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Helpdesk & Ticketing Tools

List of Top Helpdesk & Ticketing Tools

Freshdesk

Freshdesk

By Freshdesk Inc.

2

Price: 14388.00 INR /Year

Freshdesk is a customer support software developed by Freshworks. Freshdesk is the company’s flagship product which was launched in 2010. With Freshdesk, companies can streamline their customer conversations in one place, automate repetitive work,.

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ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

By Zoho Corporation Pvt. Ltd.

2

Price: 61425.00 INR /Year

A web-based customer support/help desk/ticketing tool that lets organization effectively manage customer tickets, their account/contact information, service contracts to provide superior customer experience. The solution also facilitates.

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Zoho Support

Zoho Support

By Zoho Corporation Pvt. Ltd.

0

Price: 720.00 INR /Month

A web-based help desk software that gives an ability to efficiently manage organizations customer support activities. With this state-of-the-art help desk software, it becomes easier to assign, track, and set up alerts on help desk tickets. The

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IT Service Management

Servicenow IT Service Management

By Servicenow

0

PRICE ON REQUEST

ServiceNow IT Service Management Software helps businesses achieve end-to-end efficiency in their IT infrastructure with a cloud-based platform. With Servicenow, businesses can consolidate fragmented IT tools and systems while automating service.

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LiveZilla

LiveZilla

By LiveZilla GmbH

0

Price: 11990.00 INR /Lifetime

LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats. Use LiveZilla to provide Live Chats and monitor your website visitors in.

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zoho

Zoho Desk

By Zoho Corporation Pvt. Ltd.

0

Price: 900.00 INR /Month

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer. From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use,.

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Faveo Helpdesk

Faveo Helpdesk

By Ladybird Web Solutions Pvt. Ltd.

0

Price: 5999.00 INR /Lifetime

Faveo Helpdesk is a software solution for businesses to easily and effectively manage their helpdesk. The software allows users to create search engine friendly URLs, comment on articles, auto-reply, change ticket owners, etc. Faveo is cloud-based.

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IOP Technologies

IOP Service Request Management

By IOP Technologies LLP 

0

PRICE ON REQUEST

SRM is a helpdesk software solution catering to track problems or service issues for closure/solution and undertaking analytics on agents, issues or problem areas. This intuitive solution facilitates small office work assignments and tracking,.

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ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

By Zoho Corporation Pvt. Ltd.

0

Price: 200000.00 INR

ServiceDesk Plus by ManageEngine is an IT service desk software designed to take care of all your essential IT tasks. From incident management to project management to problem management, every task becomes a breezy affair with Service Desk Plus..

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HelpDesk Solution

PTSOL HelpDesk Solution

By PTSOL

0

PRICE ON REQUEST

EAMbrace-HelpDesk Solution is targeted towards streamlining an organization’s HelpDesk/Ticketing process. The solution helps user simplify and automate helpdesk/ticket management and lets them operate beyond traditional methods of lodging call.

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Spiceworks

Spiceworks

By Spiceworks

0

PRICE ON REQUEST

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the.

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CZ Helpdesk

CZ Helpdesk

By C-Zentrix

0

PRICE ON REQUEST

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. The system generates an automated ticket number which is provided.

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LiveAgent

LiveAgent

By QualityUnit

2

Price: 639.00 INR /User per month

Great customer service starts with better help desk software. Unlike any other solution on the market, LiveAgent features all support channels (email, live chat, social, knowledge base, voice) in 1 place.

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SOTI Assist

SOTI Assist

By SOTI India Pvt. Ltd.

0

PRICE ON REQUEST

For many companies, the era of desktop computing has ended — your workforce is mobile and remote. Those workers depend on mobile devices and apps to do their jobs outside of the office. They have no time for downtime. SOTI Assist is the industry’s.

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SolarWinds Help Desk Essentials Pack

SolarWinds Help Desk Essentials Pack

By SolarWinds Worldwide

0

PRICE ON REQUEST

The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. Remove the need to manually manage support tickets and start using remote access to address problematic end-user machines.

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SolarWinds Web Help Desk

SolarWinds Web Help Desk

By SolarWinds Worldwide

0

PRICE ON REQUEST

SolarWinds’ Web Help Desk is a help desk ticketing and asset management software which helps simplify service management with unified ticketing, asset, knowledge, and change management. Using this solution, you can automate service request.

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Helpdesk refers to the process of resolving customer queries and grievances that is an inseparable element of any business especially e-commerce. To help the customers better, businesses can automated their helpdesk operations with online helpdesk software. These helpdesk software capture the queries/ grievances and direct them to the appropriate personnel to be resolved. Best helpdesk software automates the following tasks:

  • Ticket Management: A ticket is raised when a customer raises a query or grievance via email or social media. Customer support executive answer these queries to handle the tickets and manages to resolve the issues. Status of the tickets can be updated and tracked from within the system on the fly.
  • Assignment of Queries: Queries can be auto-assigned to the capable personnel who answers the raised queries or concerns. The manager is notified if the query takes too long to be resolved or not answered at all.
  • Resource Optimization: Managers can specify the roles and assign the tasks to the team efficiently. The resources can be optimized and their performance can be observed effortlessly.
  • Reports: Various reports pertaining to the team turnaround time, tickets raised, resolution rate etc. can be generated for useful business insights.

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