    Appreciate you sharing, great blog.Really looking forward to read more. Want more.

  66. Thank you for your post.Thanks Again. Want more.

  67. Thanks a lot for the article post. Want more.

  68. Thanks again for the blog.Really looking forward to read more. Much obliged.

  69. Im obliged for the blog post.Thanks Again. Awesome.

  70. Looking forward to reading more. Great blog post.Much thanks again. Keep writing.

  71. This is one awesome blog.Much thanks again. Fantastic.

  72. Wow, great article post.Really thank you! Will read on…

  73. Fantastic article post.Thanks Again. Awesome.

  74. g spot says:

    Awesome blog post.Thanks Again. Cool.

  75. Hey, thanks for the blog. Cool.

  76. Im obliged for the blog.Really looking forward to read more. Really Cool.

  77. Fantastic post.Thanks Again. Really Great.

  78. Great, thanks for sharing this article post.Thanks Again. Fantastic.

  79. Hi my loved one! I want to say that this article is amazing, nice written and include approximately all important infos. I’d like to see more posts like this .

  80. Thanks again for the blog post.Really looking forward to read more. Awesome.

  81. This is one awesome blog post. Fantastic.

  82. I like what you guys are up also. Such clever work and reporting! Carry on the excellent works guys I’ve incorporated you guys to my blogroll. I think it will improve the value of my web site 🙂

  83. Im thankful for the blog. Awesome.

  84. I loved your article post.Thanks Again. Want more.

  85. Im obliged for the post.Thanks Again. Really Cool.

  86. Thanks-a-mundo for the blog.Thanks Again. Keep writing.

  87. Im thankful for the blog article.Much thanks again.

  88. Major thanks for the post.Thanks Again. Keep writing.

  89. A big thank you for your article.Really thank you! Fantastic.

  90. I think this is a real great article.Thanks Again. Want more.

  91. I really enjoy the article post.Much thanks again. Will read on…

  92. I really liked your article.Really thank you! Keep writing.

Leave a Reply

Your email address will not be published. Required fields are marked *

The Techjockey newsletter
Get highlights of the most important news delivered to your email inbox

  • Show Buttons
    Hide Buttons