Three freshers are hired as digital marketing executives at a company. They are given a basic training, which captures a brief of their profile and KRAs. The company operates on an “on-the-job” training model, wherein employees are expected to learn as they work. As time passes and their responsibilities increase, there is no provision made for further knowledge enhancement. Six months later, two out of three decide to leave. They cite ‘found better opportunity’ as the reason for leaving.
Does this sound like a tale you’ve heard before?
In the instance above, one could quote a myriad of reasons for the employees to quit. It is worth noting that these employees were freshers, which makes it easy to assume that they had little to no experience in their role & responsibilities. And since there was no training & learning system in place, there was very little room for knowledge gaining. “Found better opportunity” is simply a nicer way of saying “I am unhappy here, so I’m leaving”. Without the tools needed to survive and thrive, it’s likely that these employees felt burnt out.
“An investment in knowledge always pays the best interest.” – Benjamin Franklin
The Value of Employee Training
Citing cost, time, resource and manpower use, companies look at short-term problems, instead of the long-term advantage of employee training. Aside from these, companies are often worried about training employees because they fear that trained workers will leverage their skills to find more-suited jobs with better pay. Petty reasons and short-sightedness cost companies a lot, as the value of training employees cannot be overstated enough.
According to a study conducted by the Association for Talent Development (ATD), organisations that offer comprehensive training programs reported 218% higher income per employee than companies without a training programme. The buck doesn’t stop there. These companies also reportedly had a 24% higher profit margin than their counterparts without formalised training programmes. Investment in training and development pays off in dividends for the company, in the long term.
If you don’t have a training & learning programme in place, you run the risk of employee burnout and high turnovers. Untrained employees often feel inadequate, underachieving, or unsupported, and consequently, unhappy. Their dissatisfaction leads to underperformance and the inability to meet targets. All of this affects businesses in terms of time and cost. Additionally, employees without formalised training take twice as long to learn skills on the job. This results in process delay, leading to target timelines not being met. All the more reason, why companies should consider training their employees.
The Role HR Plays in Employee Training
Your role as HR is to ensure that employees are happy, and their grievances are being addressed to the best of the company’s capability. To that end, you should take initiatives to ensure that your company’s employees have all the tools and resources needed to succeed at work.
As HR, you can take inputs from managers to analyse what training programmes would benefit their team members. Additionally, you should do some research into soft-skills that would benefit all employees, irrespective of their department. Certain skills like email writing, communication, Microsoft Excel, etc. are useful for everyone to know. Not only do they benefit employees on the job, but also let them acquire skills that helps in career growth.
All those talks about planning & researching for training programmes is moot if you can’t organise them properly. To help you with preparing and scheduling training programmes, Focus Infosoft has developed an excellent training & learning management feature within its HRMS software – Cilfi HRM. Its exhaustive training module lets you plan programmes, schedule dates, allocate resources and communicate training related information to your employees easily. HR can also use Cilfi to define a performance metric that assesses the positive and negative value of training on employees. This metric reflects employee performance for a period, after they have received a specific training. It allows HR and managers to assess whether employees are applying the things learnt during training at work, and if it’s having a positive or negative effect on results. Besides a comprehensive training module, Cilfi human resource management software also comes with core HR modules which help in managing leave, performance, attendance, recruitment and more.
Training employees is a return on investment (ROI) that every company would value. From improved productivity to less time spent on tasks, training programmes instil confidence within your workforce and develop an efficient work environment. After all, when employees get better, everyone wins.